cybook completely stuck - Page 3

HarryT · 05-18-2008, 05:28 AM

PM = "Private Message". Go into "User Control Panel" (link at the top of the screen - "User CP") and then "Private Messages".

adamtaurus · 05-18-2008, 05:31 AM

Do I have to ask Bookeen for Version 538?

M.H. · 05-18-2008, 05:34 AM

The answer is in your private messages.

HarryT · 05-18-2008, 05:34 AM

Please read the message that I've sent you!

tompe · 05-18-2008, 08:05 AM

Quote:

Originally Posted by HarryT

Unfortunately it sounds as if the internal partition is corrupt. No way to reformat it unless it'll get as far as mounting as a USB device. I think you may, unfortunately, have to send it back to Bookeen

.

Anyone else have any suggestions?

But it seems a bit strange that you do not see the disk (if your partition is corrupt you do not see it but you should se the raw disk). I have tested to remove significant files and I also tested to totally corrupt the file system (changed it to ext2 which could not be mounted by the Cybook) and in booth cases I could reformat it via the USB cable by connecting the cable and then turning the Cybook on.

momghoti · 05-18-2008, 03:37 PM

If the cybook keeps rebooting, you may have a shot. Mine doesn't get that far--it is stuck on the very first splash page, and doesn't cycle at all. When I push the reset it turns the LED off, but the page is still showing(I know, this is how it's supposed to work) so I can't get off of the page at all. I have tried 'downgrading' but I don't think it gets far enough in the firmware to allow that--nothing happens.

I think a trip back to Bookeen is in the cards---

Anyone know how long it'll take?? Once they contact me, anyway.

delphidb96 · 05-18-2008, 04:14 PM

Quote:

Originally Posted by momghoti

If the cybook keeps rebooting, you may have a shot. Mine doesn't get that far--it is stuck on the very first splash page, and doesn't cycle at all. When I push the reset it turns the LED off, but the page is still showing(I know, this is how it's supposed to work) so I can't get off of the page at all. I have tried 'downgrading' but I don't think it gets far enough in the firmware to allow that--nothing happens.

I think a trip back to Bookeen is in the cards---

Anyone know how long it'll take?? Once they contact me, anyway.

Let's see... For me, sending *FROM* California, using FedEx, it took a week to get there. And about 4 days to get back. Your mileage may vary.

Derek

M.H. · 05-19-2008, 02:51 AM

Adamtaurus,

Can you explain exactly what happened when you tried installing version 538?
Did the display look different while installing 538 compared to 685?

HarryT · 05-19-2008, 06:50 AM

Problem solved by PM. It was due to corrupt file systems on both the internal partition AND the SD card. Reflashing with 538 and reformatting the SD card sorted it.

SUSGOD · 05-19-2008, 07:56 AM

HELP!

Last night my Cybook was down to 60% when I attached it to the USB cable to charge. This morning I had a checkerboard pattern of black, medium grey, light grey, white on the screen.

It will not shut off.
It will not reset.
My SD slot never worked (& Bookeen wants me to pay to fix it) so I can not load the new firmware.

Besides waiting for the just recharged battery to run down and e-mailing Bookeen support, what can I do?

Susan

tompe · 05-19-2008, 07:58 AM

Quote:

Originally Posted by HarryT

Problem solved by PM. It was due to corrupt file systems on both the internal partition AND the SD card. Reflashing with 538 and reformatting the SD card sorted it.

How do you know it was a corrupt internal file system? Did you try to reflash with 1.1 after reformatting the SD card? And what happened then?

HarryT · 05-19-2008, 08:02 AM

Installing 538 reformats the internal partition. With that done, the machine booted with the SD card removed, but failed to start correctly with the SD card in. Reformatting the SD card has, I believe, sorted the problem, and the machine has been successfully reflashed to firmware 685.

tompe · 05-19-2008, 08:03 AM

Quote:

Originally Posted by SUSGOD

HELP!

Last night my Cybook was down to 60% when I attached it to the USB cable to charge. This morning I had a checkerboard pattern of black, medium grey, light grey, white on the screen.

It will not shut off.
It will not reset.
My SD slot never worked (& Bookeen wants me to pay to fix it) so I can not load the new firmware.

Besides waiting for the just recharged battery to run down and e-mailing Bookeen support, what can I do?

Susan

You get a checkerboard pattern if you remove some system files or if the internal partition is not readable for some reason. Connect an USB cable to the Cybook and then turn it on. Wait until the disk appear on your computer. Restore the system files from backup or reformat the disk and restore the files. I guess you need to reformat it.

If you have not saved the system files you can find them here:

egad.dyndns.org/cybook/firstbuild/

tompe · 05-19-2008, 08:05 AM

Quote:

Originally Posted by SUSGOD

It will not shut off.
It will not reset.

Are you sure? press the reset button (nothing should happen). The turn it on with the power button.

SUSGOD · 05-19-2008, 08:23 AM

Quote:

Originally Posted by tompe

You get a checkerboard pattern if you remove some system files or if the internal partition is not readable for some reason. Connect an USB cable to the Cybook and then turn it on. Wait until the disk appear on your computer. Restore the system files from backup or reformat the disk and restore the files.

Quote:

Originally Posted by tompe

Are you sure? press the reset button (nothing should happen). The turn it on with the power button.

I looked at the reflash video http://www.justread.de/Videos/, followed the directions to reflash, and pressed the power button, but there was no change in the screen. To load the system files from my backup, I hooked the cybook to a computer and everything worked as just soon as the USB connection was made. I did not even need to load the system fiiles.

Thank you, Tommy!

05-18-2008, 03:37 PM	#36
momghoti Zealot Posts: 121 Karma: 1000021 Join Date: Feb 2008 Location: Hook, UK Device: Cybook Bookeen	If the cybook keeps rebooting, you may have a shot. Mine doesn't get that far--it is stuck on the very first splash page, and doesn't cycle at all. When I push the reset it turns the LED off, but the page is still showing(I know, this is how it's supposed to work) so I can't get off of the page at all. I have tried 'downgrading' but I don't think it gets far enough in the firmware to allow that--nothing happens. I think a trip back to Bookeen is in the cards--- Anyone know how long it'll take?? Once they contact me, anyway. Last edited by momghoti; 05-18-2008 at 03:48 PM.

05-19-2008, 07:56 AM	#40
SUSGOD Connoisseur Posts: 84 Karma: 21 Join Date: Mar 2007 Location: NJ Device: Aluratek Libre-eBook reader PRO	Black, gray, & white checkerboard HELP! Last night my Cybook was down to 60% when I attached it to the USB cable to charge. This morning I had a checkerboard pattern of black, medium grey, light grey, white on the screen. It will not shut off. It will not reset. My SD slot never worked (& Bookeen wants me to pay to fix it) so I can not load the new firmware. Besides waiting for the just recharged battery to run down and e-mailing Bookeen support, what can I do? Susan

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05-18-2008, 05:28 AM	#31
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	PM = "Private Message". Go into "User Control Panel" (link at the top of the screen - "User CP") and then "Private Messages".

05-18-2008, 05:31 AM	#32
adamtaurus Member Posts: 10 Karma: 10 Join Date: May 2008 Device: Gen 3 cybook	Do I have to ask Bookeen for Version 538?

05-18-2008, 05:34 AM	#33
M.H. Connoisseur Posts: 56 Karma: 142 Join Date: Nov 2007 Location: Wokingham,UK Device: Cybook Gen3, iPad	The answer is in your private messages.

05-19-2008, 02:51 AM	#38
M.H. Connoisseur Posts: 56 Karma: 142 Join Date: Nov 2007 Location: Wokingham,UK Device: Cybook Gen3, iPad	Adamtaurus, Can you explain exactly what happened when you tried installing version 538? Did the display look different while installing 538 compared to 685?

05-19-2008, 06:50 AM	#39
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Problem solved by PM. It was due to corrupt file systems on both the internal partition AND the SD card. Reflashing with 538 and reformatting the SD card sorted it.

05-19-2008, 08:02 AM	#42
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Installing 538 reformats the internal partition. With that done, the machine booted with the SD card removed, but failed to start correctly with the SD card in. Reformatting the SD card has, I believe, sorted the problem, and the machine has been successfully reflashed to firmware 685.