04-23-2010, 04:09 PM | #61 |
Fanatic
Posts: 589
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Join Date: Oct 2009
Location: New York
Device: PocketBooks and Onyxes and anything E-Ink...
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Guns4Hire, thanks!
Btw, the saga is not through yet... by our mistake the other (not new, but refurbished) device has been sent to Ragrang a week ago, which he noticed, quite fairly) We apologized and have shipped a brand new device to him today. I hope everything will be fine with this one))) |
10-24-2010, 11:47 PM | #62 |
Junior Member
Posts: 7
Karma: 10
Join Date: Oct 2010
Device: PocketBook 301+
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PocketBook WebSite declared : "PocketBook 301+ Black E-Reader is a highly reliable device with 6” screen and build-in mp3 player..".
I had PocketBook 301+ and it is not true. Just the opposite. Device is not reliable, warranty not comprehensive and repair is costly. I've treated this device carefully, but could not avoid internal screen crack. Warranty does not cover the screen problems and replacement of the screen costs $125 in the time when Amazon Kindle price is $139. |
10-25-2010, 05:46 AM | #63 |
Junior Member
Posts: 5
Karma: 10
Join Date: Oct 2010
Location: Italia
Device: waiting for my first (PB 902)
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So buy a ##### kindle and have fun with Amazon's policies.
No warranty in this world covers broken screens. Period. (gee, I ranted in my first post. Sorry. Well, hello!) |
10-25-2010, 06:02 AM | #64 |
book creator
Posts: 9,635
Karma: 3856660
Join Date: Oct 2008
Location: Luxembourg
Device: PB360°
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Hi Spirit. Welcome. We are used to people complaining about the broken screen and no warranty. I only can say that I a really sorry about this, but really: nobody covers broken screens (but I think there's an insurance for these special cases)
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10-25-2010, 10:01 AM | #65 |
Junior Member
Posts: 7
Karma: 10
Join Date: Oct 2010
Device: PocketBook 301+
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Warranty is not the problem, if reader is really reliable. I've liked this device and recommended it to my friends. Four of them bought PocketBook 301+ too. Two devices got broken screens during several months. I've used my device for 10 months. PocketBook says that reader is very reliable saying nothing about very fragile screen. It is just the trap for customers.
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10-25-2010, 10:41 AM | #66 | |
book creator
Posts: 9,635
Karma: 3856660
Join Date: Oct 2008
Location: Luxembourg
Device: PB360°
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Quote:
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10-25-2010, 10:51 AM | #67 | |
Fanatic
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Join Date: Oct 2009
Location: New York
Device: PocketBooks and Onyxes and anything E-Ink...
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Quote:
I always tell my customers to be very careful with readers not to break screens... |
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10-25-2010, 11:32 AM | #68 | |
Junior Member
Posts: 7
Karma: 10
Join Date: Oct 2010
Device: PocketBook 301+
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Quote:
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10-25-2010, 04:01 PM | #69 | |
Junior Member
Posts: 7
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Join Date: Jul 2010
Location: Upper Silesia
Device: Palm IIIxe, HTC wizard
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Quote:
http://www.youtube.com/watch?v=jeVyOKq-KXU |
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03-18-2011, 07:24 PM | #70 |
Junior Member
Posts: 7
Karma: 10
Join Date: Oct 2010
Device: PocketBook 301+
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I've made mistake about one year ago. I've recommended PocketBook to my friends. Three of them purchased this device. Two of them got broken screens after half year. Third PocketBook finished with broken screen today.
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05-03-2011, 04:39 PM | #71 |
Groupie
Posts: 156
Karma: 99
Join Date: Jul 2007
Device: DR1kS/Cy3
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Good to hear it all turned out fine for RangRang.
The real problem with all these things is an absolute absence of trust between the Customer and Firms in general. And the reason that distrust exists is simply because the majority of Firms are EXACTLY like RangRang described. That said... maybe RangRang has a pet cat and she sat on the device and RangRang never noticed. I wouldn't be suprised that most of the cases where people find their eReader suddenly unresponsive with a broken screen are indeed caused by Pets simply sitting down on these devices. They tend to be slightly warm when put aside right after use. Just the type of things cats love to sit on. |
05-04-2011, 01:54 PM | #72 | |
Connoisseur
Posts: 90
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Join Date: Oct 2007
Location: Ottawa
Device: PocketBook Pro 902, EB-1150, PRS505, PRS700, Jetbook, Hanlin V3, Kobo
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Re: Don't buy pocketbook reader - What?!?!?!
Quote:
No other ereader manufacturer offers a "broken screen" replacement warranty, why would you expect it of Pocketbook? Given their record for providing firmware updates and encouraging us to suggest improvements, I'd say they're far, far better than any of their competitors! The Sony PRS505 and the PRS700 I had didn't get updated once in the three years I owned them, but we've already had three firmware upgrades for the Pocketbook. From what I read on these posts, seems to me that most people just want something for nothing, and have nothing better to do than complain without justification. Sure, I'd like to see all the improvements we've requested in the next release, and I'd like that release to happen tomorrow, but be realistic. I've been involved in the firmware testing environment in the past, and it takes a long time to test each feature after each change to make sure nothing "broke" in the old functionality. Stop griping and start encouraging instead. The old saying goes "you can can attract more flies with Honey than you can with vinegar", compliments and neutral comments will gain more than constant bitching and harping about the same thing over and over again. Give it a rest, folks! |
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05-04-2011, 02:04 PM | #73 | |
Harmless idiot
Posts: 3,411
Karma: 2154829
Join Date: Nov 2010
Location: Zuhause
Device: PB622, Nexus7, Sony PRS 350, Tolino und nur noch wenig toter Baum:(
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Quote:
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05-04-2011, 02:23 PM | #74 |
Addict
Posts: 285
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Join Date: Dec 2010
Location: Puerto Rico
Device: Pocketbook 902 Ver 2.1.3, Virgin Nook STR & Rooted Nook Color CM7
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05-06-2011, 11:35 AM | #75 | |
Connoisseur
Posts: 70
Karma: 10
Join Date: Apr 2010
Device: none
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Quote:
If they sell it in EU they cover broken screens. It is the law. If it breaks in 6 months seller has to prove that break was caused by user or they have to replace it. Saying "screens only broke if mishandled" is not a proof and I am quite sure it is a lie. Even then they would need to prove it was mishandled by customer and not manufacturer, retailer, delivery etc. If they refuse to cover it contact your country's customer protection agency. They will tell what to do. http://eur-lex.europa.eu/smartapi/cg...model=guichett |
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Tags |
customer support, warranty |
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