Pixmania.co.uk selling Cybook - Page 2

Over · 08-24-2008, 07:02 AM

What a lousy service. Don't you have a consumer defence organization in your country?

And that "two week minimum" is clearly BS.

worxland · 08-24-2008, 05:45 PM

Yes, this is what you can expect with Pixmania. There's a quite good hardware forum in my country where if this company's name comes up in conversation every expert say at once "avoid at all cost". Sorry.

Format C: · 08-25-2008, 05:35 AM

Write to Booken themselves, and show them how lousy dealers can damage the company's name....

Sometimes it works...

Krystian Galaj · 08-25-2008, 01:44 PM

I thought Booken damages its own name well enough without resorting to outside help

jinibiza · 08-27-2008, 04:34 AM

I am pleased to say that I heard from Pixmania today that they are refunding me for the Cybook.

I am also very happy to report that I received a very sympathetic email from Bookeen two days ago, apologising for the delay in responding to me, and saying they would do whatever they could to help. They said they could not intervene directly with Pixmania, but they might be able to talk to Pixmania France. I cannot be sure, but perhaps they were influential in resolving this.

Obviously, I am feeling better about both Bookeen and Pixmania now. It is at least reassuring that finally, Pixmania did the right thing.

John

Over · 08-27-2008, 07:38 AM

Nice to hear that. But don't let it stop you from trying to get the Cybook again (but not through Pixmania, of course

).

08-24-2008, 05:45 PM	#17
worxland Connoisseur Posts: 65 Karma: 10 Join Date: Jan 2008 Location: Hungary Device: PRS-505, Paperwhite	Pixmania cannot change its stripes Yes, this is what you can expect with Pixmania. There's a quite good hardware forum in my country where if this company's name comes up in conversation every expert say at once "avoid at all cost". Sorry.

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08-24-2008, 07:02 AM	#16
Over Wizard Posts: 1,462 Karma: 6061516 Join Date: May 2008 Location: Cascais, Portugal Device: Kindle PW, Samsung Galaxy Note Pro 12.2", OnePlus 6	What a lousy service. Don't you have a consumer defence organization in your country? And that "two week minimum" is clearly BS.

08-25-2008, 05:35 AM	#18
Format C: Guru Posts: 753 Karma: 1496807 Join Date: Jul 2008 Location: The Third World Device: iLiad + PRS-505 + Kindle 3	Write to Booken themselves, and show them how lousy dealers can damage the company's name.... Sometimes it works...

08-25-2008, 01:44 PM	#19
Krystian Galaj Guru Posts: 820 Karma: 11012 Join Date: Nov 2007 Location: Warsaw, Poland Device: Bookeen Cybook	I thought Booken damages its own name well enough without resorting to outside help

08-27-2008, 04:34 AM	#20
jinibiza Member Posts: 23 Karma: 10 Join Date: Nov 2007 Device: Kindle 3/iPad/Iphone	I am pleased to say that I heard from Pixmania today that they are refunding me for the Cybook. I am also very happy to report that I received a very sympathetic email from Bookeen two days ago, apologising for the delay in responding to me, and saying they would do whatever they could to help. They said they could not intervene directly with Pixmania, but they might be able to talk to Pixmania France. I cannot be sure, but perhaps they were influential in resolving this. Obviously, I am feeling better about both Bookeen and Pixmania now. It is at least reassuring that finally, Pixmania did the right thing. John

08-27-2008, 07:38 AM	#21
Over Wizard Posts: 1,462 Karma: 6061516 Join Date: May 2008 Location: Cascais, Portugal Device: Kindle PW, Samsung Galaxy Note Pro 12.2", OnePlus 6	Nice to hear that. But don't let it stop you from trying to get the Cybook again (but not through Pixmania, of course ).