HD Silk Browser not openeing new tab

aceflor · 10-15-2015, 02:51 AM

Fire HD6: The + sign on the top left is unresponsive in my Silk Browser. I am on 5.0.1, and until yesterday Silk worked. Now it does open a page in a new tab if I click on a ink and answer "open in new tab" but it won't open a new empty tab if I want it to.

I rebooted the device (30s on/off button pressed, than start it new), emptied the Silk Browser cache, force closed it and so on. Nothing changes.

Has anyone had that too, and how did you solved it ?

aceflor · 10-15-2015, 09:45 AM

FYI: I ended up having to do a Factory Reset. Everything working fine again now.

Josieb1 · 10-15-2015, 10:39 AM

I'm glad it's all sorted now

aceflor · 10-15-2015, 11:02 AM

Quote:

Originally Posted by Josieb1

I'm glad it's all sorted now

Thanks Josie. But what a pain really...!

tomsem · 10-15-2015, 12:48 PM

For various reasons, I've restored to factory defaults twice in the last couple of months. If you have 'backup to cloud' option enabled, it is really not a bit deal. But I'm surprised that it appeared to be necessary in this case. I would have thought restart would have been sufficient. Or even just going to Settings->Applications->Silk->advanced->Reset all Silk Settings.

aceflor · 10-15-2015, 02:07 PM

Quote:

Originally Posted by tomsem

For various reasons, I've restored to factory defaults twice in the last couple of months. If you have 'backup to cloud' option enabled, it is really not a bit deal. But I'm surprised that it appeared to be necessary in this case. I would have thought restart would have been sufficient. Or even just going to Settings->Applications->Silk->advanced->Reset all Silk Settings.

I thought so too, but no, nothing was possible. It restored part of what I had, but I also sideload apps and have Google play installed on it so that was the annoying part, having to manually re-install those. Plus my library stuff (overdrive, onleihe, hoopla, zinio) : when the apps were restored, the books or digital stuff were not. But all is good now !

tomsem · 10-15-2015, 09:00 PM

Hmm, I guess I'm not in any hurry to get the update to 5.0.1 for my Fire HD6, after all.

aceflor · 10-16-2015, 12:11 AM

Yes, I think it is wise to wait. I have had different apps crash on me too, and I am sure it is due to 5.0.1.

10-15-2015, 02:51 AM	#1
aceflor Wizard Posts: 3,470 Karma: 48036360 Join Date: Aug 2009 Location: where the sun lives, or so they say Device: Pocketbook Era, Pocketbook Inkpad 4, Kobo Libra 2, Kindle Scribe	Silk Browser not openeing new tab Fire HD6: The + sign on the top left is unresponsive in my Silk Browser. I am on 5.0.1, and until yesterday Silk worked. Now it does open a page in a new tab if I click on a ink and answer "open in new tab" but it won't open a new empty tab if I want it to. I rebooted the device (30s on/off button pressed, than start it new), emptied the Silk Browser cache, force closed it and so on. Nothing changes. Has anyone had that too, and how did you solved it ?

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10-15-2015, 09:45 AM	#2
aceflor Wizard Posts: 3,470 Karma: 48036360 Join Date: Aug 2009 Location: where the sun lives, or so they say Device: Pocketbook Era, Pocketbook Inkpad 4, Kobo Libra 2, Kindle Scribe	FYI: I ended up having to do a Factory Reset. Everything working fine again now.

10-15-2015, 10:39 AM	#3
Josieb1 Grand Sorcerer Posts: 5,019 Karma: 18018738 Join Date: Nov 2009 Location: UK Device: Kobo Forma, Libra2, Clara 2e, Kindle Scribe, PW SE & Kindle 2022	I'm glad it's all sorted now

10-15-2015, 12:48 PM	#5
tomsem Grand Sorcerer Posts: 6,483 Karma: 26425959 Join Date: Apr 2009 Location: USA Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3	For various reasons, I've restored to factory defaults twice in the last couple of months. If you have 'backup to cloud' option enabled, it is really not a bit deal. But I'm surprised that it appeared to be necessary in this case. I would have thought restart would have been sufficient. Or even just going to Settings->Applications->Silk->advanced->Reset all Silk Settings.

10-15-2015, 09:00 PM	#7
tomsem Grand Sorcerer Posts: 6,483 Karma: 26425959 Join Date: Apr 2009 Location: USA Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3	Hmm, I guess I'm not in any hurry to get the update to 5.0.1 for my Fire HD6, after all.

10-16-2015, 12:11 AM	#8
aceflor Wizard Posts: 3,470 Karma: 48036360 Join Date: Aug 2009 Location: where the sun lives, or so they say Device: Pocketbook Era, Pocketbook Inkpad 4, Kobo Libra 2, Kindle Scribe	Yes, I think it is wise to wait. I have had different apps crash on me too, and I am sure it is due to 5.0.1.

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