Dead Kindle screen

broadlands · 10-25-2011, 02:08 AM

I bought my wife a Kindle 2 in South Africa 6 months ado.She loved it as she travels a great deal. Now the top half of the screen is dead. Any suggestions? I did not buy it through a dealer as we are in South Africa. Bought it through someone who imported a bunch of these.

hawhill · 10-25-2011, 05:02 AM

Too bad. Broken e-ink screens look like this, i.e. working in some unharmed parts and not changing anymore in others. So I guess the screen is broken.
Well, if you can't reach that "someone", you might want to try to call Amazon despite the fact you didn't buy directly from them. Their customer support is awesome and maybe they can do something about it. That's no promise, though, since usually you buy these from Amazon even if you're abroad.

Serpentine · 10-25-2011, 05:15 AM

While it's not under warranty anymore, I'd still recommend contacting the Amazon customer support. Had two friends here in CT get damaged K3's replaced, however they under warranty. Heard a good few stories of old models getting replaced without any fuss.

At worst, it might be worth popping it open and making sure all of the ribbon cables are snuggly in their sockets.

And next time, buy directly from Amazon - they do ship Kindles to SA directly (and a good 30% cheaper than retail shops/online)

broadlands · 10-25-2011, 09:16 AM

Quote:

Originally Posted by Serpentine

While it's not under warranty anymore, I'd still recommend contacting the Amazon customer support. Had two friends here in CT get damaged K3's replaced, however they under warranty. Heard a good few stories of old models getting replaced without any fuss.

At worst, it might be worth popping it open and making sure all of the ribbon cables are snuggly in their sockets.

And next time, buy directly from Amazon - they do ship Kindles to SA directly (and a good 30% cheaper than retail shops/online)

Thank you.
I did open it but cannot see anything wrong. I will however follow the advice and call Kindle. thank you

10-25-2011, 02:08 AM	#1
broadlands Junior Member Posts: 2 Karma: 10 Join Date: Oct 2011 Device: kindle 11	Dead Kindle screen I bought my wife a Kindle 2 in South Africa 6 months ado.She loved it as she travels a great deal. Now the top half of the screen is dead. Any suggestions? I did not buy it through a dealer as we are in South Africa. Bought it through someone who imported a bunch of these.

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10-25-2011, 05:02 AM	#2
hawhill Wizard Posts: 1,379 Karma: 2155307 Join Date: Nov 2010 Location: Goettingen, Germany Device: Kindle Paperwhite, Kobo Mini	Too bad. Broken e-ink screens look like this, i.e. working in some unharmed parts and not changing anymore in others. So I guess the screen is broken. Well, if you can't reach that "someone", you might want to try to call Amazon despite the fact you didn't buy directly from them. Their customer support is awesome and maybe they can do something about it. That's no promise, though, since usually you buy these from Amazon even if you're abroad.

10-25-2011, 05:15 AM	#3
Serpentine Evangelist Posts: 416 Karma: 1045911 Join Date: Sep 2011 Location: Cape Town, South Africa Device: Kindle 3	While it's not under warranty anymore, I'd still recommend contacting the Amazon customer support. Had two friends here in CT get damaged K3's replaced, however they under warranty. Heard a good few stories of old models getting replaced without any fuss. At worst, it might be worth popping it open and making sure all of the ribbon cables are snuggly in their sockets. And next time, buy directly from Amazon - they do ship Kindles to SA directly (and a good 30% cheaper than retail shops/online)

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