K3 (keyboard) Screen is Frozen

[HarryT]

Originally Posted by liveoutloud91

I have a hypothesis that it may have something to do with the firmware version (3.1), as this problem was nonexisistent before that update, as far as I can tell.

It should also be noted that no modding, soft or hard, has been done to the Kindle.

You've cracked the screen - it's as simple as that. It has absolutely NOTHING to do with firmware. There is a thin layer of glass, called the "screen substrate", below the outer plastic screen. If you subject your Kindle to any kind of twisting or bending force, you WILL fracture this glass layer, and that's exactly what's happening here. If you're fracturing the screen substrate on a regular basis you REALLY need to treat your Kindle with more respect. This isn't covered by warranty - if it was any other supplier than Amazon you'd be buying a lot of new readers.

[liveoutloud91]

LOLOL! I sure do love trolls

[HarryT]

Friend, I'm trying to help you, whether you realise it or not. You are breaking the screen of your Kindle - it really is that simple. What you need to discover is HOW you're breaking the screen. Trying to blame it on the firmware is not going to solve anything. That's my advice. Take it or leave it.

[Zeebra]

Originally Posted by liveoutloud91

I spoke with an Amazon representative today and I'm being sent a replacement. I mentioned to her that this would be the fifth replacment for the same exact issue and she replied that Amazon had recently issued a recall for that model.

There's no "recall" on the Kindle keyboard. In fact my wife, 2 sisters and brother have all had theirs for over 2 years with no issues, all running firmware 3.1 right now.

[pdurrant]

Originally Posted by Fluribus

If the screen is cracked, then the update is almost certainly not the cause.

You're being excessively cautious there. There is no way that a firmware update could result in a cracked screen. It's definitely not the cause.

[HarryT]

Originally Posted by pdurrant

You're being excessively cautious there. There is no way that a firmware update could result in a cracked screen. It's definitely not the cause.

Precisely. A broken substrate is caused by physical damage to the Kindle.

[geekmaster]

Originally Posted by HarryT

Precisely. A broken substrate is caused by physical damage to the Kindle.

Although a firmware update *COULD* cause a broken screen if the user has anger-management issues (such as an adverse reaction to the new "airplane mode" on some firmware updates).

[Barty]

Originally Posted by Mike L

I had exactly the same problem a few months ago. It was indeed a cracked substrate. Like you, Liveoutloud91, I was able to get a free-of-charge replacement (even though the device was about three years old).

Mike

Wow, how did you manage that? I'd think it's long out of warranty.

[Mike L]

Originally Posted by Barty

Wow, how did you manage that? I'd think it's long out of warranty.

Don't know. I was just lucky, I suppose.

Not only was it out of warranty, but I had even bought it from a different Amazon national subsidiary.

Plus, they even offered to refund my postage costs for the return of the old one (but I felt it would be a bit churlish to insist on that, so I didn't follow it up).

Mike