Please, test if your Paperwhite has this bug

Antoinekamel · 10-20-2012, 08:49 AM

Hello.

I've contacted Amazon to report a bug that does not permit Kindle shutting down, and what I'm being offered is a replacement. But before going to this, I woud like to know if it is really my device, as support wants me to believe, or if it may be a software bug.

I can't test another Paperwhites and not even my Paperwhite in another computers, so I'd like anyone with some time and disposition to try the following.

When the computer is shutted down while Kindle Paperwhite is charging in
it, Kindle will not turn off, not to screensaver, not even to the blank
screen. A power button reset or settings > restart is necessary.

Here is what I do and, below, the computer configuration in which I proved these 4 steps multiple times:

Spoiler:

I've done this with a Vaio VPCF234FX laptop, in a USB3 port, using Calibre
to eject it.

EDIT: I've come to see it's a bug with USB3. My laptop has a USB2 port and it went normally by there in any shutdown procedure, but usually it's occupied by my mouse, and with USB3 the Kindle thing comes crazy.

Thank you very much, Talldog.

Talldog · 10-20-2012, 09:19 AM

I followed your procedure with an HP Pavilion dv3500 laptop and my Paperwhite turned off normally.

I should note that this laptop doesn't have Calibre and I did a normal eject from the system tray.

Mickey330 · 10-20-2012, 09:39 AM

Mine worked okay.

I connected it to a Windows 7 (Professional) HP desktop, "ejected it" by using the system tray tool ("Safely Remove Hardware and Eject Media"), then put my computer to sleep. I was able to turn the Kindle off after that (both by closing the cover and by using the power button.

Marilyn

NiLuJe · 10-20-2012, 10:19 AM

I'm guessing it's because of a USB port still powered on when the computer's shutdown.

sparklemotion · 10-20-2012, 12:00 PM

Mine worked okay.

Antoinekamel · 10-20-2012, 04:11 PM

Quote:

Originally Posted by NiLuJe

I'm guessing it's because of a USB port still powered on when the computer's shutdown.

Doing the exactly same procedure on my Kindle Touch is perfect.

I was eligible for a replacement by chat, but Amazon does not deliver to Brazil.

Blossom · 10-20-2012, 07:21 PM

Quote:

Originally Posted by Antoinekamel

Doing the exactly same procedure on my Kindle Touch is perfect.

I was eligible for a replacement by chat, but Amazon does not deliver to Brazil.

Did you try a factory reset? There are some things you can try. Instead of ejecting it from Calibre go to my computer and eject it that way. Try a different USB cable or finally use your Cell phone charger instead to charge it at the wall. You can charge the Kindle
with any microusb charger. I've used my Kindle Fire, Cell phones chargers and even a cheap $10 plug I picked up at my local gas station.

10-20-2012, 08:49 AM	#1
Antoinekamel Addict Posts: 278 Karma: 2511467 Join Date: Feb 2012 Device: ABC W p2	Please, test if your Paperwhite has this bug Hello. I've contacted Amazon to report a bug that does not permit Kindle shutting down, and what I'm being offered is a replacement. But before going to this, I woud like to know if it is really my device, as support wants me to believe, or if it may be a software bug. I can't test another Paperwhites and not even my Paperwhite in another computers, so I'd like anyone with some time and disposition to try the following. When the computer is shutted down while Kindle Paperwhite is charging in it, Kindle will not turn off, not to screensaver, not even to the blank screen. A power button reset or settings > restart is necessary. Here is what I do and, below, the computer configuration in which I proved these 4 steps multiple times: Spoiler: 1. Connect the Paperwhite to a fully started Windows 7 computer. 2. After it is recognized, eject it by software. Paperwhite is now on, functional to use and charging. 3. Shut down your computer. 4. Now, Paperwhite will not turn off. I've done this with a Vaio VPCF234FX laptop, in a USB3 port, using Calibre to eject it. EDIT: I've come to see it's a bug with USB3. My laptop has a USB2 port and it went normally by there in any shutdown procedure, but usually it's occupied by my mouse, and with USB3 the Kindle thing comes crazy. Thank you very much, Talldog. Last edited by Antoinekamel; 10-20-2012 at 09:36 AM. Reason: New information.

10-20-2012, 09:19 AM	#2
Talldog Addict Posts: 293 Karma: 1431716 Join Date: Mar 2009 Location: Connecticut Device: Kindle Paperwhite, KDX Graphite, Surface Pro	I followed your procedure with an HP Pavilion dv3500 laptop and my Paperwhite turned off normally. I should note that this laptop doesn't have Calibre and I did a normal eject from the system tray. Last edited by Talldog; 10-20-2012 at 09:23 AM. Reason: Clarification

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10-20-2012, 09:39 AM	#3
Mickey330 Addict Posts: 378 Karma: 1107420 Join Date: Dec 2009 Location: Western New York state (USA) Device: Kindle Oasis & the Kindle app on iDevices	Mine worked okay. I connected it to a Windows 7 (Professional) HP desktop, "ejected it" by using the system tray tool ("Safely Remove Hardware and Eject Media"), then put my computer to sleep. I was able to turn the Kindle off after that (both by closing the cover and by using the power button. Marilyn

10-20-2012, 10:19 AM	#4
NiLuJe BLAM! Posts: 13,477 Karma: 26012494 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	I'm guessing it's because of a USB port still powered on when the computer's shutdown.

10-20-2012, 12:00 PM	#5
sparklemotion dangerous when cornered Posts: 1,855 Karma: 22891237 Join Date: Dec 2011 Location: USA Device: Kobo H2O, Kindle Paperwhite	Mine worked okay.

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