Sony Bookstore Hangs

acemccloudxx · 01-14-2008, 08:38 AM

I have been having this problem with Sony's Connect software - when I'm trying to browse and buy books (I still have 27 classic downloads remaining) the connection to the bookstore site frequently hangs. This is frequently seen when trying to navigate the categories, when trying to search and when downloading files.

I have Verizon FIOS which gives me a very fast and rock solid internet connection, so whatever the problem is, it's something that affects just this one program.

Any suggestions appreciated.

Ace

The Old Man · 01-14-2008, 09:01 AM

No suggestions, but for what it's worth I have found the same thing, especially when searching. I also have a fast (cable modem) connection.

Quote:

Originally Posted by acemccloudxx

I have been having this problem with Sony's Connect software - when I'm trying to browse and buy books (I still have 27 classic downloads remaining) the connection to the bookstore site frequently hangs. This is frequently seen when trying to navigate the categories, when trying to search and when downloading files.

I have Verizon FIOS which gives me a very fast and rock solid internet connection, so whatever the problem is, it's something that affects just this one program.

Any suggestions appreciated.

Ace

crusader666 · 01-14-2008, 09:06 AM

I also have Verizon FiOS connection, and have experienced the same types of problems with the Sony bookstore since November!

AnemicOak · 01-14-2008, 09:41 AM

No problems here, but I've only used the store a few times mainly just to browse (& get 5 of my 100 classics). I don't generally buy from them. When I do browse I do lots of searching & category hopping.

Using a Comcast connection on a Vista machine, running version 2.1 of the software.

UncleDuke · 01-14-2008, 10:02 AM

love the title although many would say it should read "sony bookstore gets hung"

vivaldirules · 01-14-2008, 10:28 AM

I find that it hangs frequently. I've assumed there's nothing to be done about it but wait or come back later.

RWood · 01-14-2008, 01:16 PM

I also use Verizon FiOS and have yet to have a problem with the Sony store.

acemccloudxx · 01-16-2008, 11:22 AM

I just got a reply from Sony that might actually be helpful. I will try it out tonight and post the results.

The Old Man · 01-16-2008, 04:54 PM

Quote:

Originally Posted by acemccloudxx

I just got a reply from Sony that might actually be helpful. I will try it out tonight and post the results.

Looking forward to the results.
I find that when searching it is VERY slow. Eventually turns up a result but you must be VERY patient.

What is interesting is that if you use your browser and go to the Connect site it will search for a book much quicker.

JSWolf · 01-16-2008, 05:10 PM

Quote:

Originally Posted by acemccloudxx

I just got a reply from Sony that might actually be helpful. I will try it out tonight and post the results.

So what did Sony have to say?

acemccloudxx · 01-16-2008, 05:29 PM

Below I have included the instructions that they sent me. Making this change means that, when it encounters a problem it no longer hangs but instead fails almost instantly. This is more convenient but certainly not great.

Quote:

In order to allow for better communication between your computer and the eBook Store by Sony, please make the following adjustments in your Internet Explorer browser software

Internet Explorer
tools - internet options - general tab - browsing history area, delete.
temporary internet files
cookies
history

tools - internet options - security tab - security level for this zone.
default level - set to lowest setting, (usually medium).

tools - internet options - privacy tab -
default - set to lowest - (accept all cookies)

You may also set up Internet Explorer to allow all communications from a certain web site. To do so, go to

tools - internet options - privacy tab - sites: you may type in a name of a web site here and tell IE to allow communication with that site.

The web addresses used by the Connect eBook store are:

ebooks.connect.com
sony.vo.llnwd.net
ebooks-imgs.connect.com
ebooks-downloads.connect.com
ebooks-mediasvr.connect.com

01-14-2008, 08:38 AM	#1
acemccloudxx Java Master Posts: 49 Karma: 169 Join Date: Jan 2008 Location: Maryland Device: PRS-505	Sony Bookstore Hangs I have been having this problem with Sony's Connect software - when I'm trying to browse and buy books (I still have 27 classic downloads remaining) the connection to the bookstore site frequently hangs. This is frequently seen when trying to navigate the categories, when trying to search and when downloading files. I have Verizon FIOS which gives me a very fast and rock solid internet connection, so whatever the problem is, it's something that affects just this one program. Any suggestions appreciated. Ace

01-14-2008, 09:41 AM	#4
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	No problems here, but I've only used the store a few times mainly just to browse (& get 5 of my 100 classics). I don't generally buy from them. When I do browse I do lots of searching & category hopping. Using a Comcast connection on a Vista machine, running version 2.1 of the software. Last edited by AnemicOak; 01-14-2008 at 11:25 AM.

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01-14-2008, 09:06 AM	#3
crusader666 Enthusiast Posts: 29 Karma: 11 Join Date: Nov 2007 Location: Palm Springs, CA Device: Sony PRS-505; EB-1150	I also have Verizon FiOS connection, and have experienced the same types of problems with the Sony bookstore since November!

01-14-2008, 10:02 AM	#5
UncleDuke books & doughnuts Posts: 882 Karma: 37857 Join Date: Jan 2007 Location: usa Device: sony reader, kindle2	love the title although many would say it should read "sony bookstore gets hung"

01-14-2008, 10:28 AM	#6
vivaldirules When's Doughnut Day? Posts: 10,059 Karma: 13675475 Join Date: Jul 2007 Location: Houston, TX, US Device: Sony PRS-505, iPad	I find that it hangs frequently. I've assumed there's nothing to be done about it but wait or come back later.

01-14-2008, 01:16 PM	#7
RWood Technogeezer Posts: 7,233 Karma: 1601464 Join Date: Nov 2006 Location: Virginia, USA Device: Sony PRS-500	I also use Verizon FiOS and have yet to have a problem with the Sony store.

01-16-2008, 11:22 AM	#8
acemccloudxx Java Master Posts: 49 Karma: 169 Join Date: Jan 2008 Location: Maryland Device: PRS-505	I just got a reply from Sony that might actually be helpful. I will try it out tonight and post the results.

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