SONY Offers to Update E-reader, breaks instead

crutnacker · 12-28-2009, 04:14 PM

This is amusing, and almost sounds too bizarre to be true. Any thoughts on how she can resolve this?

http://consumerist.com/2009/12/sony-...s-it-back.html

desertgrandma · 12-28-2009, 04:21 PM

Wait. She actually sent it?

grooks · 12-28-2009, 05:22 PM

There was a story like this here on MR recently. Someone sent in their 500 to get the firmware update and due to unknown problems the device wouldn't take the firmware and also rendered the Reader useless. In this case they did offer the person either a 505 free of charge or a 600 at a discount.

Ervserver · 12-28-2009, 05:58 PM

I think Amazon is behind this...they get people's Sony readers, break them and send them back. People get angry and buy Kindles

desertgrandma · 12-28-2009, 06:15 PM

Quote:

Originally Posted by Ervserver

I think Amazon is behind this...they get people's Sony readers, break them and send them back. People get angry and buy Kindles

No, seriously......why would anyone send a device back to the manufacturer on the basis of an email?

When it was working perfectly and all previous updates were done directly from the device?

I see nowhere in the article that a phone call was made before mailing it.

Mailing label or no mailing label.....

elcreative · 12-28-2009, 06:27 PM

Doesn't anyone read the rest of this forum at all... assuming this Sony was a PRS500 then it needs to be returned for an update to use ePubs now they are the native Sony format and the store has changed to ePubs... and yes, Sony have sent emails to registered owners.

Doesn't alter the fact that they should replace it if they've then screwed it up!

desertgrandma · 12-28-2009, 06:30 PM

Quote:

Originally Posted by elcreative

Doesn't anyone read the rest of this forum at all... assuming this Sony was a PRS500 then it needs to be returned for an update to use ePubs now they are the native Sony format and the store has changed to ePubs... and yes, Sony have sent emails to registered owners.

Doesn't alter the fact that they should replace it if they've then screwed it up!

Well then. color me

lilac_jive · 12-28-2009, 06:35 PM

Yes, many members here sent their 500s in for a firmware update. Haven't heard of a problem until now.

khalleron · 12-28-2009, 07:18 PM

Quote:

Originally Posted by lilac_jive

Yes, many members here sent their 500s in for a firmware update. Haven't heard of a problem until now.

I have. Right here.

https://www.mobileread.com/forums/showthread.php?t=66533

Kate (not me, the other Kate in the OP) needs to spend some time at mobileread.

JSWolf · 12-28-2009, 07:55 PM

I sent in a 500 to have the firmware updated and it was fine when it came back. The only thing was that the battery was discharged and needed charging. I did remove all content before sending it in and was easily able to put it all back.

daffy4u · 12-28-2009, 08:05 PM

Quote:

Originally Posted by khalleron

I have. Right here.

https://www.mobileread.com/forums/showthread.php?t=66533

Kate (not me, the other Kate in the OP) needs to spend some time at mobileread.

AprilHare had some issues as well but it all worked out.

crutnacker · 12-28-2009, 08:09 PM

Quote:

Originally Posted by Ervserver

I think Amazon is behind this...they get people's Sony readers, break them and send them back. People get angry and buy Kindles

If other posts are to be believed, Amazon's too busy messing with Kindle owners.

wifish · 12-28-2009, 11:43 PM

sony's firmware need to be progress,we think every user should write a email tell them

HarryT · 12-29-2009, 05:03 AM

Quote:

Originally Posted by desertgrandma

No, seriously......why would anyone send a device back to the manufacturer on the basis of an email?

When it was working perfectly and all previous updates were done directly from the device?

I see nowhere in the article that a phone call was made before mailing it.

Mailing label or no mailing label.....

I can only think that you must have been living at the bottom of a well in order to miss the announcements about Sony's "mail in" firmware upgrade offer for the PRS-500. It was being talked about absolutely everywhere on MR. Absolutely no joke about it.

12-28-2009, 04:14 PM	#1
crutnacker Connoisseur Posts: 54 Karma: 850 Join Date: Dec 2009 Device: None	SONY Offers to Update E-reader, breaks instead This is amusing, and almost sounds too bizarre to be true. Any thoughts on how she can resolve this? http://consumerist.com/2009/12/sony-...s-it-back.html

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12-28-2009, 04:21 PM	#2
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462841 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Wait. She actually sent it?

12-28-2009, 05:22 PM	#3
grooks Wizard Posts: 1,326 Karma: 30250 Join Date: Feb 2008 Location: Fort Myers, FL Device: Pocketbook Era, Kobo Forma	There was a story like this here on MR recently. Someone sent in their 500 to get the firmware update and due to unknown problems the device wouldn't take the firmware and also rendered the Reader useless. In this case they did offer the person either a 505 free of charge or a 600 at a discount.

12-28-2009, 05:58 PM	#4
Ervserver Wizard Posts: 2,624 Karma: 1008294 Join Date: Dec 2007 Location: Iowa, USA Device: Nook Simple Touch	I think Amazon is behind this...they get people's Sony readers, break them and send them back. People get angry and buy Kindles

12-28-2009, 06:27 PM	#6
elcreative Wizard Posts: 2,888 Karma: 5875940 Join Date: Dec 2007 Device: PRS505, 600, 350, 650, Nexus 7, Note III, iPad 4 etc	Doesn't anyone read the rest of this forum at all... assuming this Sony was a PRS500 then it needs to be returned for an update to use ePubs now they are the native Sony format and the store has changed to ePubs... and yes, Sony have sent emails to registered owners. Doesn't alter the fact that they should replace it if they've then screwed it up!

12-28-2009, 06:35 PM	#8
lilac_jive Grand Sorcerer Posts: 5,870 Karma: 27376 Join Date: Dec 2008 Location: Pennsylvania Device: PRS-505	Yes, many members here sent their 500s in for a firmware update. Haven't heard of a problem until now.

12-28-2009, 07:55 PM	#10
JSWolf Resident Curmudgeon Posts: 73,835 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I sent in a 500 to have the firmware updated and it was fine when it came back. The only thing was that the battery was discharged and needed charging. I did remove all content before sending it in and was easily able to put it all back.

12-28-2009, 11:43 PM	#13
wifish SONY FAN Posts: 22 Karma: 22 Join Date: Dec 2009 Location: SHANGHAI CITY Device: PRS-600	sony's firmware need to be progress,we think every user should write a email tell them

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