They fixed it! No charge!

MomAndrea · 11-20-2008, 11:00 AM

I posted about a month ago that the screen on my 505 was broken. It had not been dropped, bent, mishandled, etc. We called Sony service and they told us that it was definitely NOT a warranty repair. I was so sad.

We sent it in to them anyway with a note explaining that we hoped it could be fixed under the warranty. We didn't hear anything from them for a couple of weeks.

Well, it just came to the door via courier and it is fixed! They didn't charge us. I am just over the moon thrilled.

JSWolf · 11-20-2008, 11:33 AM

That is awesome news. It's nice to know that sometimes a big company can come through when needed most.

MickeyC · 11-20-2008, 01:11 PM

That is cool!

I had an MEdge Leisure cover that worked fine till, after I'd had it a couple of months, the zipper jammed. So I sent MEdge a note asking how much it would cost to repair and, instead of answering, they sent me a new one at no charge!

11-20-2008, 11:00 AM	#1
MomAndrea Member Posts: 13 Karma: 10 Join Date: Dec 2007 Location: Canada Device: iPad (my PRS-505 died)	They fixed it! No charge! I posted about a month ago that the screen on my 505 was broken. It had not been dropped, bent, mishandled, etc. We called Sony service and they told us that it was definitely NOT a warranty repair. I was so sad. We sent it in to them anyway with a note explaining that we hoped it could be fixed under the warranty. We didn't hear anything from them for a couple of weeks. Well, it just came to the door via courier and it is fixed! They didn't charge us. I am just over the moon thrilled.

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11-20-2008, 11:33 AM	#2
JSWolf Resident Curmudgeon Posts: 74,027 Karma: 129333114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	That is awesome news. It's nice to know that sometimes a big company can come through when needed most.

11-20-2008, 01:11 PM	#3
MickeyC Grand Sorcerer Posts: 16,732 Karma: 12185114 Join Date: Nov 2007 Location: Florida Device: iPhone 6 plus, Sony T1, iPad 3	That is cool! I had an MEdge Leisure cover that worked fine till, after I'd had it a couple of months, the zipper jammed. So I sent MEdge a note asking how much it would cost to repair and, instead of answering, they sent me a new one at no charge!

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