Pixmania.co.uk selling Cybook

petermillard · 06-23-2008, 03:26 PM

Cybook Gen3 now being sold by Pixmania in the UK - here
Should increase the profile of reader-devices a bit...

Cheers, Pete.

zelda_pinwheel · 06-23-2008, 03:37 PM

french pixmania.com as well, seen on the bookeen blog.

they say it should soon be available in all 26 countries where pixmania sells.

i think this is good news for public awareness of ebooks, and lower prices, and more selection... (tip...tip... tip....)

https://www.mobileread.com/forums/showthread.php?t=25352

DDHarriman · 06-23-2008, 05:55 PM

And it’s on the mp3 readers section (AUDIO > MP3 players > Multimedia players)!!!

They really know what they are selling, do they not?

Mind you I have had a great experience buying from Pixmania!

worxland · 06-24-2008, 08:41 AM

Quote:

Originally Posted by zelda_pinwheel

french pixmania.com as well, seen on the bookeen blog.

they say it should soon be available in all 26 countries where pixmania sells.

i think this is good news for public awareness of ebooks, and lower prices, and more selection... (tip...tip... tip....)

https://www.mobileread.com/forums/showthread.php?t=25352

Of course they do NOT sell it in Hungary. F*** em

zelda_pinwheel · 06-24-2008, 08:57 AM

Quote:

Originally Posted by worxland

Of course they do NOT sell it in Hungary. F*** em

in the Bookeen blog post, they said that they would be expanding to sell Cybooks in all countries where pixmania sells ; since they have a hungarian site, i think they will sell in hungary soon as well.

worxland · 06-24-2008, 10:17 AM

Quote:

Originally Posted by zelda_pinwheel

in the Bookeen blog post, they said that they would be expanding to sell Cybooks in all countries where pixmania sells ; since they have a hungarian site, i think they will sell in hungary soon as well.

In the meantime I checked they do not sell it in Spain, Italy and Germany either. So we'll wait.

zelda_pinwheel · 06-24-2008, 04:35 PM

Bookeen blog entry makes me think it's quite recent, and they are in the process of expanding to the other countries. should come soon though, it's all the same pixmania.

helten · 06-24-2008, 05:00 PM

Pfffft - just found it on the Danish Pixmania site for 2700,- Danish Kroner. That corresponds to 563$ - an additional 200$+ compared to the 350$ on the Booken site. Stuff is just too expensive here

zelda_pinwheel · 06-24-2008, 05:06 PM

Quote:

Originally Posted by helten

Pfffft - just found it on the Danish Pixmania site for 2700,- Danish Kroner. That corresponds to 563$ - an additional 200$+ compared to the 350$ on the Booken site. Stuff is just too expensive here

ouch.

jinibiza · 08-03-2008, 12:06 PM

I have had a horrendous experience buying a Cybook through Pixmania. I had a broken screen and returned it to Pixmania within 3 days of receipt for a refund. (They promise a refund for any product returned within 15 days for any reason)

After 2 weeks they said they had not received it.
I checked and they had signed for receipt through Special Delivery.
Next day they said they'd lost it.
The day after that, they sent me a form for me to claim to I had not received it!
I responded that this was the wrong form.
Two days later they told me it had been repaired and they had sent it back.
A week later, they told me it would be sent back un-repaired because I had not returned the accessories.
I informed them I certainly HAD returned the accessories.
A week later, I haven't heard anything.
It is now 6 weeks since I paid for the Cybook, and I have nothing.
It is almost impossible to contact them - the only way is to use web forms on specific subjects, (Max 750 charachters - not enough to explain anything complicated) and once you have used that subject for a particular order number, you cannot use that web form again!
They never give you an email address to contact them, despite writing on every email "For all your questions or remarks, please do not hesitate to contact us."
I am now investigating how to take legal action against them, but they are a French company, so it will be expensive. I will do it anyway, because of the principle.
I have dealt with Pixmania many times, and they are generally not bad - good prices, reasonable delivery times etc. BUT, if something goes wrong - God help you!

I have NEVER experienced a company with poorer service than Pixmania. Be warned.

igorsk · 08-03-2008, 06:00 PM

Wow, this is quite terrible. I wish you luck in your proceedings.

tribble · 08-04-2008, 07:49 AM

Yes, good luck. Its always bad, when something like this happens, especially to oneself.

HappyMartin · 08-04-2008, 07:53 AM

Happened to me with Irex. Iliad disappeared never to be seen by me again. I was as mad as hell but it didn't help.

tribble · 08-04-2008, 12:08 PM

Quote:

Originally Posted by HappyMartin

Happened to me with Irex. Iliad disappeared never to be seen by me again. I was as mad as hell but it didn't help.

Hey Martin! I dont know why, but i thought that was settled. It makes me sad, to see that i spent quite a bit of time looking into that and in the end you didnt get your device back. Why didnt you say something to me?

jinibiza · 08-24-2008, 05:35 AM

Having heard nothing more for a week or so, I contacted Pixmania by phone. The customer service rep was sympatheic but could make no decisions. (He first told me that the product had already been returned to me, then that it was in their warehouse, and then that I had not returned the accessories. I informed him not only had I done so, but had informed them of this fact 2 weeks previously!) He said he would inform his supervisor. I called another 3 times - same thing. They eventually informed me that they had returned the Cybook to me unrepaired! I refused delivery and wrote a letter to the Manage of Customer service of Pixmania (Copy attached). Sent by recorded delivery, Express mail. After 10 days I have heard NOTHING. Not even an email acknowledgement!

I called their customer service line on Friday - same thing as usual. A sympathetic service rep, but can't do anything until the system tells them the product is back in their warehouse. I pointed our that it had been 12 days since the product was refused delivery and it should have been back with them in 2 days. She agreed, but said it takes 2 weeks minimum to get registered on their system!

So two months on, I have paid £300 for nothing. I have no idea if the product will ever be refunded or returned to me repaired. I have almost given up.

06-23-2008, 03:26 PM	#1
petermillard Evangelist Posts: 496 Karma: 2384998 Join Date: Aug 2007 Location: London, UK Device: iPad, iPhone, K3 & Amazon - between them they cover my needs.	Pixmania.co.uk selling Cybook Cybook Gen3 now being sold by Pixmania in the UK - here Should increase the profile of reader-devices a bit... Cheers, Pete.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Is Foxit selling the CyBook with an better PDF Reader?	stefand	Bookeen	30	01-26-2009 11:56 AM
NAEB closing doors / stops selling Cybook devices	Alexander Turcic	Bookeen	21	08-27-2008 12:32 PM
Selling my Cybook Gen3	DutchBoy	Bookeen	5	08-03-2008 10:12 AM
Cybook en vente sur pixmania.com	zelda_pinwheel	Cybook	2	06-23-2008 01:50 PM
Books on Board selling Cybook!?	Loopy65	Bookeen	0	12-20-2007 06:45 AM

06-23-2008, 03:37 PM	#2
zelda_pinwheel zeldinha zippy zeldissima Posts: 27,827 Karma: 921169 Join Date: Dec 2007 Location: Paris, France Device: eb1150 & is that a nook in her pocket, or she just happy to see you?	french pixmania.com as well, seen on the bookeen blog. they say it should soon be available in all 26 countries where pixmania sells. i think this is good news for public awareness of ebooks, and lower prices, and more selection... (tip...tip... tip....) https://www.mobileread.com/forums/showthread.php?t=25352

06-23-2008, 05:55 PM	#3
DDHarriman Guru Posts: 860 Karma: 4380 Join Date: Feb 2008 Location: Almada, Portugal Device: Cybook Gen3, Sony PRS 505, Kindle DXG and Samsung Galaxy Note	And it’s on the mp3 readers section (AUDIO > MP3 players > Multimedia players)!!! They really know what they are selling, do they not? Mind you I have had a great experience buying from Pixmania!

06-24-2008, 04:35 PM	#7
zelda_pinwheel zeldinha zippy zeldissima Posts: 27,827 Karma: 921169 Join Date: Dec 2007 Location: Paris, France Device: eb1150 & is that a nook in her pocket, or she just happy to see you?	Bookeen blog entry makes me think it's quite recent, and they are in the process of expanding to the other countries. should come soon though, it's all the same pixmania.

06-24-2008, 05:00 PM	#8
helten Member Posts: 17 Karma: 52 Join Date: Jun 2008 Location: Denmark Device: None	Pfffft - just found it on the Danish Pixmania site for 2700,- Danish Kroner. That corresponds to 563$ - an additional 200$+ compared to the 350$ on the Booken site. Stuff is just too expensive here

08-03-2008, 12:06 PM	#10
jinibiza Member Posts: 23 Karma: 10 Join Date: Nov 2007 Device: Kindle 3/iPad/Iphone	I have had a horrendous experience buying a Cybook through Pixmania. I had a broken screen and returned it to Pixmania within 3 days of receipt for a refund. (They promise a refund for any product returned within 15 days for any reason) After 2 weeks they said they had not received it. I checked and they had signed for receipt through Special Delivery. Next day they said they'd lost it. The day after that, they sent me a form for me to claim to I had not received it! I responded that this was the wrong form. Two days later they told me it had been repaired and they had sent it back. A week later, they told me it would be sent back un-repaired because I had not returned the accessories. I informed them I certainly HAD returned the accessories. A week later, I haven't heard anything. It is now 6 weeks since I paid for the Cybook, and I have nothing. It is almost impossible to contact them - the only way is to use web forms on specific subjects, (Max 750 charachters - not enough to explain anything complicated) and once you have used that subject for a particular order number, you cannot use that web form again! They never give you an email address to contact them, despite writing on every email "For all your questions or remarks, please do not hesitate to contact us." I am now investigating how to take legal action against them, but they are a French company, so it will be expensive. I will do it anyway, because of the principle. I have dealt with Pixmania many times, and they are generally not bad - good prices, reasonable delivery times etc. BUT, if something goes wrong - God help you! I have NEVER experienced a company with poorer service than Pixmania. Be warned.

08-03-2008, 06:00 PM	#11
igorsk Wizard Posts: 3,442 Karma: 300001 Join Date: Sep 2006 Location: Belgium Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear	Wow, this is quite terrible. I wish you luck in your proceedings.

08-04-2008, 07:49 AM	#12
tribble iLiad Maniac Posts: 1,382 Karma: 2369 Join Date: Apr 2006 Location: Germany Device: Bookeen Opus (i love that thing) and iPad (what an irony)	Yes, good luck. Its always bad, when something like this happens, especially to oneself.

08-04-2008, 07:53 AM	#13
HappyMartin Martin Kristiansen Posts: 1,546 Karma: 8480958 Join Date: Aug 2007 Location: Johannesburg Device: Kindle International Ipad 2	Happened to me with Irex. Iliad disappeared never to be seen by me again. I was as mad as hell but it didn't help.

Advert

Advert