Screen showing lines and broken text

riverdale · 09-09-2010, 05:10 AM

Hi
I am new to the mobileread.
I have iriver ebook reader. I used a usb charger to power my ebook. i have used it earlier as well. To my disappointment when i returned after some time, while i left the ebook open and usb charger attached, i found the display showing lines and broken text at places. Can any one help me as to what went wrong and what ought to be done.
At present i am at Bangalore,(India). The ebook was gifted to me by my son who purchased it from Singapore.

FlorenceArt · 09-09-2010, 05:26 AM

Quote:

Originally Posted by riverdale

Hi
I am new to the mobileread.
I have iriver ebook reader. I used a usb charger to power my ebook. i have used it earlier as well. To my disappointment when i returned after some time, while i left the ebook open and usb charger attached, i found the display showing lines and broken text at places. Can any one help me as to what went wrong and what ought to be done.
At present i am at Bangalore,(India). The ebook was gifted to me by my son who purchased it from Singapore.

Hi riverdale, welcome to the forum!

I doubt you will get an answer to your question by answering a thread that is on an unrelated subject. You should post a new thread in the iRiver section of the forum: https://www.mobileread.com/forums/forumdisplay.php?f=219

Hope this helps
Florence

greenapple · 09-13-2010, 12:11 AM

Do you encounter the problem reading a text (.txt) file? If you are, the 'broken text' is a bug that has not been fixed by iRiver for a very long time.

MacEachaidh · 09-13-2010, 08:15 PM

Quote:

Originally Posted by riverdale

Hi
I am new to the mobileread.

Welcome, riverdale.

Quote:

I have iriver ebook reader. I used a usb charger to power my ebook. i have used it earlier as well. To my disappointment when i returned after some time, while i left the ebook open and usb charger attached, i found the display showing lines and broken text at places. Can any one help me as to what went wrong and what ought to be done.

Just to be sure we're talking about the same thing: are you saying that the screen of that same ebook looks different now after the charging process, from how it looked before you plugged the charger in?

I haven't seen this happen to mine, but I think I normally close the book and switch the device off before I plug in the charger, so we haven't had the same experience.

I'm wondering if it's simply the screen not refreshing properly after the charge. If you close the ebook and re-open it, does the screen still show broken text?

riverdale, which format is the book in? Is it an ePub book, or a TXT file, or PDF ... which format? (I'm asking because they tend to display differently.)

Or perhaps the problem has resolved itself? We can only hope!

riverdale · 09-17-2010, 01:23 AM

Hi
The e book is showing non of the formats. It is opening normally but screen appears like a page that has been smeared before the ink dried (in a normal ink written page) making it impossible to read 3/4th of the left hand side of the page. Right hand side is visible and i can navigate through all page by guess.
All formats ePub, TXT or pdf can be accessed.
The problem persists even after u shut down the ebook. The black smudges remain visible though they tend to become less dark.

MacEachaidh · 09-17-2010, 02:25 AM

Ouch, riverdale, that's a pity. It sounds to me like you have a faulty screen. The smearing must make it unusable to start with, but if the smearing remains to some degree even after the device is switched off, I'd say the component that regulates the electrical charge to the screen (which is what determines which pixels go dark and which go light) has failed or become corrupted.

I'd guess this is going to need hardware service or replacement - it's unfortunate that you're in another country from where it was bought.

I don't think it's necessarily going to fix it, but have you tried a complete reset of the machine? It's probably worth a try, before you go to the trouble and expense of sending the machine back to Singapore.

HarryT · 09-17-2010, 03:16 AM

Can you post a photograph of the screen?

riverdale · 10-03-2010, 02:09 AM

attached is the picture of eBook.

MacEachaidh · 10-03-2010, 02:37 AM

Hi riverdale,
That definitely looks to me like the screen refresh is damaged, though I'm not a technician. But it looks like the data the screen display is getting is corrupted, or the hardware in the screen itself can't display it properly.

If the setup with iRiver in India and Singapore is anything like here in Australia, iRiver is probably going to tell you to take the problem to their distributor. Does the company this device was bought from in Singapore have a website where you can e.mail them a copy of the picture and ask them what they'll do for you?

Maybe someone else will have other ideas I haven't thought of, but it definitely looks to me like it's a hardware fault.

samac · 10-03-2010, 02:53 AM

Does the screen stay like that when you turn the iriver story off? If it does then your screen could be cracked.

samac

tahy86 · 11-01-2010, 12:11 PM

Quote:

Originally Posted by riverdale

attached is the picture of eBook.

my iriver screen looks exactly the same, even when its turned off. i had accidentally put a little pressure on it. i don't know if it would be covered by warranty and where and how to get it fixed. did you find any solution ?

samac · 11-01-2010, 02:27 PM

\\See this thread.

samac

Geppetto · 11-01-2010, 04:47 PM

Unfortunately, both of them are undoubtfully and clearly broken screens: you broke your screen by accident.

martinmach · 11-09-2010, 08:54 AM

That happens if something hard was pressed onto the screen or the screen is defective to begin with. Contact the company

09-09-2010, 05:10 AM	#1
riverdale Junior Member Posts: 4 Karma: 10 Join Date: Sep 2010 Location: india Device: iriver e reader	Screen showing lines and broken text Hi I am new to the mobileread. I have iriver ebook reader. I used a usb charger to power my ebook. i have used it earlier as well. To my disappointment when i returned after some time, while i left the ebook open and usb charger attached, i found the display showing lines and broken text at places. Can any one help me as to what went wrong and what ought to be done. At present i am at Bangalore,(India). The ebook was gifted to me by my son who purchased it from Singapore. Last edited by Alexander Turcic; 09-10-2010 at 05:51 PM. Reason: moved to appropriate section

10-03-2010, 02:53 AM	#10
samac Connoisseur Posts: 51 Karma: 110 Join Date: Sep 2010 Device: EB03 iriver story	Does the screen stay like that when you turn the iriver story off? If it does then your screen could be cracked. samac Last edited by samac; 10-03-2010 at 07:08 AM.

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09-13-2010, 12:11 AM	#3
greenapple Evangelist Posts: 404 Karma: 664 Join Date: Dec 2009 Device: Kindle Paperwhite, Kindle DX, Kobo Aura HD	Do you encounter the problem reading a text (.txt) file? If you are, the 'broken text' is a bug that has not been fixed by iRiver for a very long time.

09-17-2010, 01:23 AM	#5
riverdale Junior Member Posts: 4 Karma: 10 Join Date: Sep 2010 Location: india Device: iriver e reader	Hi The e book is showing non of the formats. It is opening normally but screen appears like a page that has been smeared before the ink dried (in a normal ink written page) making it impossible to read 3/4th of the left hand side of the page. Right hand side is visible and i can navigate through all page by guess. All formats ePub, TXT or pdf can be accessed. The problem persists even after u shut down the ebook. The black smudges remain visible though they tend to become less dark.

09-17-2010, 02:25 AM	#6
MacEachaidh Browser Posts: 745 Karma: 578294 Join Date: Apr 2010 Location: Australia Device: Kobo Touch, Kobo Aura HD	Ouch, riverdale, that's a pity. It sounds to me like you have a faulty screen. The smearing must make it unusable to start with, but if the smearing remains to some degree even after the device is switched off, I'd say the component that regulates the electrical charge to the screen (which is what determines which pixels go dark and which go light) has failed or become corrupted. I'd guess this is going to need hardware service or replacement - it's unfortunate that you're in another country from where it was bought. I don't think it's necessarily going to fix it, but have you tried a complete reset of the machine? It's probably worth a try, before you go to the trouble and expense of sending the machine back to Singapore.

09-17-2010, 03:16 AM	#7
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Can you post a photograph of the screen?

10-03-2010, 02:09 AM	#8
riverdale Junior Member Posts: 4 Karma: 10 Join Date: Sep 2010 Location: india Device: iriver e reader	attached is the picture of eBook.

10-03-2010, 02:37 AM	#9
MacEachaidh Browser Posts: 745 Karma: 578294 Join Date: Apr 2010 Location: Australia Device: Kobo Touch, Kobo Aura HD	Hi riverdale, That definitely looks to me like the screen refresh is damaged, though I'm not a technician. But it looks like the data the screen display is getting is corrupted, or the hardware in the screen itself can't display it properly. If the setup with iRiver in India and Singapore is anything like here in Australia, iRiver is probably going to tell you to take the problem to their distributor. Does the company this device was bought from in Singapore have a website where you can e.mail them a copy of the picture and ask them what they'll do for you? Maybe someone else will have other ideas I haven't thought of, but it definitely looks to me like it's a hardware fault.

11-01-2010, 02:27 PM	#12
samac Connoisseur Posts: 51 Karma: 110 Join Date: Sep 2010 Device: EB03 iriver story	\\See this thread. samac

11-01-2010, 04:47 PM	#13
Geppetto Addict Posts: 232 Karma: 748 Join Date: Feb 2010 Device: Sony PRS600, Cybook, Hanvon N520, Sony PRS300, Onyx Boox, Kindle 3	Unfortunately, both of them are undoubtfully and clearly broken screens: you broke your screen by accident.

11-09-2010, 08:54 AM	#14
martinmach Junior fish Posts: 13 Karma: 10 Join Date: Jul 2006 Location: Stockholm Device: Iriver story	That happens if something hard was pressed onto the screen or the screen is defective to begin with. Contact the company

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