My replacement PW overview - Page 34

jswinden · 10-13-2012, 06:58 PM

#1 was bad in any light. #2 and #3 were bad in darker rooms but okay in brightly lit rooms. Since I bought it for dark room reading I saw no need to keep it as I already had a Touch.

sparklemotion · 10-13-2012, 07:01 PM

Quote:

Originally Posted by techiegirl

For those of you who have problem PW's, it's only at night with the light on, right? I took replacement 3 out of the box again and had a perfectly enjoyable experience reading out in the sun. Now I don't know what to do. I feel like I'm in the middle of a bad relationship and can't break up.

That's been the case for me. Both my original and replacement are fine reading in the day in well lit rooms or outside. I'm keeping the replacement.

I should add that I have read on my replacement for a few nights now and it's been fine for me. The slight pink hue is not enough to bother me, in fact, I seemed to barely notice it last night.

Mobert · 10-13-2012, 07:29 PM

I just came in from reading outside. It does not bother me at all outside. It looked like a beautiful, perfectly white screen. I didn't even notice any bottom checkering.

wynand32 · 10-13-2012, 08:34 PM

Quote:

Originally Posted by Mobert

I just came in from reading outside. It does not bother me at all outside. It looked like a beautiful, perfectly white screen. I didn't even notice any bottom checkering.

Yep, that's my experience as well. In fact, after I read outside for awhile this morning, I decided 100% to keep the PW. It's excellent in direct sunlight, best I've experienced with any device.

xendula · 10-13-2012, 08:47 PM

I do most of my reading inside, seldomly during the day, mostly in the afternoon and evening in a rather dimly lit room (level 12-16) or in bed in the dark (level 2-4), so I need for it to look good with the light on.

Barty · 10-13-2012, 11:19 PM

Quote:

Originally Posted by techiegirl

For those of you who have problem PW's, it's only at night with the light on, right? I took replacement 3 out of the box again and had a perfectly enjoyable experience reading out in the sun. Now I don't know what to do. I feel like I'm in the middle of a bad relationship and can't break up.

I see the color blobs in bright light, but it's less noticeable.

During the day, I prefer my k3 because among other things it has blacker text.

7hir7een · 10-14-2012, 10:57 AM

Quote:

Originally Posted by techiegirl

For those of you who have problem PW's, it's only at night with the light on, right? I took replacement 3 out of the box again and had a perfectly enjoyable experience reading out in the sun. Now I don't know what to do. I feel like I'm in the middle of a bad relationship and can't break up.

Well, it's with the light on. I can see mine in ambient light (i.e., in a sunlit room but not right by the window). It's just a lot worse in the dark.

xendula · 10-16-2012, 09:12 AM

Did you see this blog post on Good E-Reader?

Is This Discoloration on the Kindle Paperwhite’s Screen Normal?

Quote:

...
If you look closely at the picture above, you can see sort of a bluish-green shadow that starts below the second line and goes down through the second paragraph, with a slight yellowish tinge surrounding it that’s not as white as the lower half of the screen.

The discoloration is subtle, but it is noticeable while reading. See how much darker the background is behind the words in the fourth line “I found him smoothing” than it is behind “coat of the”. Then compare that with the lower half of the screen where the screen is at its whitest.

If you’re having a hard time seeing it in the picture above, here’s a customer picture uploaded at Amazon that shows a more severe case—the colors are not nearly that bright on my Paperwhite.

The picture I took above is a fairly accurate illustration of the slight color variances on my particular screen, although it’s a hard picture to take. As you can see it’s not a big deal. The lighting is still a lot more uniform than using a reading light. But seeing as how the discoloration is more noticeable on some screens than others, and the fact that some pictures online don’t show it at all, it brings up an interesting question: is a slight amount of discoloration normal on the Kindle Paperwhite’s screen?

How about you. Does your Kindle Paperwhite have any discoloration aside from the shadows at the bottom? I find it’s not very noticeable in bright light, more so in areas with lower ambient light.

sparklemotion · 10-16-2012, 09:49 AM

Thank you for that link, xendula. Another interesting blog post, more about the light itself.

Returning Kindle Paperwhite

mngharry · 10-16-2012, 05:33 PM

It is worth playing the replacement game? I just received my third PW, and while it has the best screen so far, the light bleeds in very strongly from the side at the bottom. I'm wondering whether I should wait until Amazon sorts out the various issues with the screen before requesting a replacement again.

sparklemotion · 10-16-2012, 06:04 PM

Quote:

Originally Posted by mngharry

It is worth playing the replacement game? I just received my third PW, and while it has the best screen so far, the light bleeds in very strongly from the side at the bottom. I'm wondering whether I should wait until Amazon sorts out the various issues with the screen before requesting a replacement again.

In my personal opinion, probably not, especially if your problem is the color hue issue. As for the light bleed issue- I usually see it on the left side at the bottom on most of them, but some are better than others. My original PW had it quite bad, on my replacement it's barely noticeable.

Atunah · 10-16-2012, 07:08 PM

I got my 2nd replacement today and I just don't know what to do anymore.

I am not even replacing for the color blotches, I been having other issues.
My first one had a very bright "hole" in the bottom left and even worst, the font was crooked. I mean I could see a black line on the screen right above the bezel, like they put the display in just a tad off center. So the line started thick on the left and then disappeared on the right. So text would be going down towards the right about 1 - 1.5 mm. For some reason that drove me nuts.

So first replacement has perfect alignment, no specks, but it has the bottom right light brighter than the rest. So there is like a headlight effect that is the size of a thumbprint. Its just this bright blob, pretty much at all light settings.

So today I get replacement #2. It has crooked line this time going the other way, now going up from left to right. Also the bezel is sticking up on the whole top of the unit. Meaning I can press down lightly and see the bezel going up and down on the outside edge and halfway towards the display. Like it wasn't glued on right. There are also a few tiny tiny dust specks, but those I could overlook.

I just don't know what to do now. I really don't. I am so stressed out from all this the calling, chat etc. They were very reluctant to even send me this replacement. I had to do chat and got nowhere and then I had to call again. I have a really bad problem with phones, phone phobia, so this is all really hard for me.

Trauma Doll · 10-16-2012, 07:24 PM

Quote:

Originally Posted by Atunah

I got my 2nd replacement today and I just don't know what to do anymore.

I am not even replacing for the color blotches, I been having other issues.
My first one had a very bright "hole" in the bottom left and even worst, the font was crooked. I mean I could see a black line on the screen right above the bezel, like they put the display in just a tad off center. So the line started thick on the left and then disappeared on the right. So text would be going down towards the right about 1 - 1.5 mm. For some reason that drove me nuts.

So first replacement has perfect alignment, no specks, but it has the bottom right light brighter than the rest. So there is like a headlight effect that is the size of a thumbprint. Its just this bright blob, pretty much at all light settings.

So today I get replacement #2. It has crooked line this time going the other way, now going up from left to right. Also the bezel is sticking up on the whole top of the unit. Meaning I can press down lightly and see the bezel going up and down on the outside edge and halfway towards the display. Like it wasn't glued on right. There are also a few tiny tiny dust specks, but those I could overlook.

I just don't know what to do now. I really don't. I am so stressed out from all this the calling, chat etc. They were very reluctant to even send me this replacement. I had to do chat and got nowhere and then I had to call again. I have a really bad problem with phones, phone phobia, so this is all really hard for me.

Holy cow. I've never heard of the off-center display issues you're describing (if I'm even understanding you correctly). It sounds like quality control is getting worse, if anything.

Wish I had something useful to suggest, but I'm not sure there are many people here who, once started on the return journey, have ended up with a 'good' unit. You can probably do better than what you have so far, just a matter of how much patience you have. Do you have an alternate e-reader solution? I'm falling back to my Kindle Keyboard till the dust settles.

sparklemotion · 10-16-2012, 07:26 PM

I'm really sorry, Atunah.

I feel for you. Neither of those PW's sound acceptable. I noticed a very very tiny black speck on the bottom of my replacement PW tonight for the first time. Sigh. I swear the QC on these is just abysmal. Maybe the best thing for you to do is just send both of them back and see what the next version of the PW brings?

I imagine it's all the more stressful for you dealing with a phone phobia. If you'd really like to try again, could you possibly have someone make the phone call for you?

sirmaru · 10-16-2012, 08:09 PM

If you really get a bad PW or the replacements are also bad, it seems the best answer is return it for a refund.

Maybe by January, 2013, all the problems will be resolved.

I had heard that Foxconn in China had all their QC workers walk out. I have a hunch that somehow this may be connected to the PW problems.

My Paperwhite seems great to me but it seems like lots of others are really getting bad units now.

I just hope my 32 Gb Fire HD comes in reasonable shape. If not, I won't request a replacement. I will just send that one back for a refund.

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10-13-2012, 06:58 PM	#496
jswinden Nameless Being	#1 was bad in any light. #2 and #3 were bad in darker rooms but okay in brightly lit rooms. Since I bought it for dark room reading I saw no need to keep it as I already had a Touch.

10-13-2012, 07:29 PM	#498
Mobert Enthusiast Posts: 30 Karma: 1880118 Join Date: May 2009 Device: none	I just came in from reading outside. It does not bother me at all outside. It looked like a beautiful, perfectly white screen. I didn't even notice any bottom checkering.

10-13-2012, 08:47 PM	#500
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	I do most of my reading inside, seldomly during the day, mostly in the afternoon and evening in a rather dimly lit room (level 12-16) or in bed in the dark (level 2-4), so I need for it to look good with the light on.

10-16-2012, 09:49 AM	#504
sparklemotion dangerous when cornered Posts: 1,855 Karma: 22891237 Join Date: Dec 2011 Location: USA Device: Kobo H2O, Kindle Paperwhite	Thank you for that link, xendula. Another interesting blog post, more about the light itself. Returning Kindle Paperwhite

10-16-2012, 05:33 PM	#505
mngharry Enthusiast Posts: 26 Karma: 30000 Join Date: May 2009 Device: PRS-505	It is worth playing the replacement game? I just received my third PW, and while it has the best screen so far, the light bleeds in very strongly from the side at the bottom. I'm wondering whether I should wait until Amazon sorts out the various issues with the screen before requesting a replacement again.

10-16-2012, 07:08 PM	#507
Atunah Wizard Posts: 1,817 Karma: 23400001 Join Date: May 2012 Location: USA Device: K1/K3/BasicK Voyage/Oasis1/Oasis3	I got my 2nd replacement today and I just don't know what to do anymore. I am not even replacing for the color blotches, I been having other issues. My first one had a very bright "hole" in the bottom left and even worst, the font was crooked. I mean I could see a black line on the screen right above the bezel, like they put the display in just a tad off center. So the line started thick on the left and then disappeared on the right. So text would be going down towards the right about 1 - 1.5 mm. For some reason that drove me nuts. So first replacement has perfect alignment, no specks, but it has the bottom right light brighter than the rest. So there is like a headlight effect that is the size of a thumbprint. Its just this bright blob, pretty much at all light settings. So today I get replacement #2. It has crooked line this time going the other way, now going up from left to right. Also the bezel is sticking up on the whole top of the unit. Meaning I can press down lightly and see the bezel going up and down on the outside edge and halfway towards the display. Like it wasn't glued on right. There are also a few tiny tiny dust specks, but those I could overlook. I just don't know what to do now. I really don't. I am so stressed out from all this the calling, chat etc. They were very reluctant to even send me this replacement. I had to do chat and got nowhere and then I had to call again. I have a really bad problem with phones, phone phobia, so this is all really hard for me.

10-16-2012, 07:26 PM	#509
sparklemotion dangerous when cornered Posts: 1,855 Karma: 22891237 Join Date: Dec 2011 Location: USA Device: Kobo H2O, Kindle Paperwhite	I'm really sorry, Atunah. I feel for you. Neither of those PW's sound acceptable. I noticed a very very tiny black speck on the bottom of my replacement PW tonight for the first time. Sigh. I swear the QC on these is just abysmal. Maybe the best thing for you to do is just send both of them back and see what the next version of the PW brings? I imagine it's all the more stressful for you dealing with a phone phobia. If you'd really like to try again, could you possibly have someone make the phone call for you?

10-16-2012, 08:09 PM	#510
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	If you really get a bad PW or the replacements are also bad, it seems the best answer is return it for a refund. Maybe by January, 2013, all the problems will be resolved. I had heard that Foxconn in China had all their QC workers walk out. I have a hunch that somehow this may be connected to the PW problems. My Paperwhite seems great to me but it seems like lots of others are really getting bad units now. I just hope my 32 Gb Fire HD comes in reasonable shape. If not, I won't request a replacement. I will just send that one back for a refund.