Kindle Customer Service

nimblem · 11-27-2011, 07:54 PM

I typically don't boast companies for their customer service but due to the excellent care I got tonight, I thought I would share.

I bought my DXG about two years ago, which is well out of the warranty period of one year. However, when I called this evening with a concern regarding loss of sound from the AUX Input I was pleasantly surprise by the response I got. I was anticipating a replacement fee for my device at the very most, although I was prepared to be told that I would have to cover the full cost should I choose to replace it. So when I was told that I would be getting a replacement at no cost to myself I was astonished. I have heard wonderful things about Kindle Support however I have to admit I didn't feel that I would ever have a situation where I would rely on their good nature. Thanks Amazon!

RainingLemur · 11-27-2011, 08:47 PM

Their customer services always seem to go above and beyond.

Blossom · 11-27-2011, 09:08 PM

I agree Kindle Support is awesome!

Amazon C.S. is too.

tubemonkey · 11-27-2011, 11:03 PM

Kindle support is excellent and is the best amongst Amazon's sub-divisions.

blue_skies · 11-28-2011, 12:03 AM

Yes Amazon's Kindle support is terrific, and it has made me an even bigger fan of both Amazon and the Kindle.

Barbara1955 · 11-28-2011, 12:27 AM

Kindle/ Amazon support!!

Happy Hollidays!

gweminence · 11-28-2011, 03:42 AM

Amazon, for this reason, ranks right up there with Costco, for me. This is why EVERYTHING I buy is from one or the other of these two vendors.

osnova · 11-28-2011, 04:31 AM

I also have good things to say about Amazon's CS. However, when there is a true software issue/bug and their engineers need to get involved, it could take a long time or in some instances the bugs have not been fixed in almost a year.

tubemonkey · 11-28-2011, 04:41 AM

Quote:

Originally Posted by osnova

I also have good things to say about Amazon's CS. However, when there is a true software issue/bug and their engineers need to get involved, it could take a long time or in some instances the bugs have not been fixed in almost a year.

Audible support is like that. Took them over two weeks to resolve a membership issue.

DreamWriter · 11-28-2011, 01:26 PM

Wow, it's incredible that they replaced your DXG at no cost after two years!

I also have had excellent customer service at Amazon. They recently replaced my year-old K3 Kindle Keyboard 3G due to a slight screen defect and a battery drain issue. I'm not sure if the parts inside this replacement Kindle are refurbished, but the outside is certainly brand-new! I'm very pleased.

foreverjuly · 11-28-2011, 01:29 PM

Quote:

Originally Posted by PhillipA82

Yes, Kindle/Amazon support is excellent!!!

Agreed!

Stingo · 11-28-2011, 02:06 PM

Unfortunately their knowledge level on issues is not always the best. You can spend hours trying to figure out an issue with them and often get the wrong answer. That said, they are courteous and will do whatever they can to make the customer happy.

osnova · 11-29-2011, 03:28 PM

Quote:

Originally Posted by Stingo

That said, they are courteous and will do whatever they can to make the customer happy.

A short anecdote about this. In one instance I had many emails and phone calls with them trying to diagnose an issue with Kindle 3 software. It was serious enough that I sent an email to Jeff himself without hoping for an answer. What do you know. I received a response from a lady high up in their hierarchy who said that Jeff assigned it to her to look into this issue. Whether or not Jeff actually read my email, I was impressed.

vigna04 · 11-29-2011, 04:05 PM

I've always had great support from Amazon Support as well

pgnds · 11-30-2011, 12:50 AM

I also have had excellent customer service at Amazon.

11-27-2011, 07:54 PM	#1
nimblem Addict Posts: 304 Karma: 7102 Join Date: Dec 2009 Device: Pocket Pro, Kindle Dx	Kindle Customer Service I typically don't boast companies for their customer service but due to the excellent care I got tonight, I thought I would share. I bought my DXG about two years ago, which is well out of the warranty period of one year. However, when I called this evening with a concern regarding loss of sound from the AUX Input I was pleasantly surprise by the response I got. I was anticipating a replacement fee for my device at the very most, although I was prepared to be told that I would have to cover the full cost should I choose to replace it. So when I was told that I would be getting a replacement at no cost to myself I was astonished. I have heard wonderful things about Kindle Support however I have to admit I didn't feel that I would ever have a situation where I would rely on their good nature. Thanks Amazon!

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11-27-2011, 08:47 PM	#2
RainingLemur Spork Connoisseur Posts: 2,355 Karma: 16780603 Join Date: Mar 2011 Device: Nook Color	Their customer services always seem to go above and beyond.

11-27-2011, 09:08 PM	#3
Blossom Treasure Seeker Posts: 18,708 Karma: 26026435 Join Date: Mar 2010 Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices	I agree Kindle Support is awesome! Amazon C.S. is too.

11-27-2011, 11:03 PM	#4
tubemonkey monkey on the fringe Posts: 45,477 Karma: 158151390 Join Date: May 2010 Location: Seattle Metro Device: Moto E6, Echo Show	Kindle support is excellent and is the best amongst Amazon's sub-divisions.

11-28-2011, 12:03 AM	#5
blue_skies Evangelist Posts: 402 Karma: 1143880 Join Date: Jan 2011 Location: Ohio Device: Boyue T62+; Boyue Mimas; and my old Kindle Keyboard	Yes Amazon's Kindle support is terrific, and it has made me an even bigger fan of both Amazon and the Kindle.

11-28-2011, 12:27 AM	#6
Barbara1955 Non-Techy Posts: 4,454 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	Kindle/ Amazon support!! Happy Hollidays!

11-28-2011, 03:42 AM	#7
gweminence Fat Guy Posts: 408 Karma: 24165 Join Date: Jun 2010 Device: Kindle Voyage	Amazon, for this reason, ranks right up there with Costco, for me. This is why EVERYTHING I buy is from one or the other of these two vendors.

11-28-2011, 04:31 AM	#8
osnova Kindler of the Flame Posts: 582 Karma: 646016 Join Date: Oct 2009 Location: US of A Device: K DX,3,KT,KP,KF, KFHD; Nook C, PRS600, iPad, Xoom, N900, N810, Zaurus	I also have good things to say about Amazon's CS. However, when there is a true software issue/bug and their engineers need to get involved, it could take a long time or in some instances the bugs have not been fixed in almost a year.

11-28-2011, 01:26 PM	#10
DreamWriter Books are brain food. Posts: 2,950 Karma: 4836916 Join Date: Nov 2010 Location: U.S. Device: Paperwhite · Fire HD6/HD8/HD10 · Galaxy Tab A7	Wow, it's incredible that they replaced your DXG at no cost after two years! I also have had excellent customer service at Amazon. They recently replaced my year-old K3 Kindle Keyboard 3G due to a slight screen defect and a battery drain issue. I'm not sure if the parts inside this replacement Kindle are refurbished, but the outside is certainly brand-new! I'm very pleased.

11-28-2011, 02:06 PM	#12
Stingo Fanatic Posts: 559 Karma: 1334691 Join Date: Nov 2006 Location: Miami Device: KH2O, KPW2, KDXG, KPW1, K3, S505	Unfortunately their knowledge level on issues is not always the best. You can spend hours trying to figure out an issue with them and often get the wrong answer. That said, they are courteous and will do whatever they can to make the customer happy.

11-29-2011, 04:05 PM	#14
vigna04 Member Posts: 23 Karma: 10 Join Date: Nov 2011 Device: kindle	I've always had great support from Amazon Support as well

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11-30-2011, 12:50 AM	#15
pgnds Patty Posts: 52 Karma: 492132 Join Date: Aug 2010 Location: USA Device: K-3, Fire 1st & 5 gen 8"	I also have had excellent customer service at Amazon.