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11-01-2010, 06:36 PM | #16 | |
I'm Super Kindle-icious
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TeleRead did a piece on this same story a couple of days ago. A poster used the comments section to shed more light on the situation. The bottom line is to back up your content but also that this is not a widespread issue.
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11-01-2010, 08:25 PM | #17 |
Professional Contrarian
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11-02-2010, 05:31 AM | #18 |
Information Acquirer
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Note to self: Never buy a Nook, never use B&N.
First things first; yes, backup is mandatory - I know that and do that! Anyway, the person did not back up his files (his fault), got an update/auto-reset of his device without warning, and when complaining to B&N, he was told he was stupid by CS, since he had not backed up. Well - my parents, well up in the 60'ies does not know how to back up and/or update their devices. I do it for them, and see to that nothing is lost in the process. Does that make my parents stupid? No, I didn't think so. Not everybody knows/remembers to back up unless told/informed/warned. So, if this one-side of the story is correct, then I 100% agree with the unfortunate customer; B&N are the screw-ups here. If they knew (as they apparently did) that a certain percentage of their devices was defective, they should are obliged to replace the device *and* inform about a mandatory backup. And lastly, a (humorous) sidenote/saying translated from Norwegian: Brave men don't do backup! Noone weeps as much as brave men. |
11-02-2010, 10:29 AM | #19 |
Kindlephilia
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I'm OC (obsessive compulsive) when it comes to backups and this comes from hard experience. My current backup scheme includes:
1. Nightly backups to a server sitting by my desk. (Running Windows Home Server which makes it extremely easy to restore a backup. During the summer my husband's PC lost his hard drive. I was able to install a new hard drive and effortlessly restore everything from his old PC in less than 4 hours. I didn't have to reinstall the OS just pop in my WHS restore disk and let it run.) My server backs up 6 PCs every night and so far there hasn't been any problems. 2. Backup my server to the cloud. Always have an offsite backup in case catastrophe strikes and your local backup is destroyed. My portable devices are backed up once a week to my PC which is backed up to my server and then to the cloud. I do keep local DVD backups of critical data in a fireproof safe. Naw, I'm not paranoid much. |
11-02-2010, 10:53 AM | #20 |
My True Self
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But what good is all that if you die? Have you tought them to do all that?
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11-02-2010, 11:27 AM | #21 |
Kindle Convert
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This is a non-story with a misleading link. The user had defective HW and/or SW that caused him to lose data. That is everywhere there are computers.
There is no B&N deleting your ebooks story here (unlike Amazon). This is a simple crash and the user recovered his books. No lose. |
11-02-2010, 12:56 PM | #22 | ||
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With all due respect, that is a tad ridiculous. This episode should not, in any way shape or form, discourage anyone from considering the Nook.
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The guy was most likely very upset at what happened, and less than civil on the phone. Without recorded evidence, a customer who is ticked off at something like this simply is not going to offer a credible version of events. Quote:
The Nook is not a content creation device, and B&N stores purchased content on their servers. I can't imagine this guy kept one, and only one, copy of anything vital on his Nook; if he did, that's his own damned fault. In turn there isn't much reason for B&N to do a full recall because an unknown number of units wipe with an update. They should take reasonable steps to minimize such occurrences, but other than what you purchased from B&N, they are not responsible for data that you put on a Nook and fail to back up. |
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11-02-2010, 02:04 PM | #23 |
Information Acquirer
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@Kali Yuga:
You are doing most of the thread breakdown of mine fairly out of coherence here. I stated; *if* the one-sided story was/is correct, *then*... We do not know the B&N side, since they have not commented. Should we here state "the silent, consents" or the opposite? If we go for the first option, then the customer is right, and have my support. Maybe I'm just too used to the very strong user rights in Norway, where I actually got refund for recovery of documents on a crashed hard drive.. (in addition to the new HDD I received) |
11-02-2010, 02:10 PM | #24 |
Kindle Convert
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There was no aka Zero lost data. The original article even though slanted to the "sensational" was very specific about that. The customer lost no data.
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11-02-2010, 02:12 PM | #25 |
Wizard
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In your case Bikedr since nook isn't really meant to be a non-US, International device - I don't think Norway's Consumer Protection laws will help all that much.
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11-02-2010, 02:23 PM | #26 | ||
My True Self
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I'm not sure that I understand your problem. I clearly identified that it was not, particularly, a nook problem. If you didn't read the first post perhaps this will make it clearer to you. Quote:
The link itself is patently by an airhead. I'll sometimes post an article and point out how stupid it is. Sometimes I'll post an article and let others point out how stupid it is. Sometimes I should use very simple language and not assume to much. |
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11-02-2010, 02:40 PM | #27 |
monkey on the fringe
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11-02-2010, 03:05 PM | #28 |
My True Self
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Done. And if I'm not on time please start without me.
Actually, when I first tried the nook I did say that it wasn't very good. After an update or two, though, I changed my opinion. The last time I mentioned the nook I pumped up B&N for fixing their problems instead of just making a newer version and letting the original purchasers with a bad product. |
11-02-2010, 03:15 PM | #29 |
Wizard
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I too have a lot of personal documents on my ereader. If I thought Amazon was making copies of them, I would have a fit!!! The only way to be safe is immediate, automatic backups, including the cloud (I just have that for Calibre, on 3 computers and the cloud, Quicken is just a thumb drive.) Everything else is just gravy.
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11-02-2010, 03:41 PM | #30 | |
Information Acquirer
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Quote:
As you correctly state; the Nook is not (easily) sold outside US (and I don't live in the US). So, for that part; problem solved, or even non-existing. For the "yes" part. Any company selling to Norway, in a commercially and tax/vat-able way, actually have to comply with the Norwegian buyer/seller laws and regulations. Those, amongst quite a few other regulations, clearly states that a "regret form" has to follow the merchandise (if bought via internet) and that gives the customer a no-need-to-explain full return right at sellers cost within 14 days. If that form *is not* sent/provided, the return right is 3 months. As I mentioned, I got a new HDD including compensation for document recovery. The disk was close to 2 years old, but still well within the "return if factory failure" d.t the MTBF of 50.000 hours, thus giving the right to return/replace the disk for a full 5 years. And that wasn't even an internet purchase. So, what does this mean? I have a Kindle 3. What is the life expectancy of this one? Amazon states a one-year limited warranty. If the Kindle is supposed to last "significantly longer than" 2 years, then I should be able to get a new cost free if it fails before two years. If it's supposed to last for 5 years or more, then the factory-failure-return should guarantee me a new one within 5 years of purchase. I bought the Kindle off of a US site you say? Yes, but Amazon charged me the Norwegian VAT which they will pay the Norwegian government. Thus, they are registered in the Norwegian VAT register, and so also underlain Norwegian regulations. |
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