Frozen reader

blackpuddingmunc · 09-03-2012, 04:36 PM

Hello all, perhaps one of you may be able to assist me? I recently bought the Kobo original ereader, less than 3 months ago. Very happy with it until this weekend when the thing froze up on me. I cannot turn it off, change screens, in fact nothing works on it at all. All i have it the main screen of books i have open.
I contacted support, and they replied asking for my details etc, plus my date of purchase, and tell me that it needs to be returned for repair. I have inadvertantly misplaced my receipt for the reader.
As i fear i will get nowhere with support because i no longer have the receipt, i was wondering if any of you fine folks have any ideas as to how i can get to my books?
Many thanks in advance.
Reg

Wald07 · 09-03-2012, 04:54 PM

Kobo desk-top app will let you access your books.

Have you tried to charge the reader? What about the reset hole in the back of the unit?

Can you go to the store and ask for another receipt? Or maybe your credit card company?

blackpuddingmunc · 09-03-2012, 05:04 PM

i've tried the resetbutton to no avail, when i plug into the laptop all i get is the red/bluish light to say its charging, but the buttons still don't work. I'll probably have to go back to the shop to try get another receipt.

robko · 09-03-2012, 06:03 PM

Quote:

Originally Posted by blackpuddingmunc

i've tried the resetbutton to no avail, when i plug into the laptop all i get is the red/bluish light to say its charging, but the buttons still don't work. I'll probably have to go back to the shop to try get another receipt.

Leave it to charge for an hour before you try and turn it on. Once it gets really low you may need to give it some time on charge before it will react.

blackpuddingmunc · 09-04-2012, 01:03 AM

Thanks Robko, i'll try that tonight.

Wald07 · 09-04-2012, 02:09 AM

Wishing you luck. Be sure to post & let us know.

blackpuddingmunc · 09-04-2012, 03:07 PM

i am currently reading mybook with the reader plugged into laptop, but as soon as i unplug it, the bugger freezes again.

Wald07 · 09-04-2012, 03:17 PM

Bugger, indeed. Let it charge for a few hours, uninterrupted. Good Luck!

KTREADER · 09-04-2012, 03:28 PM

Try this factory reset:

1- hold the power switch ON for 10-15 seconds to make sure the device is off
2- press and hold the home button
3- turn on the Kobo and it should boot into a factory reset

worked for me

blackpuddingmunc · 09-04-2012, 03:35 PM

Quote:

Originally Posted by KTREADER

Try this factory reset:

1- hold the power switch ON for 10-15 seconds to make sure the device is off
2- press and hold the home button
3- turn on the Kobo and it should boot into a factory reset

worked for me

away to try that now

blackpuddingmunc · 09-04-2012, 03:38 PM

it would appear that the thing needs charging...

oh you fool

oh you old old fool

thanks all, and sorry for wasting so many peoples time...

(i hang my head in shame)

Wald07 · 09-04-2012, 04:10 PM

I would never say "I told you so". I don't have to. :P

Happy for you. And relieved. And Here's some Karma for you, for your honesty.

Wald07 · 09-04-2012, 04:10 PM

as soon as I can hand out more K... been to free with it!

robko · 09-04-2012, 05:50 PM

Quote:

Originally Posted by blackpuddingmunc

(i hang my head in shame)

No need to hang your head in shame. Since e-ink just doesn't react when it has no power it's perfectly understandable that you would assume it was just frozen (after all there was stuff on the screen!!). You're not the 1st person (by a long shot) that's been caught by this. Glad you're up and running again.

Wald07 · 09-04-2012, 08:45 PM

Happened to me, twice! One with Kobo & another time with Kindle.

09-03-2012, 04:36 PM	#1
blackpuddingmunc Occasional grown up Posts: 16 Karma: 137820 Join Date: Sep 2012 Device: Kobo Touch	Frozen reader Hello all, perhaps one of you may be able to assist me? I recently bought the Kobo original ereader, less than 3 months ago. Very happy with it until this weekend when the thing froze up on me. I cannot turn it off, change screens, in fact nothing works on it at all. All i have it the main screen of books i have open. I contacted support, and they replied asking for my details etc, plus my date of purchase, and tell me that it needs to be returned for repair. I have inadvertantly misplaced my receipt for the reader. As i fear i will get nowhere with support because i no longer have the receipt, i was wondering if any of you fine folks have any ideas as to how i can get to my books? Many thanks in advance. Reg

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09-03-2012, 04:54 PM	#2
Wald07 Audiophile Posts: 452 Karma: 2470850 Join Date: Apr 2012 Location: Manitoba Device: Nexux7 2nd Gen & Kobo Touch	Kobo desk-top app will let you access your books. Have you tried to charge the reader? What about the reset hole in the back of the unit? Can you go to the store and ask for another receipt? Or maybe your credit card company?

09-03-2012, 05:04 PM	#3
blackpuddingmunc Occasional grown up Posts: 16 Karma: 137820 Join Date: Sep 2012 Device: Kobo Touch	i've tried the resetbutton to no avail, when i plug into the laptop all i get is the red/bluish light to say its charging, but the buttons still don't work. I'll probably have to go back to the shop to try get another receipt.

09-04-2012, 01:03 AM	#5
blackpuddingmunc Occasional grown up Posts: 16 Karma: 137820 Join Date: Sep 2012 Device: Kobo Touch	Thanks Robko, i'll try that tonight.

09-04-2012, 02:09 AM	#6
Wald07 Audiophile Posts: 452 Karma: 2470850 Join Date: Apr 2012 Location: Manitoba Device: Nexux7 2nd Gen & Kobo Touch	Wishing you luck. Be sure to post & let us know.

09-04-2012, 03:07 PM	#7
blackpuddingmunc Occasional grown up Posts: 16 Karma: 137820 Join Date: Sep 2012 Device: Kobo Touch	i am currently reading mybook with the reader plugged into laptop, but as soon as i unplug it, the bugger freezes again.

09-04-2012, 03:17 PM	#8
Wald07 Audiophile Posts: 452 Karma: 2470850 Join Date: Apr 2012 Location: Manitoba Device: Nexux7 2nd Gen & Kobo Touch	Bugger, indeed. Let it charge for a few hours, uninterrupted. Good Luck!

09-04-2012, 03:28 PM	#9
KTREADER Updating Posts: 27 Karma: 10 Join Date: Dec 2011 Location: Ontario Device: KT	Try this factory reset: 1- hold the power switch ON for 10-15 seconds to make sure the device is off 2- press and hold the home button 3- turn on the Kobo and it should boot into a factory reset worked for me

09-04-2012, 03:38 PM	#11
blackpuddingmunc Occasional grown up Posts: 16 Karma: 137820 Join Date: Sep 2012 Device: Kobo Touch	it would appear that the thing needs charging... oh you fool oh you old old fool thanks all, and sorry for wasting so many peoples time... (i hang my head in shame)

09-04-2012, 04:10 PM	#12
Wald07 Audiophile Posts: 452 Karma: 2470850 Join Date: Apr 2012 Location: Manitoba Device: Nexux7 2nd Gen & Kobo Touch	I would never say "I told you so". I don't have to. :P Happy for you. And relieved. And Here's some Karma for you, for your honesty.

09-04-2012, 08:45 PM	#15
Wald07 Audiophile Posts: 452 Karma: 2470850 Join Date: Apr 2012 Location: Manitoba Device: Nexux7 2nd Gen & Kobo Touch	Happened to me, twice! One with Kobo & another time with Kindle.

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