Touch kobo not working...

mallikav · 10-13-2011, 01:14 PM

i got a touch edition of kobo about 2 months back and it worked like a charm!!
but yesterday i plugged it into my PC and loaded some pdf files into..then i ejected the device but it still showed 'connected and charging' on the screen..its been 24 hours since i ejected it and its still stuck on 'connected and charging'!!

i dont know what to do.. i even tried to restart it by inserting a pin in the small hole behind it but no use..is anyone else experiencing this too??

The Terminator · 10-13-2011, 01:26 PM

I had the same problem, mine was caused by having a loose USB pin. When you plug the USB cord into your Kobo does it wiggle around (Don't force it, you'll know if it's loose)?

Try pluging it into your computer, does that unfreeze it? If not you'll have to have to do a hard reset (Everything on your Kobo will be deleted) to do that you slide and hold the power switch while pushing the home button, hold both for about ten seconds, the blue light on the top next to the power slider should start flashing like a strobe. That should unfreeze it.

If the USB port is wiggly you'll have to open a ticket with Kobo support to get it fixed under warrant. Mines in the mail going to have the warranty work done (hopefully they will replace it)

Psyke · 10-13-2011, 03:46 PM

I had the same issue on the weekend; one thing to add to Terminator's recommendation (as it's what got mine going) is prior to doing the home/power combo, hold the power button alone for 25-30 seconds first to make sure it's off, then do the combo.

taming · 10-13-2011, 06:18 PM

A person in the beta group had a similar sounding problem. Staff instructions were to hold the power button for 15 seconds. Hold the home button and keep it pressed while turning the device on. That is supposed to trigger a hard factory reset. it worked for the person having the difficulty (different than Terminator's hardware issue).

The Terminator · 10-13-2011, 07:22 PM

Mine froze too.

The hardware problem caused it to not disconnect from the Computer smoothly.

Psyke · 10-13-2011, 08:44 PM

Quote:

Originally Posted by taming

A person in the beta group had a similar sounding problem. Staff instructions were to hold the power button for 15 seconds. Hold the home button and keep it pressed while turning the device on. That is supposed to trigger a hard factory reset. it worked for the person having the difficulty (different than Terminator's hardware issue).

yup, the person was me

mallikav · 10-13-2011, 11:03 PM

Quote:

Originally Posted by The Terminator

I had the same problem, mine was caused by having a loose USB pin. When you plug the USB cord into your Kobo does it wiggle around (Don't force it, you'll know if it's loose)?

Try pluging it into your computer, does that unfreeze it? If not you'll have to have to do a hard reset (Everything on your Kobo will be deleted) to do that you slide and hold the power switch while pushing the home button, hold both for about ten seconds, the blue light on the top next to the power slider should start flashing like a strobe. That should unfreeze it.

If the USB port is wiggly you'll have to open a ticket with Kobo support to get it fixed under warrant. Mines in the mail going to have the warranty work done (hopefully they will replace it)

no its not working..i tried doing the combo but there is no blue light flashing..should i first plug it in the pc and then try?? nothing seems to be working..

mallikav · 10-13-2011, 11:10 PM

It worked it worked!! took a little time though but its unfrozen now

thank you soo much

taming · 10-14-2011, 05:46 PM

Glad you finally had success--good for you for keeping after it.

10-13-2011, 01:14 PM	#1
mallikav Junior Member Posts: 6 Karma: 12056 Join Date: Oct 2011 Device: kobo touch	kobo not working... i got a touch edition of kobo about 2 months back and it worked like a charm!! but yesterday i plugged it into my PC and loaded some pdf files into..then i ejected the device but it still showed 'connected and charging' on the screen..its been 24 hours since i ejected it and its still stuck on 'connected and charging'!! i dont know what to do.. i even tried to restart it by inserting a pin in the small hole behind it but no use..is anyone else experiencing this too??

10-13-2011, 01:26 PM	#2
The Terminator Retired Posts: 2,552 Karma: 37638420 Join Date: Nov 2010 Location: Vancouver Island Canada Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)	I had the same problem, mine was caused by having a loose USB pin. When you plug the USB cord into your Kobo does it wiggle around (Don't force it, you'll know if it's loose)? Try pluging it into your computer, does that unfreeze it? If not you'll have to have to do a hard reset (Everything on your Kobo will be deleted) to do that you slide and hold the power switch while pushing the home button, hold both for about ten seconds, the blue light on the top next to the power slider should start flashing like a strobe. That should unfreeze it. If the USB port is wiggly you'll have to open a ticket with Kobo support to get it fixed under warrant. Mines in the mail going to have the warranty work done (hopefully they will replace it) Last edited by The Terminator; 10-13-2011 at 01:28 PM.

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10-13-2011, 03:46 PM	#3
Psyke Evangelist Posts: 482 Karma: 534340 Join Date: Oct 2010 Location: Ottawa/Canada Device: Kobo Wi-Fi - Kobo Touch - GNex - N7	I had the same issue on the weekend; one thing to add to Terminator's recommendation (as it's what got mine going) is prior to doing the home/power combo, hold the power button alone for 25-30 seconds first to make sure it's off, then do the combo.

10-13-2011, 06:18 PM	#4
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	A person in the beta group had a similar sounding problem. Staff instructions were to hold the power button for 15 seconds. Hold the home button and keep it pressed while turning the device on. That is supposed to trigger a hard factory reset. it worked for the person having the difficulty (different than Terminator's hardware issue).

10-13-2011, 07:22 PM	#5
The Terminator Retired Posts: 2,552 Karma: 37638420 Join Date: Nov 2010 Location: Vancouver Island Canada Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)	Mine froze too. The hardware problem caused it to not disconnect from the Computer smoothly.

10-13-2011, 11:10 PM	#8
mallikav Junior Member Posts: 6 Karma: 12056 Join Date: Oct 2011 Device: kobo touch	It worked it worked!! took a little time though but its unfrozen now thank you soo much

10-14-2011, 05:46 PM	#9
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Glad you finally had success--good for you for keeping after it.