06-13-2008, 10:57 PM | #1 |
Enthusiast
Posts: 26
Karma: 10
Join Date: Jul 2007
Location: Arkansas, USA
Device: ebookwise 1150, Gen 3, BEBOOK, ILIAD BOOK READER
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CONTACTING BOOKEEN
I have tried to reach Bookeen at least 15 times since rhe new software came out. I have received nothing. I tried all 4 addresses. I tried getting into server to dowmload the new firmware (whatever the number is). When I try to get into the server t says they don't recognize my id/pass combo amd have reset several times. They say if no respomse email in an hour. No response! Can anyone tell me how to get in touch with these people? I feel shafted about now and don't know what to do.David
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06-13-2008, 11:21 PM | #2 |
Resident Curmudgeon
Posts: 73,998
Karma: 128903378
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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Well, why would you need the new Gen3 firmware when all you have is an EB1150?
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06-13-2008, 11:29 PM | #3 |
Zealot
Posts: 114
Karma: 195
Join Date: Mar 2008
Location: Victoria BC, Canada
Device: Cybook Gen3
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He has a Cybook, he just hasn't updated his profile
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06-14-2008, 12:05 AM | #4 |
Enthusiast
Posts: 26
Karma: 10
Join Date: Jul 2007
Location: Arkansas, USA
Device: ebookwise 1150, Gen 3, BEBOOK, ILIAD BOOK READER
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I have both and do not know how to add the Gen 3 why does it matter I am still having thw problems with Bookeen! David
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06-14-2008, 12:10 AM | #5 |
Enthusiast
Posts: 26
Karma: 10
Join Date: Jul 2007
Location: Arkansas, USA
Device: ebookwise 1150, Gen 3, BEBOOK, ILIAD BOOK READER
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Ok i figured how tu update. David
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06-14-2008, 09:29 AM | #6 | |
Zealot
Posts: 125
Karma: 594
Join Date: Nov 2007
Location: Isle-aux-Grues, Qc, Canada
Device: Cybook, Iphone32g, ipad, Kobo
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Quote:
For some reasons, it seems that it is easier to contact them with a web based email like Yahoo or Gmail. They responded promptly to my inqueries, using Yahoo. Regards, Georges |
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