PRS-950 Problem with device freezing up

rk67668 · 10-30-2010, 09:09 AM

Hi

I purchased two of these devices, my wife is having a fit, ever time she reads a book, it will freeze up along the way, unfornately you have to plug the device into the wall to reset the unit, I traded here my reader and it does the same thing, anyone know what she could be doing wrong ??

grooks · 10-30-2010, 12:01 PM

Does it freeze up for a few seconds or completely lock up?

Is it freezing while reading a particular book or have you tried different books and get the same problem?

JSWolf · 10-30-2010, 12:03 PM

Have you tried the books shes having a problem with on your 950? If she has a problem and you don't with the same books, then I suggest returning her 950 for a new one.

rk67668 · 10-30-2010, 01:44 PM

According to Sony the devices that I bought are demo's

SkyDream · 10-30-2010, 02:24 PM

Should that change anything ?
Even demo product should work ok.
Besides trying different boks have you tried to read the book in question on your PC using different programs ?

elcreative · 10-30-2010, 02:26 PM

Actually demo units are exactly the same as normal retail units just put into demo mode with an unusual key combo...

rk67668 · 10-30-2010, 02:36 PM

I wouldn't think it would make no difference, whether these are demo's are not, except the version is different, also this happens on other books, pdf's or epub. You'll be reading and all a sudden the book completely will freezes up.

Halk · 10-30-2010, 02:42 PM

It could mean they're running an earlier firmware than RTM, they may be shipped through a different channel.

If it's Sony that's told the OP the units are demos then that could mean they are not eligible for service. Sony may send out demos for free/reduced price to retailers to help market the product on the condition that they're not sold. It means if it is faulty then there's not a lot that can be done.

elcreative · 10-30-2010, 03:24 PM

May be the case with 950s though I doubt it but with 350 and 650s in the UK, Sony don't send out specific demos separately, they are included with the standard deliver and a set of instructions as to method of putting in demo mode.

In any case, I'd be more concerned about being sold a demo without being informed as I'd expect a decent discount if buying an already used unit.

Quote:

Originally Posted by Halk

It could mean they're running an earlier firmware than RTM, they may be shipped through a different channel.

If it's Sony that's told the OP the units are demos then that could mean they are not eligible for service. Sony may send out demos for free/reduced price to retailers to help market the product on the condition that they're not sold. It means if it is faulty then there's not a lot that can be done.

10-30-2010, 09:09 AM	#1
rk67668 Junior Member Posts: 6 Karma: 10 Join Date: Oct 2010 Device: Sony PRS-950	Problem with device freezing up Hi I purchased two of these devices, my wife is having a fit, ever time she reads a book, it will freeze up along the way, unfornately you have to plug the device into the wall to reset the unit, I traded here my reader and it does the same thing, anyone know what she could be doing wrong ?? Last edited by rk67668; 10-30-2010 at 09:44 AM. Reason: spelling

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10-30-2010, 12:01 PM	#2
grooks Wizard Posts: 1,326 Karma: 30250 Join Date: Feb 2008 Location: Fort Myers, FL Device: Pocketbook Era, Kobo Forma	Does it freeze up for a few seconds or completely lock up? Is it freezing while reading a particular book or have you tried different books and get the same problem?

10-30-2010, 12:03 PM	#3
JSWolf Resident Curmudgeon Posts: 73,897 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Have you tried the books shes having a problem with on your 950? If she has a problem and you don't with the same books, then I suggest returning her 950 for a new one.

10-30-2010, 01:44 PM	#4
rk67668 Junior Member Posts: 6 Karma: 10 Join Date: Oct 2010 Device: Sony PRS-950	According to Sony the devices that I bought are demo's

10-30-2010, 02:24 PM	#5
SkyDream Wizard Posts: 1,377 Karma: 9400 Join Date: Sep 2009 Location: Europe Device: PRS-650, iPod touch 4G, iPad 3	Should that change anything ? Even demo product should work ok. Besides trying different boks have you tried to read the book in question on your PC using different programs ?

10-30-2010, 02:26 PM	#6
elcreative Wizard Posts: 2,888 Karma: 5875940 Join Date: Dec 2007 Device: PRS505, 600, 350, 650, Nexus 7, Note III, iPad 4 etc	Actually demo units are exactly the same as normal retail units just put into demo mode with an unusual key combo...

10-30-2010, 02:36 PM	#7
rk67668 Junior Member Posts: 6 Karma: 10 Join Date: Oct 2010 Device: Sony PRS-950	I wouldn't think it would make no difference, whether these are demo's are not, except the version is different, also this happens on other books, pdf's or epub. You'll be reading and all a sudden the book completely will freezes up.

10-30-2010, 02:42 PM	#8
Halk Fanatic Posts: 534 Karma: 469999 Join Date: Feb 2008 Location: Scotland Device: Sony PRS-650 (PRS+ alpha - thanks Kartu!)	It could mean they're running an earlier firmware than RTM, they may be shipped through a different channel. If it's Sony that's told the OP the units are demos then that could mean they are not eligible for service. Sony may send out demos for free/reduced price to retailers to help market the product on the condition that they're not sold. It means if it is faulty then there's not a lot that can be done.

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