Nook HD+ not charging

bfollowell · 05-02-2013, 07:12 AM

Has anyone had any problems with their Nook HD+ not charging? I last successfully charged mine back over the weekend. It was getting low last night so I plugged it in when I went to bed. When I woke up this morning it was still showing 5% and not charging.

I plugged my Nook Tablet cable into my HD+ transformer and it charges so I know the transformer is good. That narrows the problem down to either the cable or the HD+ itself. The HD+ no longer shows up when I plug it into my computer but that could still be either the HD+ or the connector, though I'd probably lean more towards the cable since my HD+ is acting fine except for not charging.

In the past, whenever the HD+ was really low and I plugged it in to charge, the little LED next to the connector would come on and glow amber, then turn green later, as it charged up to a decent level. Now when I plug it in, the little LED comes on and glows green from the start but no charging is going on.

Any ideas?

Any information on how well warranty/repairs/replacements are handled? I'm assuming that, if it's the cable, they probably won't cover that after four months and I'll just have to purchase another one.

Thanks.

- Byron Followell

bfollowell · 05-02-2013, 10:19 AM

I got it charging again. I inspected the connector closely and noticed some white gunk dried in it, probably from packing it back and forth to work in my lunch bag. I found some contact cleaner and cleaned the connector out really well and did the same for the port on my HD+ and now all is right with the world again.

Maybe I'll start keeping it in a little zip-lock baggie from now on.

- Byron

Apache · 05-02-2013, 10:21 AM

Glad to see you fixed it. I was going to suggest it was the cable since you could still charge it using the tablet cable.
Apache

bfollowell · 05-02-2013, 11:28 AM

Quote:

Originally Posted by Apache

Glad to see you fixed it. I was going to suggest it was the cable since you could still charge it using the tablet cable.
Apache

Well, I couldn't charge with the Tablet cable because they're different cables. What I'd been able to do was charge the Tablet using my HD+ transformer and the Tablet cable.

Basically I'd ruled out the HD+ transformer as the issue but couldn't narrow down any further than the HD+ or the cable. The cable was the most likely suspect though.

- Byron

Apache · 05-02-2013, 09:37 PM

Are you able to take it to a Barnes and Noble and exchange it? I have found that they will give a new cable even when the Nook is out of warranty.
Apache

05-02-2013, 07:12 AM	#1
bfollowell Fanatic Posts: 541 Karma: 1152752 Join Date: Aug 2010 Location: Evansville, IN, USA Device: Samsung Galaxy Tab 4 Nook & Samsung Galaxy Tab S 10.5	Nook HD+ not charging Has anyone had any problems with their Nook HD+ not charging? I last successfully charged mine back over the weekend. It was getting low last night so I plugged it in when I went to bed. When I woke up this morning it was still showing 5% and not charging. I plugged my Nook Tablet cable into my HD+ transformer and it charges so I know the transformer is good. That narrows the problem down to either the cable or the HD+ itself. The HD+ no longer shows up when I plug it into my computer but that could still be either the HD+ or the connector, though I'd probably lean more towards the cable since my HD+ is acting fine except for not charging. In the past, whenever the HD+ was really low and I plugged it in to charge, the little LED next to the connector would come on and glow amber, then turn green later, as it charged up to a decent level. Now when I plug it in, the little LED comes on and glows green from the start but no charging is going on. Any ideas? Any information on how well warranty/repairs/replacements are handled? I'm assuming that, if it's the cable, they probably won't cover that after four months and I'll just have to purchase another one. Thanks. - Byron Followell

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05-02-2013, 10:19 AM	#2
bfollowell Fanatic Posts: 541 Karma: 1152752 Join Date: Aug 2010 Location: Evansville, IN, USA Device: Samsung Galaxy Tab 4 Nook & Samsung Galaxy Tab S 10.5	I got it charging again. I inspected the connector closely and noticed some white gunk dried in it, probably from packing it back and forth to work in my lunch bag. I found some contact cleaner and cleaned the connector out really well and did the same for the port on my HD+ and now all is right with the world again. Maybe I'll start keeping it in a little zip-lock baggie from now on. - Byron

05-02-2013, 10:21 AM	#3
Apache Readaholic Posts: 5,132 Karma: 89858112 Join Date: Sep 2011 Location: South Georgia Device: Surface Pro 6 / Galaxy Tab A 8"	Glad to see you fixed it. I was going to suggest it was the cable since you could still charge it using the tablet cable. Apache

05-02-2013, 09:37 PM	#5
Apache Readaholic Posts: 5,132 Karma: 89858112 Join Date: Sep 2011 Location: South Georgia Device: Surface Pro 6 / Galaxy Tab A 8"	Are you able to take it to a Barnes and Noble and exchange it? I have found that they will give a new cable even when the Nook is out of warranty. Apache