01-05-2012, 05:20 PM | #16 | |
Junior Member
Posts: 4
Karma: 10
Join Date: Jan 2012
Device: Kobo Touch
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Quote:
1. Unload Desktop and then reload. 2. Do a factory reset on the reader. When you then tell them you have done this and everything is the same, you never get a response from them again. |
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01-05-2012, 05:59 PM | #17 |
Never spit into the wind.
Posts: 328
Karma: 23499
Join Date: Jun 2011
Location: New Westminster, BC
Device: Kobo Original, Kobo Touch, Kobo Android(smartphone & tablet)
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To get Kobo's tier 2 attention go to getsatisfaction.com/kobo and post a message along with your incident number. If that does not get results, then, you could try try sending a message to koboexecutivecare@kobo.com. This e-mail address was posted on the consumerist.com website on January 3.
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