OnyxBoox.com

MikeOnyx · 05-12-2010, 05:36 AM

Hello Everyone,

I know there have been some issues with OnyxBoox.com in the past month since April. I want to go ahead and apologize to anyone affected by this matter. We have had supply shortages, software updates that wrecked the entire shipping system, some sending to wrong addresses, and email issues where many emails were deleted before receiving or returning a "permanently failed" response. As of last week, all orders have been sent out. If you have any questions, please send it to sales@onyxboox.com.

--Mike Hu
Onyx International

mundey · 06-30-2012, 08:49 AM

Mike,

I have been really pissed by your unresponsive manners in terms of providing services. we ordered M92 on 19 June 2012, expecting it to reach Dubai in few days but you guys have never responded to our mails asking for shipment details. Despite calling you guys again and again there was no answer from your end and every time it's going to voice mail.

It's been 30 June, still no reply from you guys.

Important to mention that $380 are already out of my credit card and so I'm struck, cannot cancel my order and try from some other place.

Update: I received M92 after a month on July 17th. Mike was away so could not respond in time.

Belfaborac · 06-30-2012, 10:25 AM

That's awfully damning considering June 19 was only 11 days ago, isn't it? If I applied the same excessively stringent rule to every shop I've ordered stuff from through the years, I think close to half would end up blacklisted.

Zetmolm · 06-30-2012, 10:56 AM

Paying $380 and then not getting any response whatsoever by phone or mail? I can understand why the OP is pissed!

zaizai · 11-04-2012, 02:08 PM

To Onyxboox USA,

I ordered M92 black on Oct 17th, and I didn't receive it yet. I called and emailed, but no one answered me. I really want you guys return my money back.

Apache · 11-04-2012, 05:52 PM

If you paid with a credit card contact your CC Company. They will investigate and if they find in your favor you will get your money back.
Apache

zaizai · 11-04-2012, 10:26 PM

Thank you. But I paid by a debit card. Do what should I do?

Jmirko · 11-05-2012, 04:11 AM

Quote:

Originally Posted by zaizai

Thank you. But I paid by a debit card. Do what should I do?

Doesn't make a difference, same rules should apply. Just contact your bank in that case.

zaizai · 11-05-2012, 11:13 PM

Thanks you.

benji2b · 11-18-2012, 08:04 AM

Hi again,

Did anybody reveice news from onyxboox.com ?? I ordered on the 1st october and I'm still waiting for my M92....

If you are in the same situation, please tell me !

dpg · 11-18-2012, 12:56 PM

You might want to contact your credit card for a refund. If you wait too long, you will not be able to make a claim.

05-12-2010, 05:36 AM	#1
MikeOnyx OnyxBoox Sales Posts: 140 Karma: 552380 Join Date: Dec 2009 Location: Atlanta, GA Device: Onyx Boox	OnyxBoox.com Hello Everyone, I know there have been some issues with OnyxBoox.com in the past month since April. I want to go ahead and apologize to anyone affected by this matter. We have had supply shortages, software updates that wrecked the entire shipping system, some sending to wrong addresses, and email issues where many emails were deleted before receiving or returning a "permanently failed" response. As of last week, all orders have been sent out. If you have any questions, please send it to sales@onyxboox.com. --Mike Hu Onyx International

06-30-2012, 08:49 AM	#2
mundey Junior Member Posts: 6 Karma: 10 Join Date: Jun 2012 Device: Onyx Boox M92	Mike, I have been really pissed by your unresponsive manners in terms of providing services. we ordered M92 on 19 June 2012, expecting it to reach Dubai in few days but you guys have never responded to our mails asking for shipment details. Despite calling you guys again and again there was no answer from your end and every time it's going to voice mail. It's been 30 June, still no reply from you guys. Important to mention that $380 are already out of my credit card and so I'm struck, cannot cancel my order and try from some other place. Update: I received M92 after a month on July 17th. Mike was away so could not respond in time. Last edited by mundey; 07-17-2012 at 05:15 AM.

11-04-2012, 02:08 PM	#5
zaizai Junior Member Posts: 5 Karma: 10 Join Date: Nov 2012 Device: Kindle keyboard	Oredered M92 black on Oct 17th, didn't receive it yet To Onyxboox USA, I ordered M92 black on Oct 17th, and I didn't receive it yet. I called and emailed, but no one answered me. I really want you guys return my money back.

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06-30-2012, 10:25 AM	#3
Belfaborac Wizard Posts: 1,498 Karma: 5199835 Join Date: May 2010 Location: Norway Device: Sony PRS-505, PRS-950	That's awfully damning considering June 19 was only 11 days ago, isn't it? If I applied the same excessively stringent rule to every shop I've ordered stuff from through the years, I think close to half would end up blacklisted.

06-30-2012, 10:56 AM	#4
Zetmolm Guru Posts: 612 Karma: 2031728 Join Date: Jan 2010 Device: PocketBook Touch (622), PocketBook Touch Lux 2, Pocketbook Touch HD 3	Paying $380 and then not getting any response whatsoever by phone or mail? I can understand why the OP is pissed!

11-04-2012, 05:52 PM	#6
Apache Readaholic Posts: 5,132 Karma: 89858112 Join Date: Sep 2011 Location: South Georgia Device: Surface Pro 6 / Galaxy Tab A 8"	If you paid with a credit card contact your CC Company. They will investigate and if they find in your favor you will get your money back. Apache

11-04-2012, 10:26 PM	#7
zaizai Junior Member Posts: 5 Karma: 10 Join Date: Nov 2012 Device: Kindle keyboard	Thank you. But I paid by a debit card. Do what should I do?

11-05-2012, 11:13 PM	#9
zaizai Junior Member Posts: 5 Karma: 10 Join Date: Nov 2012 Device: Kindle keyboard	Thanks you.

11-18-2012, 08:04 AM	#10
benji2b Junior Member Posts: 6 Karma: 10 Join Date: Oct 2012 Device: none	Hi again, Did anybody reveice news from onyxboox.com ?? I ordered on the 1st october and I'm still waiting for my M92.... If you are in the same situation, please tell me !

11-18-2012, 12:56 PM	#11
dpg Junior Member Posts: 2 Karma: 10 Join Date: Nov 2012 Device: none	You might want to contact your credit card for a refund. If you wait too long, you will not be able to make a claim.