10-24-2012, 01:36 PM | #46 | |
Wizard
Posts: 1,786
Karma: 13412766
Join Date: Nov 2010
Device: Kobo Clara HD, iPad Pro 10", iPhone 15 Pro
|
Quote:
Last night it happened again. I closed my cover for a moment and when I returned to reading the light wouldn't come on. Using radiant light from my cell phone (it was pitch black) I was able to see that it was going to sleep and waking up, but no light. Adjusting the light level turned the light on, but when I was done reading the light wouldn't extinguish. I had to do a reboot to get things back to normal. |
|
10-25-2012, 09:15 AM | #47 |
Fanatic
Posts: 559
Karma: 1334691
Join Date: Nov 2006
Location: Miami
Device: KH2O, KPW2, KDXG, KPW1, K3, S505
|
This happened to me last night. I opened my KPW this morning and the battery was nearly dead. I checked and I saw that the light was not turning off when I closed the cover. I forced the device off and back on and it went back to normal.
|
10-25-2012, 09:23 PM | #48 |
eBookworm
Posts: 2,300
Karma: 4525746
Join Date: Aug 2005
Location: East Coast *brrrrr*
Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air
|
Was it the official Amazon cover?
|
10-26-2012, 09:18 AM | #49 | |
Passionate Reader
Posts: 274
Karma: 1829152
Join Date: Oct 2012
Location: Central Jersey, USA
Device: Samsung Galaxy Tab S3, Kobo Clara HD, Fire HD 8, Voyage, Oasis 3, PW5
|
Quote:
How should I report this problem? Go through the usual Kindle customer service? I'm not looking for a replacement as I'm happy with the appearance of my KPW as it is and don't want to chance getting a color-blobby screen. Last edited by ElspethB; 10-26-2012 at 09:20 AM. |
|
10-26-2012, 01:15 PM | #50 |
Bah, humbug!
Posts: 39,073
Karma: 157049943
Join Date: Jun 2009
Location: Chesapeake, VA, USA
Device: Kindle Oasis, iPad Pro, & a Samsung Galaxy S9.
|
Follow this link, then click the Contact Us button on the right hand side of the page. After signing in to your Amazon account and answering a few questions, you'll be presented with E-mail, Phone, or Chat options.
Last edited by WT Sharpe; 10-26-2012 at 01:18 PM. |
03-06-2013, 09:17 PM | #51 |
Junior Member
Posts: 1
Karma: 10
Join Date: Mar 2013
Device: Kindle Paper White
|
Me Too
Hi
This happened to me for the first time in two months yesterday. Sine the last post seems to have been in October 2012 does anyone have an update? |
03-06-2013, 10:06 PM | #52 |
Guru
Posts: 944
Karma: 1490348
Join Date: Jun 2010
Location: Norman, OK
Device: Sony PRS 350, 900, 950; Kindles (ALL of them!); Kobo Aura One
|
It occasionally happens to me since day 1. The only way to fix it is to reboot. Yes, the original cover. But the cover has nothing to do with it. When the light gets into 'stuck mode', it does not turn off even by pressing the button - it stays on while on screensaver. At least, in my case.
|
03-07-2013, 12:52 AM | #53 |
Addict
Posts: 230
Karma: 1290
Join Date: May 2009
Location: Brisbane Australia
Device: Kindle Paperwhite
|
Kindle paperwhite light not turning off
Hi guys,
This happened to me as well. I've had my KPW for a little under a month, and about a week ago I turned it off at the power button and the light stayed on. I reset it from the main menu and it hasn't happened since. I've never had it in a magnetic case, just a Kingston fold over case I bought at the same time as the KPW. I bought the KPW in a retail store (Dick Smith) in Brisbane, Australia, so it's not isolated at all. I didn't think to report it to Amazon, but I will now! No issues after the reset, at least, not yet. |
03-07-2013, 10:21 AM | #54 |
Junior Member
Posts: 8
Karma: 450352
Join Date: Jan 2013
Device: Kindle Paperwhite
|
It happened to me a few times also, but i think that it only happened after i let the kindle go to sleep with the cover open. I use the official amazon cover.
|
03-07-2013, 11:31 AM | #55 |
Addict
Posts: 350
Karma: 1422834
Join Date: Sep 2010
Location: GA
Device: Sony PRS 505, 600, 350, T-1, PW1, Voyage, Oasis2
|
This happens to me about once a month on average: same symptoms reported by other users. It has happened since I bought mine last November, but the frequency seems less since the most recent firmware update (though this could be coincidence; it has always been sporadic). Rebooting always fixes it.
|
03-15-2013, 11:47 PM | #56 |
Junior Member
Posts: 2
Karma: 10
Join Date: Jan 2013
Device: Kindle Paperwhite
|
I meet this case a week ago, A restart will fix it.
|
05-27-2014, 03:09 AM | #57 |
Member
Posts: 12
Karma: 10
Join Date: Jun 2010
Device: kindle
|
Still happening. Why no fix years later?
My Kindle Paperwhite still stays at full brightness in the sleep or screensaver mode. Or, it goes dim while in reading mode. Rebooting solves the problem. It has always done this. When can we expect a bios fix for this? Or, if it's a hardware problem, can I get a new one? Or, maybe the software needs updating? I'm on the latest s/w release.
I also have trouble rebooting this device. I have to hold the button for about 30 seconds to get it to take. |
05-27-2014, 05:16 AM | #58 | ||
eBook Enthusiast
Posts: 85,544
Karma: 93383043
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
|
Quote:
Quote:
|
||
05-27-2014, 10:26 AM | #59 |
Wizard
Posts: 1,731
Karma: 3472866
Join Date: Apr 2008
Device: Sony PRS-650 & 350; Kindle Voyage; Kobo Aura HD, Aura One, and Forma
|
I have a slightly different problem--but it's not too troubling to me. My light always goes off when I close the cover--I do notice when I'm using the non-Kindle brand smart cover, it sometimes takes a few seconds for the light to go off. But about every one out of five or six times when I turn my KPW2 the light doesn't come on. If I turn the KPW2 off and on with the switch, the light comes on--also if I adjust the brightness with the slider, it'll turn the light on. If I use the official Kindle cover, this happens once in a great while, but no where near as frequently.
|
05-27-2014, 01:42 PM | #60 | |
Wizard
Posts: 3,144
Karma: 8426142
Join Date: Jun 2008
Location: Chicago, IL
Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD
|
Quote:
|
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Turning off WiFi inside a Book on the Paperwhite (Yeah I already knew the answer) | copyrite | Amazon Kindle | 5 | 10-14-2012 10:49 AM |
Paperwhite is really LIGHT. | sirmaru | Amazon Kindle | 4 | 10-06-2012 05:52 AM |
Classic Nook light - pic of light in a case??? | DD1509 | Barnes & Noble NOOK | 9 | 01-23-2010 10:20 PM |
New prs 600 cover with light vs Mighty Bright light | topreader1 | Sony Reader | 3 | 11-22-2009 08:02 AM |
Hanlin v3 Page Turning Button not always Turning the Page | Jakodai | HanLin eBook | 16 | 01-21-2009 04:44 AM |