Connect store lost my books

slayda · 11-10-2006, 05:11 PM

Has anyone else had the Connect store lose some of their books. I tried to re-download my books and they were not all there even thought my purchase history showed when I had purchased.

Anyone have the connect store support email address? Or phone number?

diabloNL · 11-10-2006, 05:24 PM

Go to "help" in the connect software and on the opened page click on "email customer support". Good luck!

maccoul · 11-10-2006, 09:39 PM

Stupid question but were you on the same computer? I use one at work because it has XP and I logged in to admin when I did the initial install and bought my first book. When I switched over to the regular staff profile the book wasn't listed (which makes sense) but since the store seems to be intertwined with the software I don't know if I'd be able to redownload from that profile or not.

slayda · 11-10-2006, 10:18 PM

Quote:

Originally Posted by maccoul

Stupid question but were you on the same computer? I use one at work because it has XP and I logged in to admin when I did the initial install and bought my first book. When I switched over to the regular staff profile the book wasn't listed (which makes sense) but since the store seems to be intertwined with the software I don't know if I'd be able to redownload from that profile or not.

Yes, same computer. The first 2 I purchased are there but the next three are not.

11-10-2006, 05:11 PM	#1
slayda Retired & reading more! Posts: 2,764 Karma: 1884247 Join Date: Sep 2006 Location: North Alabama, USA Device: Kindle 1, iPad Air 2, iPhone 6S+, Kobo Aura One	Connect store lost my books Has anyone else had the Connect store lose some of their books. I tried to re-download my books and they were not all there even thought my purchase history showed when I had purchased. Anyone have the connect store support email address? Or phone number?

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11-10-2006, 05:24 PM	#2
diabloNL Gadget Force® Posts: 705 Karma: 2733 Join Date: Jun 2006 Location: The Netherlands Device: Sony PRS-300 + Cybook with funny screen :P	Go to "help" in the connect software and on the opened page click on "email customer support". Good luck!

11-10-2006, 09:39 PM	#3
maccoul Junior Member Posts: 9 Karma: 10 Join Date: Nov 2006 Device: Sony Reader	Stupid question but were you on the same computer? I use one at work because it has XP and I logged in to admin when I did the initial install and bought my first book. When I switched over to the regular staff profile the book wasn't listed (which makes sense) but since the store seems to be intertwined with the software I don't know if I'd be able to redownload from that profile or not.

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