Damaged screen on 505?

iaingh · 10-31-2007, 11:07 PM

I got a the new 505 reader from a physical sony style store last Saturday and so far like the product. But noticed a smudge/mark on the screen that I can't work out if its damage or not. See below for some photos. It's not immediately noticeable and could have been like this since bought it. I certainly haven't dropped it, placed anything on it or even put it in a bag, so if it is damaged I didn't inflict it.

So my question is whether or not this is real damage or just a "feature" that will disappear over time? As I got it from a sony store I would imagine they should replace in then and there if I have an issue, although reading some of the other posts about sony's customer service record I maybe wrong

NatCh · 11-01-2007, 11:21 AM

Looks like you've got a cluster of reversed pixels there. I wouldn't expect it to get better with time. I'd suggest you trot back to that SonyStyle store and have them exchange it, they'll usually do so without fuss within the first 2 weeks, I think it is.

Let us know what happens, though.

RWood · 11-01-2007, 11:51 AM

I agree with NatCh, it does seem to be a manufacturing defect. It should be an easy over-the-counter exchange.

JSWolf · 11-01-2007, 02:32 PM

Sony Style is good about exchanges like that. They'll do it no fuss.

iaingh · 11-01-2007, 04:41 PM

Cheers all for the info. I'll head back to the sony store saturday.

JSWolf · 11-01-2007, 07:55 PM

Call the shop before you go. Just to make sure they have one in blue and if so ask them to hold it for you. That way you'll know before you go there is one there and available for you.

iaingh · 11-04-2007, 03:41 PM

easily replaced and now I have a perfect screen.

Although I now also have 200 free of the "classic" ebooks. I could barely find 100 so many will be left unused.....

JSWolf · 11-04-2007, 06:17 PM

I need to call Sony tomorrow and see if I can get some of that credit converted to regular books.

iaingh · 11-04-2007, 06:20 PM

Good luck with that but I'd be surprised if they give you anything. Those books aren't worth $1.99 each as they are obviously just free books formatted for the reader.

AnemicOak · 11-04-2007, 06:31 PM

Quote:

Originally Posted by JSWolf

I need to call Sony tomorrow and see if I can get some of that credit converted to regular books.

I just emailed them about this, hopefully there will a positive answer. I doubt it, but never hurts to ask.

JSWolf · 11-04-2007, 06:36 PM

I agree. It cannot hurt to ask. Most of the calssics are here and I can do my own conversions if need be.

10-31-2007, 11:07 PM	#1
iaingh Junior Member Posts: 4 Karma: 10 Join Date: Oct 2007 Device: sony prs505	Damaged screen on 505? I got a the new 505 reader from a physical sony style store last Saturday and so far like the product. But noticed a smudge/mark on the screen that I can't work out if its damage or not. See below for some photos. It's not immediately noticeable and could have been like this since bought it. I certainly haven't dropped it, placed anything on it or even put it in a bag, so if it is damaged I didn't inflict it. So my question is whether or not this is real damage or just a "feature" that will disappear over time? As I got it from a sony store I would imagine they should replace in then and there if I have an issue, although reading some of the other posts about sony's customer service record I maybe wrong

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11-01-2007, 11:21 AM	#2
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Looks like you've got a cluster of reversed pixels there. I wouldn't expect it to get better with time. I'd suggest you trot back to that SonyStyle store and have them exchange it, they'll usually do so without fuss within the first 2 weeks, I think it is. Let us know what happens, though.

11-01-2007, 11:51 AM	#3
RWood Technogeezer Posts: 7,233 Karma: 1601464 Join Date: Nov 2006 Location: Virginia, USA Device: Sony PRS-500	I agree with NatCh, it does seem to be a manufacturing defect. It should be an easy over-the-counter exchange.

11-01-2007, 02:32 PM	#4
JSWolf Resident Curmudgeon Posts: 73,866 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Sony Style is good about exchanges like that. They'll do it no fuss.

11-01-2007, 04:41 PM	#5
iaingh Junior Member Posts: 4 Karma: 10 Join Date: Oct 2007 Device: sony prs505	Cheers all for the info. I'll head back to the sony store saturday.

11-01-2007, 07:55 PM	#6
JSWolf Resident Curmudgeon Posts: 73,866 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Call the shop before you go. Just to make sure they have one in blue and if so ask them to hold it for you. That way you'll know before you go there is one there and available for you.

11-04-2007, 03:41 PM	#7
iaingh Junior Member Posts: 4 Karma: 10 Join Date: Oct 2007 Device: sony prs505	easily replaced and now I have a perfect screen. Although I now also have 200 free of the "classic" ebooks. I could barely find 100 so many will be left unused.....

11-04-2007, 06:17 PM	#8
JSWolf Resident Curmudgeon Posts: 73,866 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I need to call Sony tomorrow and see if I can get some of that credit converted to regular books.

11-04-2007, 06:20 PM	#9
iaingh Junior Member Posts: 4 Karma: 10 Join Date: Oct 2007 Device: sony prs505	Good luck with that but I'd be surprised if they give you anything. Those books aren't worth $1.99 each as they are obviously just free books formatted for the reader.

11-04-2007, 06:36 PM	#11
JSWolf Resident Curmudgeon Posts: 73,866 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I agree. It cannot hurt to ask. Most of the calssics are here and I can do my own conversions if need be.

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