07-26-2013, 04:55 AM | #16 |
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As far as I am aware its only up to and including the Kindle Keyboard that's provides 3G access to the web. I have two Kindle Keyboards and since we bought then the 3G has been limited to 50MB a month. I didn't think any model since offered any 3G outside of the Kindle Store and Wikipedia.
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07-26-2013, 08:49 AM | #17 | |
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Still, the worst part of this mess is that the CS agent was probably searching Amazon.com's help pages... and if you type in Whispernet or 3G Service, the ONLY pages you get are the Kindle DX or Kindle 2nd Generation pages, which give you the statement the CS guy read off. I've tried it before, when searching for info on the PW. The Help pages for the PW just link to the old DX pages when you look for the wireless section. Last edited by Haesslich; 07-26-2013 at 08:56 AM. |
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07-26-2013, 09:25 AM | #18 | |
root
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07-26-2013, 10:23 AM | #19 |
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Earlier 3G kindles did allow 3G web browsing. I forget if they changed that with the Touch or the Paperwhite but it's no longer true. I think this is fairly widely known and it is stated on the product page pretty plainly.
I can understand your frustration. That product page is so large it's really difficult to read everything on it and it's easy to miss something. I'm sure you're not the first person to make that mistake. Add to that a poor understanding of a moderately complex issue on the part of the CS rep and it gets more frustrating. You might want to notify Amazon about this. I suspect they'd like to know. The problem with calling Amazon liars is that they have a long history of dealing honestly with their customers. If you had said this in similar circumstances about any other company it would probably seem like intentional information. But long time Amazon customers have had too many experiences with them going out of their way to keep us happy. For example, when I lent my older Kindle to a neighbor so she could read a book she returned it with the screen badly scratched. It was still in warranty but this obviously wasn't a defect and I had no thought of getting a warranty replacement. I called and explained the circumstances, hoping for a discount on a replacement, but they said no discount. They'll just replace it under warranty. I explained again that it was damaged by someone mistreating it but the CS rep insisted that she wanted to replace it. And she overnighted the replacement even though I said there was no rush. I was reading on my Paperwhite. When you get this kind of treatment over and over and over and they make a mistake at some point, it looks like a mistake where it might look like intentional misleading from some other company. Also, what you did get, while it may not meet your needs, is an excellent ereader at a great price. And if it won't do, it's the easiest thing in the world to return. Barry |
07-26-2013, 10:56 AM | #20 |
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Had the OP read much here on MR he would have known the 3G on a Paperwhite was extremely limited and he would have known that using the Chat service at Amazon Support is never a good idea. Those Chat guys are from India, know nothing about the products, cannot communicate well in English--they are outsourced contractors without a clue!
All that aside though, the OP appears to just want to be hostile. I have no sympathy for him though as it is obvious he just wanted something for free. That is, he thought he could buy a fairly inexpensive Paperwhite 3G and have FREE unlimited internet access without having to pay a cellular company for data. Why on earth would Amazon provide free unlimited data?!? I think Amazon got burned on the KKB 3G models and quickly learned they had provided way more service than they wanted to pay for and did away with that on all subsequent Kindles. |
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07-26-2013, 03:57 PM | #21 | |
root
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So instead of contributing a useful post to this discussion, you talked trash and there was no value added. |
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07-26-2013, 04:07 PM | #22 | |
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I changed the verbiage in my original post to "Accidental Misinformation" instead of "Lies" due to your post. I have had no experience with Amazon in the past. I have had far too many bad experiences with other web based retailers over the years to let me believe that this was actually as accident initially. I talked with CS again and they were indeed apologetic to hear of the mistake when they saw it in the chat log. They offered a full refund with return shipping. I have actually decided that even with the limited 3G it will be better than my first PW, because being able to download books on the fly is still a big plus. Not sure if it's worth the $60, but I'll keep it anyway =). I also realized that I can tether it to the data connection on my company iPhone via wifi and read my email/news that way. PS:Why are there so many flamers on this board? |
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07-26-2013, 04:50 PM | #23 |
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Are you talking about this thread or in general?
I see a few may have disagreed with you, but no flaming. Your post aroused my curiosity so I looked back through the posts. Where are these many flaming posts if you would be so kind. (each post is numbered) Helen |
07-26-2013, 04:55 PM | #24 | ||||
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There was a fair amount of flame in your provocative heading "Beware of Amazon misinformation/lies!" to get some flames in reaction. I'm more concerned with this statement: Quote:
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07-26-2013, 04:56 PM | #25 | |
root
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#6 and #7 are patently incorrect and obviously do not address the real subject matter. #20 is clearly un-called for. |
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07-26-2013, 04:57 PM | #26 | |
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I said tethering FROM my iPhone TO my kindle. Using my IPHONE'S internet connection. Why is that confusing? There is nothing against ToS there. Also, my thread title is directed towards Amazon. I said nothing negative about a user here. If some few people here believe it's their duty to defend Amazon in light of chat logs that clearly put them in the wrong, then there's an issue with them. Not me. Last edited by knauck; 07-26-2013 at 05:02 PM. |
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07-26-2013, 04:58 PM | #27 |
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07-26-2013, 05:08 PM | #28 | |
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07-26-2013, 05:17 PM | #29 | |
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I see it as post 6 trying to help even if misguided. Post 7 as reacting too quickly in a defensive manner to something they found offensive whether intended that way or not. Post 20 was snarky and uncalled for but still not flaming. And to be fair the big red letters and you have been warned in the first post will set of an adverse reaction in many who will see you as perhaps being a bit arrogant and presumptuous in issuing such a stentorian warning about something that most are aware of already. (customer service people are often misinformed or unknowledgeable). Overall I think you have had a kind reception by most but I can understand your dismay if you have been lucky enough to have never encountered bad service before. Good luck with getting every thing mostly settled to your satisfaction, and I am sure you will. Helen |
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07-26-2013, 05:20 PM | #30 |
root
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Ok. I'd never do something against the ToS that's also morally wrong. I have done a little research on the webkit, and by doing a couple relatively uncomplicated steps, one could theoretically use the 3G connection to surf. The fact that I (believe I) can do it definitely does not mean I would. I never would have jailbroken my iphone until the US supreme court ruled that it was legal, for instance.
Last edited by knauck; 07-26-2013 at 05:55 PM. |
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