09-10-2011, 06:48 PM | #31 |
Grand Sorcerer
Posts: 12,166
Karma: 73448616
Join Date: Nov 2007
Location: Toronto
Device: Nexus 7, Clara, Touch, Tolino EPOS
|
You could try a PM here to SameerH, product manager for the Kobo readers.
|
09-10-2011, 06:55 PM | #32 | |
Séduisant
Posts: 4,706
Karma: 2107018
Join Date: Jan 2010
Location: Texas, USA
Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6
|
Quote:
The person on the phone didn't even bother to try to walk me through getting it going again. When she answered the phone I simply told her my unit won't power up and I tried the two methods of resetting and it didn't work. She sounded like she heard this before (more than once) or was formally informed about this. I was off the phone in less than 3 minutes. Last edited by SCION; 09-10-2011 at 06:59 PM. |
|
Advert | |
|
09-10-2011, 07:15 PM | #33 |
Grand Sorcerer
Posts: 12,166
Karma: 73448616
Join Date: Nov 2007
Location: Toronto
Device: Nexus 7, Clara, Touch, Tolino EPOS
|
Have you looked then at the standard warranty --> http://download.kobobooks.com/learnm...h_Warranty.pdf
This instructs you to call 1-866-204-4714 |
09-10-2011, 07:23 PM | #34 | |
Séduisant
Posts: 4,706
Karma: 2107018
Join Date: Jan 2010
Location: Texas, USA
Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6
|
Quote:
|
|
09-10-2011, 09:32 PM | #35 | |
Evangelist
Posts: 436
Karma: 538958
Join Date: Jul 2011
Device: none
|
Quote:
Hopefully the defective one will be replaced under warranty and that will be that. Last edited by molman; 09-10-2011 at 10:38 PM. Reason: typos |
|
Advert | |
|
09-10-2011, 09:45 PM | #36 |
Resident Curmudgeon
Posts: 73,970
Karma: 128903378
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
|
I suggest calling back Kobo and asking for tier 2 support and if that fails, a manager. Get someone who will issue you an RMA and a label to send it back.
|
09-10-2011, 09:52 PM | #37 |
Wizard
Posts: 1,326
Karma: 1077205
Join Date: Jun 2011
Device: Kobo Touch, Sony T1, Kobo Mini
|
Let us know when they tell you it will be replaced. All KT are still within standard warranty I expect replacement because of hardware failure. You are up beat entertaining asset I hope for quick replacement so you hang around here for 6 months when your KT warranty is up. ;-)
|
09-10-2011, 10:03 PM | #38 |
Peace, Love, and Books
Posts: 355
Karma: 1242738
Join Date: Sep 2010
Device: Kindle 3(3g), NookColor
|
That sucks Scion. I was actually thinking of getting one the other day but wasn't sure about the Borders thing so didn't, I'm interested to know how their customer service turns out.
|
09-11-2011, 02:55 AM | #39 |
Is that a sandwich?
Posts: 8,189
Karma: 100500000
Join Date: Jun 2010
Device: Nook Glowlight Plus
|
Fortunately, you discovered the problem before shipping. I would have felt terrible if a MR member received a non functioning unit.
It's the main reason I prefer to shop in person. Easy returns. |
09-11-2011, 09:31 AM | #40 | |
Séduisant
Posts: 4,706
Karma: 2107018
Join Date: Jan 2010
Location: Texas, USA
Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6
|
Kobo Support is really inefficient. Now I see why people swear by Amazon customer service and elevate the Kindle to such a high status.
Yesterday I called tech support and was issued a ticket #. Was told to await a response from Tier 2. Decided to post my ticket # at http://getsatisfaction.com/kobo. I perked up when I noticed a response from a Kobo rep. Was told that my ticket was updated. Went to check on the status of ticket. I'm asked the same freakin' questions the rep on the phone asked! Quote:
Last edited by SCION; 09-11-2011 at 09:34 AM. |
|
09-11-2011, 09:38 AM | #41 |
Séduisant
Posts: 4,706
Karma: 2107018
Join Date: Jan 2010
Location: Texas, USA
Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6
|
It's obvious there are no procedures in place for addressing the unique needs of those who purchased from Borders, USA and are unable to exchange defective units. There's absolutely no sense of urgency on the part of anyone when they're informed a device is obviously defective. Many folks have this power on problem as documented at GetSatisfaction/Kobo. Sometimes the resets work and sometimes they don't.
I plugged my device in overnight. When I unplugged it, it was warm. It's being charged. Did the reset thing again, and still nothing. Last edited by SCION; 09-11-2011 at 09:42 AM. |
09-11-2011, 10:34 AM | #42 |
Enthusiast
Posts: 48
Karma: 40000
Join Date: Mar 2011
Device: Nook Touch, Kindle Touch
|
I returned my kobo touch just a few days before they announced borders closing. I had multiple problems with it and the last straw was when the screen froze up and was striped.
|
09-11-2011, 04:57 PM | #43 |
Guru
Posts: 711
Karma: 2483502
Join Date: Jul 2011
Device: Kobo Aura
|
As a point of interest, another thread has a survey asking if people are happy with their Kobo Touch, and the overwhelming majority say they're happy with it.
|
09-11-2011, 05:13 PM | #44 | |
Séduisant
Posts: 4,706
Karma: 2107018
Join Date: Jan 2010
Location: Texas, USA
Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6
|
Quote:
http://getsatisfaction.com/kobo/problems/recent |
|
09-11-2011, 05:20 PM | #45 |
Séduisant
Posts: 4,706
Karma: 2107018
Join Date: Jan 2010
Location: Texas, USA
Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6
|
I need to add that the problems include all models of the Kobo. So, there is a history of dissatisfaction across models. More importantly, customer service is abysmal.
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
halo2.junk.us Was ist das? | Poppaea | Erste Hilfe | 4 | 06-01-2011 11:18 AM |
Accessories Don't buy that junk! | pewterbot9 | enTourage Archive | 14 | 05-29-2011 09:06 AM |
.99 for S.T. Joshi's Junk Fiction at Fictionwise | rogerVA | Deals and Resources (No Self-Promotion or Affiliate Links) | 4 | 02-12-2011 05:54 PM |
iPad Buyer Beware with Kobo and Zinio! | DixieGal | Apple Devices | 13 | 07-08-2010 08:56 PM |
PRS 600 JUNK | farmersteve | Sony Reader | 76 | 01-17-2010 07:34 AM |