Awesome Astak customer service

Bookathon · 06-11-2009, 03:57 PM

I had a screen issue with my ez reader, it kind of look broke from inside and had a black ghosting on it, even though I dont recall any drops, but I called customer service and they immediately issued me a RMA number, i paid the one way posting, once they received the unit they called me and told me the screen is broken but no evidence of trauma to any external parts therefore they will replace my unit at no cost and will backup my books from broken to new unit. They overnighted it and give me fedex tracking number.

I am impressed because as far as I know nobody will replace the broken screen.

mklynds · 06-11-2009, 05:56 PM

Wow, talk about a company going the extra mile. This is definitely going to influence my decision making! Thanks for letting us all know about a great Customer Service experience. It is so easy to forget to post the good but so easy to post all the bad stuff.

phenomshel · 06-13-2009, 11:59 PM

Astak's customer service is destined to be legendary. I made one mention on this forum of a problem with .lit files on my EZ Reader and Robert immediately (as in within twenty minutes of my post) answered with instructions to contact the tech. at Astak. Within a day I was sent a firmware update download.

manifestor · 06-14-2009, 08:20 AM

Thanks so much for your sharing. This makes me a proud and happy owner of the EZ reader.

06-11-2009, 03:57 PM	#1
Bookathon Bookaholic Posts: 72 Karma: 142 Join Date: Dec 2008 Device: Kindle 1, 3, Ipad	Awesome Astak customer service I had a screen issue with my ez reader, it kind of look broke from inside and had a black ghosting on it, even though I dont recall any drops, but I called customer service and they immediately issued me a RMA number, i paid the one way posting, once they received the unit they called me and told me the screen is broken but no evidence of trauma to any external parts therefore they will replace my unit at no cost and will backup my books from broken to new unit. They overnighted it and give me fedex tracking number. I am impressed because as far as I know nobody will replace the broken screen.

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06-11-2009, 05:56 PM	#2
mklynds That guy, no not that guy Posts: 337 Karma: 2846 Join Date: May 2009 Location: Alberta, Canada Device: PRS600 Red	Wow, talk about a company going the extra mile. This is definitely going to influence my decision making! Thanks for letting us all know about a great Customer Service experience. It is so easy to forget to post the good but so easy to post all the bad stuff.

06-13-2009, 11:59 PM	#3
phenomshel ZCD BombShel Posts: 4,793 Karma: 8293322 Join Date: Jan 2009 Location: The Frozen North (aka Illinois, USA) Device: iPad, STB Kindle Oasis	Astak's customer service is destined to be legendary. I made one mention on this forum of a problem with .lit files on my EZ Reader and Robert immediately (as in within twenty minutes of my post) answered with instructions to contact the tech. at Astak. Within a day I was sent a firmware update download.

06-14-2009, 08:20 AM	#4
manifestor Connoisseur Posts: 75 Karma: 39 Join Date: May 2009 Device: Astak EZreader, Aluratek Libre Pro	Thanks so much for your sharing. This makes me a proud and happy owner of the EZ reader.