HELP!!!! Sony E-Books Library issue

Nessie309 · 06-09-2008, 09:47 AM

I've been trying to open my Sony E-Books Library (which worked about a month ago) prior to going on vacation - but I'm now getting the following error message:
----------------------

Problem signature:
Problem Event Name: APPCRASH
Application Name: eBook Library.exe
Application Version: 2.0.0.0
Application Timestamp: 468e6b6d
Fault Module Name: StackHash_fece
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: 80000004
Exception Offset: 01294340
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional Information 1: fece
Additional Information 2: 2cbb17d5641e02e0aa6d068a78e17758
Additional Information 3: 2c00
Additional Information 4: 092f5c47d5f70068bfc92dfc9c83a241

Read our privacy statement:
http://go.microsoft.com/fwlink/?link...3&clcid=0x0409

--------------------------------

I'm using Vista Business and I had no problems previously - I have tried deleting the e-books library version and downloading the latest although the error message reads application version 2.0.0.0 I had downloaded 2.0.01 - alas I get the same error message...

Any ideas would be appreciated...

Thanks
Nessie...

pilotbob · 06-09-2008, 10:53 AM

Quote:

Originally Posted by Nessie309

I've been trying to open my Sony E-Books Library (which worked about a month ago) prior to going on vacation - but I'm now getting the following error message:
----------------------

Have you tried to set it to run that app in XP compatiblity mode?

BOb

igorsk · 06-09-2008, 11:50 AM

Also add it to the DEP exclusion list.

Nessie309 · 06-09-2008, 04:56 PM

The DEP worked - I still can't understand why I didn't have this problem before though - Ah Well...

I appreciate your help
Nessie

joblack · 06-09-2008, 05:08 PM

Perhaps your program has crashed and written faulty database information. Reinstall it and try again.

richyhu · 06-28-2008, 05:11 AM

I can confirm the issue with DEP after my Vista Business laptop crashed I could no longer start the Connect reader software. It had never been in the DEP exclusion list but adding it to the list of excluded programs allowed me to restart it. I was actually convinced it was a file or registry key that had been corrupted and tried in vain to re-install, but then came across this thread. Excellent tip. Phew.

Hamlet · 08-01-2009, 02:20 PM

Many thanks the DEP issue worked for me also

06-09-2008, 09:47 AM	#1
Nessie309 Junior Member Posts: 2 Karma: 10 Join Date: Jun 2008 Device: Sony Reader	HELP!!!! Sony E-Books Library issue I've been trying to open my Sony E-Books Library (which worked about a month ago) prior to going on vacation - but I'm now getting the following error message: ---------------------- Problem signature: Problem Event Name: APPCRASH Application Name: eBook Library.exe Application Version: 2.0.0.0 Application Timestamp: 468e6b6d Fault Module Name: StackHash_fece Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: 80000004 Exception Offset: 01294340 OS Version: 6.0.6000.2.0.0.256.6 Locale ID: 1033 Additional Information 1: fece Additional Information 2: 2cbb17d5641e02e0aa6d068a78e17758 Additional Information 3: 2c00 Additional Information 4: 092f5c47d5f70068bfc92dfc9c83a241 Read our privacy statement: http://go.microsoft.com/fwlink/?link...3&clcid=0x0409 -------------------------------- I'm using Vista Business and I had no problems previously - I have tried deleting the e-books library version and downloading the latest although the error message reads application version 2.0.0.0 I had downloaded 2.0.01 - alas I get the same error message... Any ideas would be appreciated... Thanks Nessie...

06-09-2008, 04:56 PM	#4
Nessie309 Junior Member Posts: 2 Karma: 10 Join Date: Jun 2008 Device: Sony Reader	Thanks Guys... The DEP worked - I still can't understand why I didn't have this problem before though - Ah Well... I appreciate your help Nessie

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06-09-2008, 11:50 AM	#3
igorsk Wizard Posts: 3,442 Karma: 300001 Join Date: Sep 2006 Location: Belgium Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear	Also add it to the DEP exclusion list.

06-09-2008, 05:08 PM	#5
joblack Wizard Posts: 1,745 Karma: 4382514 Join Date: Jul 2006 Location: Somewhere on earth Device: Onyx Boox Tab X	Perhaps your program has crashed and written faulty database information. Reinstall it and try again.

06-28-2008, 05:11 AM	#6
richyhu Enthusiast Posts: 29 Karma: 62 Join Date: May 2008 Location: London, UK Device: Sony PRS-505 (Blue), PRS-700, PRS-T1 (Black)	I can confirm the issue with DEP after my Vista Business laptop crashed I could no longer start the Connect reader software. It had never been in the DEP exclusion list but adding it to the list of excluded programs allowed me to restart it. I was actually convinced it was a file or registry key that had been corrupted and tried in vain to re-install, but then came across this thread. Excellent tip. Phew.

08-01-2009, 02:20 PM	#7
Hamlet Junior Member Posts: 4 Karma: 10 Join Date: Mar 2009 Device: Sony PRS-505	Many thanks the DEP issue worked for me also

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