Discussions with Amazon CS about PW Defects - Page 27

xendula · 02-15-2013, 10:33 PM

Hmmm, I wrote him as well, but Jeff never reacted to it.

JLeighs · 02-15-2013, 10:47 PM

Quote:

Originally Posted by sparklemotion

I'm glad you followed through and got a response. Hopefully you'll get a better PW out of it, although I feel the same as you, that perfect PW's don't exist. Still, some are better than others, I hope you get a better one.

Keep us posted.

I felt a little silly after I sent the email because, honestly, it's not like I spend tons of money at Amazon. There hasn't been much disposable income around here in the last few years, so it's not like I'm some important customer that they need to keep happy. So, as I said, I felt rather silly after I hit "send". I'm pleased that someone responded, though. It made me feel better about the whole thing. Hopefully something good will come of it.

sparklemotion · 02-15-2013, 11:00 PM

Quote:

Originally Posted by JLeighs

I felt a little silly after I sent the email because, honestly, it's not like I spend tons of money at Amazon. There hasn't been much disposable income around here in the last few years, so it's not like I'm some important customer that they need to keep happy. So, as I said, I felt rather silly after I hit "send". I'm pleased that someone responded, though. It made me feel better about the whole thing. Hopefully something good will come of it.

You shouldn't feel silly at all. You paid good money for the PW and one expects a certain level of quality. You had ever right to complain and hopefully they will try to make it right. I really do think they have excellent customer service and try very hard to make things right. For me, it wasn't solved to my 100% satisfaction, but it wasn't for their lack of trying, I just think the PW has issues. I was willing to accept that and keep the PW I have because I really do love it overall.

It would be great if you could get a PW with less hues on it so here's hoping. Good luck.

Joy736 · 02-16-2013, 02:19 AM

Quote:

Originally Posted by JLeighs

I felt a little silly after I sent the email because, honestly, it's not like I spend tons of money at Amazon. There hasn't been much disposable income around here in the last few years, so it's not like I'm some important customer that they need to keep happy. So, as I said, I felt rather silly after I hit "send". I'm pleased that someone responded, though. It made me feel better about the whole thing. Hopefully something good will come of it.

Don't feel silly. You deserve their customer service as much as any other of their customers. I also did not buy much at Amazon, almost nothing exactly. I also hadn't even bought my Paperwhite directly from Amazon, but they still gave me a replacement and I got to keep the old one. Amazon truly is amazing and I hope you get a good Paperwhite this time.

Yolina · 02-16-2013, 03:21 AM

Quote:

Originally Posted by JLeighs

I felt a little silly after I sent the email because, honestly, it's not like I spend tons of money at Amazon. There hasn't been much disposable income around here in the last few years, so it's not like I'm some important customer that they need to keep happy. So, as I said, I felt rather silly after I hit "send". I'm pleased that someone responded, though. It made me feel better about the whole thing. Hopefully something good will come of it.

No reason to feel silly at all

Fingers crossed they will do what they can to get you one that's ok

Katsunami · 02-16-2013, 09:11 AM

Mailed Jeff Bezos?

Oh dear. Now you might get a Kindle that's filled with light from the phial of Galadriel.

That one *has* to have even lighting.

JLeighs · 02-16-2013, 10:20 AM

Quote:

Originally Posted by Katsunami

Mailed Jeff Bezos?

Oh dear. Now you might get a Kindle that's filled with light from the phial of Galadriel.

That one *has* to have even lighting.

Ha!

drewh · 02-20-2013, 02:50 AM

Hey all, have been reading this forum for ages but finally getting round to posting!

I ordered a Kindle PPW from Amazon.com for me and then another for a friend (the second one coming from Japan through Tenso forwarder). Anyway it arrived, and at first I thought awesome - screen perfect and no shadows even at the bottom (its a batch 604). But then, looked at the top and right side of it - especially top (see left pic for batch 604 Japan one, 603 first PPQ on right):

Thats pretty poor QC I must say!! So have returned it and luckily from amazon.jp wasn't an issue. Replacement coming from Amazon.com but I'm worried being a replacement, it'll be a refurb and prob not batch 604 (they seem to have eliminated completely the shadows at the bottom in that batch as my first PPW is batch 603).

Ppls thoughts?
Andrew

HarryT · 02-20-2013, 05:13 AM

I have to say that both those screen look entirely normal to me. That's the problem here - different people have different expectations about what this lighting technology can achieve. You will NOT get a perfectly evenly illuminated screen, like an LCD screen. A certain amount of shadowing is entirely normal.

drewh · 02-20-2013, 05:44 AM

Quote:

Originally Posted by HarryT

I have to say that both those screen look entirely normal to me.

Harry, see the big odd grey line gap at the top? I've never seen an electronic device with a good 2mm gap at the top like that before the screen starts. Can't see how that is entirely normal or in any way good QC. Thats the issue with the PPW, not the screen - it is perfect (and though my first PPW shadows are alot more than the right picture shows, I'm totally happy with it - haven't complained about it).

Would anyone seriously accept a PPW with a gap like that at the top before the screen?

HarryT · 02-20-2013, 05:53 AM

Quote:

Originally Posted by drewh

Harry, see the big odd grey line gap at the top? I've never seen an electronic device with a good 2mm gap at the top like that before the screen starts. Can't see how that is entirely normal or in any way good QC. Thats the issue with the PPW, not the screen - it is perfect (and though my first PPW shadows are alot more than the right picture shows, I'm totally happy with it - haven't complained about it).

Would anyone seriously accept a PPW with a gap like that at the top before the screen?

Sorry, that wasn't evident from your description. If that's the problem I agree that this needs to be replaced.

meeera · 02-20-2013, 07:19 AM

I would also not accept the headlamping on the leftmost screen - it is uneven and the worst 'finger' would extend into a good 5-6 lines of the text, unlike the acceptable headlamping on the right screen.

The colour blotches convo has been done to death here - suffice it to say that if those colours are true I wouldn't be able to read comfortably on either of them, but less colour-sensitive people might say they are perfectly fine.

Neither of these issues is intrinsic to the tech. The Kobo Glos don't have the colour-bruising issue at all (and some Paperwhites apparently don't), and most Paperwhites don't have the level of headlamping seen on that left screen.

drewh · 02-20-2013, 07:52 AM

Yeh, the line at the top was the issue - still don't know how that got through whatever quality checks they have. Actually the pics are all a bit misleading - the screen itself on the left one is really, really good... at the bottom there are no shadows between the LEDs at all, unlike my other one (one on the right). I can see the headlamping in the pic but on the device, theres nothing.

I agree some people are expecting too much, BUT after seeing how they've completely eliminated the shadows between LEDs on the left PPW (batch 604) - I know I could have just been lucky - but it makes me think they're still tweaking the manufacturing process ever so slightly, which should have been done well before so many million devices shipped. If, and its only if, all batch 604's are like that, then that screen is pretty close to perfect (would be hard to see how they'd improve it any more given the current process re LEDs and spreading across the 'flattened optical fibre' like piece).

Will post when I receive the replacement to see if same or not!

xendula · 02-20-2013, 07:52 AM

Drew, the color bruising on the right one looks really bad to me, not as bad on the left one with the misaligned screen. I hope the replacements will be better.

Also, most people just expect devices without bruises, holes in the screens, and smudges underneath the screen. Not too much to ask for.... As meeera said, Kobos don't have any of those issues.

drewh · 02-20-2013, 07:59 AM

Quote:

Originally Posted by xendula

Drew, the color bruising on the right one looks really bad to me

Hey xendula... by bruising you're talking about the shadows at the bottom? (between the LEDs?). I can still replace that one as its in the 30 days - I had just resigned to reading with those as everything else was good & others had the same on theirs. What do you think?

02-20-2013, 07:52 AM	#404
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	Drew, the color bruising on the right one looks really bad to me, not as bad on the left one with the misaligned screen. I hope the replacements will be better. Also, most people just expect devices without bruises, holes in the screens, and smudges underneath the screen. Not too much to ask for.... As meeera said, Kobos don't have any of those issues. Last edited by xendula; 02-20-2013 at 07:55 AM.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
general quality defects in my Kindle 4	joblack	Amazon Kindle	31	08-08-2012 01:43 PM
Weird sounds in K4NT. Defects?	AEA64	Amazon Kindle	4	03-26-2012 12:31 AM
DR800 MAIN DEFECTS OF THE DR800S/SG DEVICE	repods	iRex	28	06-07-2010 05:03 PM
Iliad screen defects	Scifier	iRex	9	01-25-2008 02:36 AM

02-15-2013, 10:33 PM	#391
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	Hmmm, I wrote him as well, but Jeff never reacted to it.

02-16-2013, 09:11 AM	#396
Katsunami Grand Sorcerer Posts: 6,111 Karma: 34000001 Join Date: Mar 2008 Device: KPW1, KA1	Mailed Jeff Bezos? Oh dear. Now you might get a Kindle that's filled with light from the phial of Galadriel. That one has to have even lighting.

02-20-2013, 02:50 AM	#398
drewh Connoisseur Posts: 55 Karma: 576022 Join Date: Feb 2013 Device: Kindle Paperwhite	Hey all, have been reading this forum for ages but finally getting round to posting! I ordered a Kindle PPW from Amazon.com for me and then another for a friend (the second one coming from Japan through Tenso forwarder). Anyway it arrived, and at first I thought awesome - screen perfect and no shadows even at the bottom (its a batch 604). But then, looked at the top and right side of it - especially top (see left pic for batch 604 Japan one, 603 first PPQ on right): Thats pretty poor QC I must say!! So have returned it and luckily from amazon.jp wasn't an issue. Replacement coming from Amazon.com but I'm worried being a replacement, it'll be a refurb and prob not batch 604 (they seem to have eliminated completely the shadows at the bottom in that batch as my first PPW is batch 603). Ppls thoughts? Andrew

02-20-2013, 05:13 AM	#399
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I have to say that both those screen look entirely normal to me. That's the problem here - different people have different expectations about what this lighting technology can achieve. You will NOT get a perfectly evenly illuminated screen, like an LCD screen. A certain amount of shadowing is entirely normal.

02-20-2013, 07:19 AM	#402
meeera Grand Sorcerer Posts: 5,658 Karma: 66417824 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	I would also not accept the headlamping on the leftmost screen - it is uneven and the worst 'finger' would extend into a good 5-6 lines of the text, unlike the acceptable headlamping on the right screen. The colour blotches convo has been done to death here - suffice it to say that if those colours are true I wouldn't be able to read comfortably on either of them, but less colour-sensitive people might say they are perfectly fine. Neither of these issues is intrinsic to the tech. The Kobo Glos don't have the colour-bruising issue at all (and some Paperwhites apparently don't), and most Paperwhites don't have the level of headlamping seen on that left screen.

02-20-2013, 07:52 AM	#403
drewh Connoisseur Posts: 55 Karma: 576022 Join Date: Feb 2013 Device: Kindle Paperwhite	Yeh, the line at the top was the issue - still don't know how that got through whatever quality checks they have. Actually the pics are all a bit misleading - the screen itself on the left one is really, really good... at the bottom there are no shadows between the LEDs at all, unlike my other one (one on the right). I can see the headlamping in the pic but on the device, theres nothing. I agree some people are expecting too much, BUT after seeing how they've completely eliminated the shadows between LEDs on the left PPW (batch 604) - I know I could have just been lucky - but it makes me think they're still tweaking the manufacturing process ever so slightly, which should have been done well before so many million devices shipped. If, and its only if, all batch 604's are like that, then that screen is pretty close to perfect (would be hard to see how they'd improve it any more given the current process re LEDs and spreading across the 'flattened optical fibre' like piece). Will post when I receive the replacement to see if same or not!

Advert

Advert