Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Sony Reader

Notices

Reply
 
Thread Tools Search this Thread
Old 04-24-2008, 09:31 PM   #1
hans030390
Member
hans030390 began at the beginning.
 
Posts: 15
Karma: 10
Join Date: Apr 2008
Device: None
Connect software won't authorize my device!

Every time I try to authorize my PRS-500 (I won it from ebay), it says it had a problem authorizing it (error code 3-013). I can't do anything else (can't load books on it or anything that I've bought).

I've tried a hard reset of the device and deleting those files Sony mentioned in the Application Data folder and such...What do I do?
hans030390 is offline   Reply With Quote
Old 04-24-2008, 10:38 PM   #2
NatCh
Gizmologist
NatCh ought to be getting tired of karma fortunes by now.NatCh ought to be getting tired of karma fortunes by now.NatCh ought to be getting tired of karma fortunes by now.NatCh ought to be getting tired of karma fortunes by now.NatCh ought to be getting tired of karma fortunes by now.NatCh ought to be getting tired of karma fortunes by now.NatCh ought to be getting tired of karma fortunes by now.NatCh ought to be getting tired of karma fortunes by now.NatCh ought to be getting tired of karma fortunes by now.NatCh ought to be getting tired of karma fortunes by now.NatCh ought to be getting tired of karma fortunes by now.
 
NatCh's Avatar
 
Posts: 11,615
Karma: 929550
Join Date: Jan 2006
Location: Republic of Texas Embassy at Jackson, TN
Device: Pocketbook Touch HD3
Have you tried calling their support number? That may help you get through it ....
NatCh is offline   Reply With Quote
Advert
Old 04-24-2008, 11:23 PM   #3
hans030390
Member
hans030390 began at the beginning.
 
Posts: 15
Karma: 10
Join Date: Apr 2008
Device: None
I haven't been able to yet (they're currently closed).

Do you think the previous owner will need to de-authorize the device on his account before I can use it on mine?
hans030390 is offline   Reply With Quote
Old 04-25-2008, 12:02 AM   #4
hans030390
Member
hans030390 began at the beginning.
 
Posts: 15
Karma: 10
Join Date: Apr 2008
Device: None
Quote:
Originally Posted by NatCh View Post
Have you tried calling their support number? That may help you get through it ....
Oh yeah, and one more thing regarding that...One of the numbers seems to be shut down, and the other said they were closed (hours...it was the ebook one). Is the one that works still the right one for me to call?

Also, would it have anything to do with my firmware or software version? Perhaps one or the other is too high or incompatible? I know that's likely impossible considering the latest firmware and software are the only thing you can download on Sony's PRS-500 page.
hans030390 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
PRS-600 Newbie Q - do I need to "authorize" PRS600 w/ Sony software? mynameiskate Sony Reader 4 08-06-2010 04:09 PM
Unable to Authorize Computer with new Sony software? luqmaninbmore Sony Reader 2 12-22-2009 11:27 PM
de-authorize and re-authorize sony software willanaya Sony Reader 6 12-10-2009 08:52 PM
Unable to authorize device with Sony Atagahi Sony Reader 7 11-14-2009 11:48 PM
Connect Software - Is there a better way? bingle Sony Reader 1 10-03-2006 10:54 AM


All times are GMT -4. The time now is 03:29 AM.


MobileRead.com is a privately owned, operated and funded community.