Personal Document Service via Whispernet in Canada

doodlydood · 01-22-2011, 10:19 PM

Hello all,

I am picking up a Kindle DX tomorrow to help in corporate work. I'm wondering, however, whether I will be able to make use of the personal document delivery service?

1) Does it work if registered to my Canadian address?
2) If I register to an american address will it work in Canada?

Thanks!

montalex · 01-23-2011, 12:10 PM

I haven't been able to use the Amazon personal document service in Canada. When I've tried, I received an email (not on my Kindle) stating that the service is not available in Canada. I'm pretty sure that it will work, with charges, if you register your Kindle to an American address, but if you use the service a few times from Canada, you'll soon get an inquiry from Amazon asking what your permanent address is. Maybe someone else has had success with this.

CRussel · 01-23-2011, 12:43 PM

Why bother? It's trivial to transfer documents to your Kindle via USB, either manually or with a program such as Calibre. Much simpler all-round to just transfer the documents yourself and avoid the issues with Amazon Whispernet outside the US.

HarryT · 01-23-2011, 12:52 PM

Quote:

Originally Posted by CRussel

Why bother? It's trivial to transfer documents to your Kindle via USB, either manually or with a program such as Calibre. Much simpler all-round to just transfer the documents yourself and avoid the issues with Amazon Whispernet outside the US.

One reason to bother would be if you wished to transfer work documents to read on the Kindle, but you were not permitted to connect USB devices to your PC. That's the case in many companies.

DMSmillie · 01-23-2011, 01:05 PM

Everything I've read on here and elsewhere indicates that "whispernet" works fine in Canada. For example, see the thread here at https://www.mobileread.com/forums/sho...d.php?t=108343 . The main problem that some might have is patchy 3G coverage in more rural areas, but if you can connect your Kindle to WiFi (either on your home network or in a library or cafe, perhaps) then you should have no problem downloading documents you've emailed to your Kindle.

Bear in mind that document delivery via 3G will be charged for, whereas delivery via WiFi is free - you can set the maximum delivery charge on the "Manage my Kindle" web page (if you set it to 0 and/or use the "@free.amazon.com" email address, Amazon won't deliver documents via 3G).

montalex · 01-23-2011, 05:18 PM

Of course Whispernet works fine in Canada. But your @free.kindle.com address will not. Here is the response I get when I try:

Greetings from Amazon.com,

Kindle Personal Document Service is not available in Canada. We look forward to making this service available in Canada in the future but aren’t announcing a timeline today.

Did you recently move to a new country? You can easily update your country for your Amazon account at http://www.amazon.com/manageyourkindle.
Please note that if you change your country, you will need to have the email to be resent to get your document(s).

Alternatively, you can also use our free Personal Document Service ("name"@free.kindle.com) for any document you want to transfer over USB, and you will not be charged.

You can learn more about transferring personal documents to your Kindle in our help pages:
http://www.amazon.com/kindlepersonaldocuments/

If you would like immediate assistance, please contact customer support at +1-206-266-0927 (International Customers).

Sincerely,
Amazon Kindle Support

bZkindle · 01-24-2011, 03:34 PM

Quote:

Originally Posted by montalex

Of course Whispernet works fine in Canada. But your @free.kindle.com address will not.
...snip...

HUH? I'm in Canada and it works fine for me.
perhaps you mean the @kindle.com address? (haven't tried it myself)
it states right in amazons email that the @free address DOES work.

Tiersten · 01-24-2011, 04:55 PM

The @free.kindle.com sends it via WiFi to K3s so it should be available anywhere you can get unrestricted WiFi internet access.

chamekke · 01-24-2011, 10:17 PM

I'm in Canada. I tried out the @free.kindle.com ("free Personal Document Service") on a PDF document as advertised. I received an e-mail to my primary e-mail address, with the converted document (AZW format) attached. Downloaded it to my computer, moved it to my Kindle via USB, and voila. Free and reasonably fast.

I won't do this often because, hey, Calibre ... but it does work.

montalex · 01-24-2011, 11:04 PM

bZkindle: How does it work for you? I was unclear when I wrote that it doesn't work, but read again what the message from Amazon says:

"Alternatively, you can also use our free Personal Document Service ("name"@free.kindle.com) for any document you want to transfer over USB, and you will not be charged."

What happens when I send a document to "name"@free.kindle.com, is that I receive an email to my regular address that I can download the converted document from my account on amazon.com.

DMSmillie · 01-25-2011, 08:12 AM

My apologies. First, I totally forgot that the Kindle DX and Kindle 2i don't have WiFi - just 3G. I then managed to track down a wireless coverage map on Amazon's website (the link to it is on the Kindle DX page at http://www.amazon.com/Kindle-DX-Wire.../dp/B002GYWHSQ) which shows that much of Canada isn't covered (although most or all of the major cities and urban areas in Canada do appear to be covered).

So... the Personal Document Service is available, but for some in Canada, it might only be workable if you're able to use your registered email address to download the converted document to a PC or Mac, and then transfer to your Kindle via USB.

montalex · 01-25-2011, 10:54 AM

I am in Montreal, have perfect 3G coverage, but documents sent to @free.kindle.com are still recovered from the Amazon website. Nothing to do with coverage in my case, just a matter of Amazon policy.

bZkindle · 01-25-2011, 03:43 PM

Quote:

Originally Posted by montalex

bZkindle: How does it work for you? I was unclear when I wrote that it doesn't work, but read again what the message from Amazon says:

"Alternatively, you can also use our free Personal Document Service ("name"@free.kindle.com) for any document you want to transfer over USB, and you will not be charged."

What happens when I send a document to "name"@free.kindle.com, is that I receive an email to my regular address that I can download the converted document from my account on amazon.com.

I think Tierstan answered the question: it IS delivered to your kindle free IF you have wi-fi, which you don't since you don't have a kindle 3.
(this is news to me though.. I'll have to try that. just got my k3 today!)
by 'working', I meant that the converted document is delivered to your email address.

bZkindle · 01-25-2011, 03:46 PM

Quote:

Originally Posted by DMSmillie

....snip....
which shows that much of Canada isn't covered (although most or all of the major cities and urban areas in Canada do appear to be covered).
...

that's only about 20 people then.

doodlydood · 01-25-2011, 03:48 PM

Hi all, thanks everyone for the response. I have both a K3 and DX. The K3 will receive emails to my @free.kindle.com address over wifi, converted, free of charge.

The Kindle DX does not have wifi and as montalex confirms, when I send to the @kindle.com address, I only get an email saying the service in unavailable in Canada. Sure, I could email it to @free.kindle to have it converted, but what's the point when we all have Calibre (donate, if you haven't already

.

It's a shame as I can browse the web (for free) with impunity on the DX anywhere. Problem would be solved if they just put wifi on the DX.

01-22-2011, 10:19 PM	#1
doodlydood Enthusiast Posts: 25 Karma: 182342 Join Date: Feb 2009 Location: Ottawa, Ontario Device: PRS-505, Kindle 3, iPad, Nook Touch, Kobo Touch	Personal Document Service via Whispernet in Canada Hello all, I am picking up a Kindle DX tomorrow to help in corporate work. I'm wondering, however, whether I will be able to make use of the personal document delivery service? 1) Does it work if registered to my Canadian address? 2) If I register to an american address will it work in Canada? Thanks! Last edited by doodlydood; 04-22-2020 at 01:50 PM.

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01-23-2011, 12:10 PM	#2
montalex Fanatic Posts: 556 Karma: 1283268 Join Date: Mar 2010 Device: KindleDX,Kindle 4, Kindle Keyboard 3G	I haven't been able to use the Amazon personal document service in Canada. When I've tried, I received an email (not on my Kindle) stating that the service is not available in Canada. I'm pretty sure that it will work, with charges, if you register your Kindle to an American address, but if you use the service a few times from Canada, you'll soon get an inquiry from Amazon asking what your permanent address is. Maybe someone else has had success with this.

01-23-2011, 12:43 PM	#3
CRussel (he/him/his) Posts: 12,157 Karma: 79742714 Join Date: Jul 2010 Location: Sunshine Coast, BC Device: Oasis (Gen3),Paperwhite (Gen10), Voyage, Paperwhite(orig), Fire HD 8	Why bother? It's trivial to transfer documents to your Kindle via USB, either manually or with a program such as Calibre. Much simpler all-round to just transfer the documents yourself and avoid the issues with Amazon Whispernet outside the US.

01-23-2011, 01:05 PM	#5
DMSmillie Enquiring Mind Posts: 562 Karma: 42350 Join Date: Aug 2010 Location: London, UK Device: Kindle 3 (WiFi)	Everything I've read on here and elsewhere indicates that "whispernet" works fine in Canada. For example, see the thread here at https://www.mobileread.com/forums/sho...d.php?t=108343 . The main problem that some might have is patchy 3G coverage in more rural areas, but if you can connect your Kindle to WiFi (either on your home network or in a library or cafe, perhaps) then you should have no problem downloading documents you've emailed to your Kindle. Bear in mind that document delivery via 3G will be charged for, whereas delivery via WiFi is free - you can set the maximum delivery charge on the "Manage my Kindle" web page (if you set it to 0 and/or use the "@free.amazon.com" email address, Amazon won't deliver documents via 3G).

01-23-2011, 05:18 PM	#6
montalex Fanatic Posts: 556 Karma: 1283268 Join Date: Mar 2010 Device: KindleDX,Kindle 4, Kindle Keyboard 3G	Of course Whispernet works fine in Canada. But your @free.kindle.com address will not. Here is the response I get when I try: Greetings from Amazon.com, Kindle Personal Document Service is not available in Canada. We look forward to making this service available in Canada in the future but aren’t announcing a timeline today. Did you recently move to a new country? You can easily update your country for your Amazon account at http://www.amazon.com/manageyourkindle. Please note that if you change your country, you will need to have the email to be resent to get your document(s). Alternatively, you can also use our free Personal Document Service ("name"@free.kindle.com) for any document you want to transfer over USB, and you will not be charged. You can learn more about transferring personal documents to your Kindle in our help pages: http://www.amazon.com/kindlepersonaldocuments/ If you would like immediate assistance, please contact customer support at +1-206-266-0927 (International Customers). Sincerely, Amazon Kindle Support

01-24-2011, 04:55 PM	#8
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	The @free.kindle.com sends it via WiFi to K3s so it should be available anywhere you can get unrestricted WiFi internet access.

01-24-2011, 10:17 PM	#9
chamekke Groupie Posts: 190 Karma: 13510 Join Date: Jan 2011 Location: Canada Device: Kindle 3 Wi-Fi	I'm in Canada. I tried out the @free.kindle.com ("free Personal Document Service") on a PDF document as advertised. I received an e-mail to my primary e-mail address, with the converted document (AZW format) attached. Downloaded it to my computer, moved it to my Kindle via USB, and voila. Free and reasonably fast. I won't do this often because, hey, Calibre ... but it does work.

01-24-2011, 11:04 PM	#10
montalex Fanatic Posts: 556 Karma: 1283268 Join Date: Mar 2010 Device: KindleDX,Kindle 4, Kindle Keyboard 3G	bZkindle: How does it work for you? I was unclear when I wrote that it doesn't work, but read again what the message from Amazon says: "Alternatively, you can also use our free Personal Document Service ("name"@free.kindle.com) for any document you want to transfer over USB, and you will not be charged." What happens when I send a document to "name"@free.kindle.com, is that I receive an email to my regular address that I can download the converted document from my account on amazon.com.

01-25-2011, 08:12 AM	#11
DMSmillie Enquiring Mind Posts: 562 Karma: 42350 Join Date: Aug 2010 Location: London, UK Device: Kindle 3 (WiFi)	My apologies. First, I totally forgot that the Kindle DX and Kindle 2i don't have WiFi - just 3G. I then managed to track down a wireless coverage map on Amazon's website (the link to it is on the Kindle DX page at http://www.amazon.com/Kindle-DX-Wire.../dp/B002GYWHSQ) which shows that much of Canada isn't covered (although most or all of the major cities and urban areas in Canada do appear to be covered). So... the Personal Document Service is available, but for some in Canada, it might only be workable if you're able to use your registered email address to download the converted document to a PC or Mac, and then transfer to your Kindle via USB.

01-25-2011, 10:54 AM	#12
montalex Fanatic Posts: 556 Karma: 1283268 Join Date: Mar 2010 Device: KindleDX,Kindle 4, Kindle Keyboard 3G	I am in Montreal, have perfect 3G coverage, but documents sent to @free.kindle.com are still recovered from the Amazon website. Nothing to do with coverage in my case, just a matter of Amazon policy.

01-25-2011, 03:48 PM	#15
doodlydood Enthusiast Posts: 25 Karma: 182342 Join Date: Feb 2009 Location: Ottawa, Ontario Device: PRS-505, Kindle 3, iPad, Nook Touch, Kobo Touch	Hi all, thanks everyone for the response. I have both a K3 and DX. The K3 will receive emails to my @free.kindle.com address over wifi, converted, free of charge. The Kindle DX does not have wifi and as montalex confirms, when I send to the @kindle.com address, I only get an email saying the service in unavailable in Canada. Sure, I could email it to @free.kindle to have it converted, but what's the point when we all have Calibre (donate, if you haven't already . It's a shame as I can browse the web (for free) with impunity on the DX anywhere. Problem would be solved if they just put wifi on the DX.

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