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Old 12-27-2008, 07:23 PM   #1
jlafloridausa
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Access Sony E-book Library Problem - Fixed
Access to Sony e-Book Library -Fixed!!
Sony Tech Support Fixed the "unable to access ..." problem. It worked even with my Norton Internet Protection on! My machine runs under MS XP.
I finally got through to the Sony tech support tier 2 tech support geeks at 866-385-7669. A guy named Glen took control of my computer and made some changes in a script - I have no idea what he did. But after he made the changes I was able to access the Sony e-book site and library successfully and downloaded several e-books into my library.
Call the number above and tell who ever you get that a similar problem was fixed by Glen on 12/27/2008.
I hope this helps.
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Old 12-27-2008, 07:30 PM   #2
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Yay! I'm glad they got it fixed for you!
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Old 12-27-2008, 08:40 PM   #3
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I am happy for you, that they fixed your problem - but mine is still there and do not see the need to let somebody else dig into my computer. It's Sony's responsibility to fix a crap program, thats not functioning; If they will not do so, I guess a lot of people will give back their Christmas gifts. i will be one of them, I guess

Best Regards
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Old 12-27-2008, 08:43 PM   #4
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Quote:
Originally Posted by Harry001 View Post
I am happy for you, that they fixed your problem - but mine is still there and do not see the need to let somebody else dig into my computer. It's Sony's responsibility to fix a crap program, thats not functioning; If they will not do so, I guess a lot of people will give back their Christmas gifts. i will be one of them, I guess

Best Regards
Harry
I'm sure soon they will have the program fixed. With the influx of calls from the holidays, they'll be working on it.

Don't give up on your Reader yet!
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Old 12-27-2008, 08:56 PM   #5
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Quote:
Originally Posted by jlafloridausa View Post
Call the number above and tell who ever you get that a similar problem was fixed by Glen on 12/27/2008.
I hope this helps.
If only you knew what he did. Or could as him to write it up so that you could post it here. It might help several people.

BOb
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Old 12-27-2008, 09:00 PM   #6
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If only you knew what he did. Or could as him to write it up so that you could post it here. It might help several people.

BOb
If someone still has this problem and is willing too, I think calling in (mention rescripting) and see if you can write it down.
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