07-15-2012, 05:53 AM | #1 |
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Kindle DX 3G Dead
I have a Kindle DX and I think the primary problem is that 3G isn't working. I have been through three levels of support with amazon, now I'm waiting for an Engineer to get in touch with me... I'm wondering if anyone here has any suggestions though, as the support people I spoke to didn't seem particularly knowledgeable (although they were very polite and responsive I'll admit).
The Problem Primarily 3G seems to be buggered, it seems to try to connect but just gets no connection and turns off again. This means I can't register my kindle (it was registered, but I tried a factory reset). Last book read and a few other things don't seem to be persisting, although it's possibly because of the 3G issue. Some things I have tried
Some pictures https://docs.google.com/open?id=0BxZ...Hp0Wk9uMmFxaTQ https://docs.google.com/open?id=0BxZ...2pHWWNZWUU3QXM Any advice would be appreciated, even if it's just comparing your 411 info to mine. I'd like to know if your "Radio Serial Number" appears all the time or just when 3G is on. I don't mind getting my hands dirty as I think it's probably out of warranty any way so if it's possible that rooting it to get SSH access will help me debug the problem then I'd be open to it. |
07-15-2012, 09:03 AM | #2 | |
Carpe diem, c'est la vie.
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Quote:
You could try taking it to a different location several miles (or km) away and try 311 again... Of course, the 411 info would be blank if you had wireless turned off. It IS on, right? Last edited by geekmaster; 07-15-2012 at 09:08 AM. |
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07-15-2012, 11:20 AM | #3 |
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I'm in Cornwall, UK. Over the last couple of days I've lost 3G on my DX, it's defaulting to GPRS, which is slooooow. It could have happened before then - I keep wireless off until I need it. I've been wondering if it's to do with the O2 problems, if you're in the UK, it could be the same issue. If so I imagine that it'll cure itself when O2 fix their problems.
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07-15-2012, 12:01 PM | #4 | |
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07-16-2012, 04:39 PM | #5 |
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It's back now anyway, thanks.
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07-17-2012, 04:52 AM | #6 | ||
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Quote:
Quote:
Yes, it's on, although as I said, if I turn it on the 411 doesn't appear until 3G has gone off again. Is this default behavior? |
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07-21-2012, 07:55 PM | #7 |
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Well Amazon has determined that it's faulty, but because it's out of warranty it will cost $150USD to replace... I think I can live without 3G unless I can repair it myself.
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08-03-2012, 02:54 AM | #8 | |
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No Whispernet on Kindle DX
Quote:
Unfortunately I had performed a "Factory Reset" prior to contacting them which has reset my DX to the default including not being registered which now means I cannot use the "Collections" function locally anymore :-( I have just ordered a new one which should hopefully be here in a few days. Am now scouring this site to see if there is any other way to get "Collections" working locally. |
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08-03-2012, 04:05 AM | #9 |
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08-03-2012, 07:51 AM | #10 | |
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No Whispernet on Kindle DX
Quote:
During my hunting session today, I actually discovered Kindle Collections and have installed it. I have also now jail-broken my Kindle DX and used a registration hack to locally register it and now the Collections function is once again available. That being said, I will actually use Calibre (with Kindle Collections)to control the content on my Kindles from now on anyway. Many thanks to the posters in MobileRead for the information I have garnered to assist me. https://www2.mobileread.com/i/smiliestext/thankyou.gif |
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08-03-2012, 08:02 AM | #11 | |
Carpe diem, c'est la vie.
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Quote:
One of my K4s had gotten bricked, and I developed the "simple debricking" method to debrick it. It had somehow gotten its mmc contents scrambled during an official firmware update, including where the serial number and other identifying info. After I restored this information (incorrectly) from a backup copy, it would not register (but it apparently confused the amazon servers and corrupted my records in their database). I discovered my bad data and reflashed it using the correct values from a backup copy, but it STILL would not register. After reaching a "high level" tech at amazon, he confirmed that my kindle's database record in their system contained an invalid "serial number and MAC address pairing". After he fixed that in their system, my kindle was able to register again, but mysteriously, its previous "Special Offers" status went away and my special offers screensavers reverted back to the factory "dead authors" screensavers. The point of this story is that perhaps something similar happened to your DX (corrupt registration server database record), and only an amazon tech that can modify your record in their registration server can get it to register again. |
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