11-23-2009, 03:56 PM | #76 |
BoyReader
Posts: 151
Karma: 308
Join Date: Jun 2008
Location: Llangollen, North Wales, UK
Device: Cybook Gen3 and now Kindle 3
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I hope they sort the upgrade out soon...
But I don't like being kept so much in the dark. We really are in a world of simple communication and where Bookeen could make us feel like a special group just by keeping us more informed. What would be so wrong in them saying to us "We have had unexpected problems with ... Be assured we are working on the problem and we hope to get it sorted within a month"? If they could not then update us again. Why be so shallow and cowardly and tight lipped about the issues? |
11-23-2009, 06:50 PM | #77 | |
Evangelist
Posts: 423
Karma: 890
Join Date: Dec 2007
Location: USA
Device: whatever
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11-24-2009, 07:13 AM | #78 | |
Grand Sorcerer
Posts: 7,452
Karma: 7185064
Join Date: Oct 2007
Location: Linköpng, Sweden
Device: Kindle Voyage, Nexus 5, Kindle PW
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11-24-2009, 07:58 AM | #79 |
Wizard
Posts: 4,332
Karma: 4000000
Join Date: Oct 2008
Location: Paris
Device: Cybooks; Sony PRS-T1
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Not much help to me, my gen3 is gathering dust for the lack of ePub. And folder support on gen3 lack an accesible "back" button.
I don't think they expected the release to take that long... |
11-24-2009, 09:23 AM | #80 | |
Connoisseur
Posts: 85
Karma: 358
Join Date: Jul 2009
Device: BeBook 1, Cybook Gen3
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Quote:
I had just never looked on that menu. It is different from the menu-whilst-reading, and only shows if you press the menu button on the left side when in Library View. Of course the new menu selection isn't described anywhere. I got the clue from the post about the Weltbild firmware. I am quite sure, however, that my Gen3 can't read Adobe DRM, but can read Mobi DRM. It's Version 1.4 (build 923). So the selection of the recipients of Folder View isn't really down to 'local people' but to 'recent purchases', and that clue to the mysterious nefarious Bookeen customer relations is already well known. Richard Last edited by rireed3; 11-24-2009 at 09:40 AM. |
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02-03-2010, 02:36 AM | #81 |
Member
Posts: 21
Karma: 504
Join Date: Mar 2009
Location: Germany
Device: Bookeen Cybook Gen3, Kindle DX
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On January 18 the screen of my Cybook Gen3 broke. Only the bottom part of the screen worked correctly. The upper half showed black and white lines. I contacted Bookeen on the same day by e-Mail. The responded within two hours and requested a picture of the device. After inspecting the picture Bookeen sent me their RMA procedure. They fixed my Cybook w/out charging me anything. I received my repaired Cybook on February 1 by FedEx.
Communication with Bookeen was excellent throughout the repair process. I have no reason to complain whatsoever. Last edited by KernelPanic; 02-03-2010 at 01:12 PM. |
02-03-2010, 05:18 AM | #82 | |
Chocolate Grasshopper ...
Posts: 27,600
Karma: 20821184
Join Date: Mar 2008
Location: Scotland
Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW
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Quote:
....Brilliant..... |
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Tags |
bookeen, cybook opus, support |
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