09-08-2010, 12:07 AM | #1 |
Junior Member
Posts: 2
Karma: 10
Join Date: Sep 2010
Device: astak ezReader Pocket Pro
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battery problem
Battery not charging at all.Before it happen I charge it about 7-8 hours,when I connect It with usb into computer ,I just unpug usb and then red light coming up and it turn off and now nothing charging at all.sorry for my english
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09-08-2010, 01:29 AM | #2 |
Connoisseur
Posts: 74
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Join Date: Jun 2009
Location: Jakarta, Indonesia
Device: iPad Mini 2, Galaxy Tab S2 9.7, Kindle PW
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Since you tried to charge via computer, it may be a bad USB cable. Replace and recharge. See what happens.
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09-08-2010, 09:47 AM | #3 | |
Well trained by Cats
Posts: 29,809
Karma: 54830978
Join Date: Aug 2009
Location: The Central Coast of California
Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A
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Quote:
Pardon. I will assume that you do not have a USA style power source? Computer charging is a poor power source. Because: Many ports are under powered. (USB hub power is a joke on most that I have seen. The transformer supplied for the hub, MUST have .5Amp times the number ports output rating, to meet USB spec on all ports. 4 ports... 2.0Amps) Computers may power the port down if they sleep or detect no DATA use on the port. Get a prongs adapter. The charger supplied WILL work with world wide voltages: 100 too 240 volts. It has power to spare. 2 other checks to make: 1) reseat the battery connector after inspecting the pins for lint. 2) make sure the small USB plub clicks into place. (Your computer should be able to see the device as a "Linuxstor_Gadget" 3) Initial charge may take way longer than 12 hours to reach the "remove plug symbol" (recommended you wait for best results) , but what you are experiencing is indicating NO charge. |
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09-08-2010, 01:18 PM | #4 |
EZ Read Team Member
Posts: 114
Karma: 602
Join Date: Aug 2010
Device: EZ Read Pocket Pro
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I agree with everything theducks said. And if that doesn't work, please email support@astak.com and I'll let them know your email is coming.
And for anyone else that might be having trouble with their device, or with reaching our support team, feel free to CC me the message you send to tech. My email address is jenifera@ezread.com |
09-08-2010, 04:32 PM | #5 |
Junior Member
Posts: 2
Karma: 10
Join Date: Sep 2010
Device: astak ezReader Pocket Pro
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thank you for help.I talk with astak support by phone.They said it"s better send them device and battery.Maybe they can solve the problem.
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