Kindle 3 Browser problems

bkilian · 09-12-2010, 01:26 AM

I'm having huge issues with my Kindle 3 browser. I haven't yet managed to successfully open a single web page. Facebook doesn't load, m.facebook doesn't allow me to enter my username and password. Every time I try browse, it either doesn't work properly, fails entirely, or crashes the kindle and reboots it.

I don't see any other threads about this, am I the only one?

carld · 09-12-2010, 01:36 AM

My browser is stable and works well on most pages. I don't know why you're having problems, but I'd suggest calling customer service. They'll probably tell you to slide the power switch over and hold it for 20 seconds to reset your Kindle and try again.

Also, are you running the 3.0.1 update? That seems to have helped browser stability for a lot of people.

Do you have a specific URL that gives you trouble every time? We could check that out and see if it works for anyone else.

Tiersten · 09-12-2010, 02:30 AM

Reset the Kindle. Other people have had odd issues with loading certain sites and its generally been fixed by restarting the Kindle or by doing a reset where you slide and hold the power button for 20 seconds.

The 3.0.1 update fixes some bugs with the browser (and various other things) so you might want to get that first.

I know Facebook works on the Kindle and I've even used it with the original 3.0 firmware without any problems.

09-12-2010, 01:26 AM	#1
bkilian Zealot Posts: 131 Karma: 24870 Join Date: Oct 2006 Device: Sony PRS/505	Kindle 3 Browser problems I'm having huge issues with my Kindle 3 browser. I haven't yet managed to successfully open a single web page. Facebook doesn't load, m.facebook doesn't allow me to enter my username and password. Every time I try browse, it either doesn't work properly, fails entirely, or crashes the kindle and reboots it. I don't see any other threads about this, am I the only one?

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09-12-2010, 01:36 AM	#2
carld Wizard Posts: 2,698 Karma: 4748723 Join Date: Dec 2007 Device: Kindle Paperwhite	My browser is stable and works well on most pages. I don't know why you're having problems, but I'd suggest calling customer service. They'll probably tell you to slide the power switch over and hold it for 20 seconds to reset your Kindle and try again. Also, are you running the 3.0.1 update? That seems to have helped browser stability for a lot of people. Do you have a specific URL that gives you trouble every time? We could check that out and see if it works for anyone else.

09-12-2010, 02:30 AM	#3
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	Reset the Kindle. Other people have had odd issues with loading certain sites and its generally been fixed by restarting the Kindle or by doing a reset where you slide and hold the power button for 20 seconds. The 3.0.1 update fixes some bugs with the browser (and various other things) so you might want to get that first. I know Facebook works on the Kindle and I've even used it with the original 3.0 firmware without any problems.