PRS-505 will not turn OFF

neilmarr · 08-25-2009, 09:36 AM

My 505 was working fine until a few days ago, then I found I couldn't turn it off with the power switch and that it doesn't even close in sleep mode. I've tried everything I can think of with no result and there's no advice around on the net on this particular problem. I live in France, so Sony's help lines, etc are useless to me. Any thoughts? Cheers and best wishes. Neil

Mosherix · 08-25-2009, 09:46 AM

Have you seen this thread?

https://www.mobileread.com/forums/showthread.php?t=43987

Formating the internal memory might fix the problem

neilmarr · 08-25-2009, 10:09 AM

Thanks, Mosherix. I'll take a look right now. Cheers. Neil

neilmarr · 08-25-2009, 10:22 AM

Tried the re-format advice, Mosherix, but it seems to be taking a heck of a lot of time. For fifteen or twenty minutes, I've had a greyscale screen with an exclamation mark against an back octagonal shape and the words 'formatting internal memory'. Does the delay suggest something else is wrong, or is it normal? Thanks. Neil

mickylonster · 08-26-2009, 01:29 AM

Hi Neilmar, I too posted this problem on this site last week , and I received lots of constructive sugestions . I even went out and bought a "psp" charger, However the problem still rermains IT WILL NOT TURN OFF !! I have tried re-setting it throught the tiny hole in the back , Nada ! So to enable myself to read , I charge it through the a/c charger , to do this I use the slide switch at the top and slide to on , this seems to function ok as the tiny orange light , lights up , however as soon as I plug the a/c charger into the book the light turns red and stays on , the book then goes to "continue to read " thus I am able to read the current book whilst charging , the only downside to this is that when I have finished reading , I just leave the book to dis-charge the battery. Which is "a pain in bum," I will be returning it to the retailer in the uk , when I go there in January 2010. I do hope you get yours sorted out , cheers , Mickylonster

neilmarr · 08-26-2009, 02:51 AM

The problem isn't as rare as I thought then, Micky. At my side, things are now worse than before. I left the machine on charge overnight and this morning woke up to a blank screen. When I uncoupled the thing, it wouldn't turn on. I tried toggling the switch and re-setting and eventully got the 'reader starting up' page. Then the menu is shown with the circling arrows ... then nothing. Blank as though turned off and it won't turn on again. At the moment, I've coupled it up again to the computer and the red charging light shows -- but nothing on screen to say the PRS is USB connected. I'm beginning to think that you and I have duff machines with a fatal flaw. Like yours, this PRS was bought in the UK and I'm out of the country, so it's not easy to fix a replacement with the dealer. How long is the warranty period in the UK? This one was bought at the start of the summer. Thanks and good luck with yours. Neil

neilmarr · 08-26-2009, 06:01 AM

By the way, I've been trying to re-format internal memory but have never completed the process because -- after an hour of the 'formatting internal memory' exclamation mark showing on screen -- I've felt that the function may not be working. Am I wrong? How long should re-formatting take? Cheers. Neil

JSWolf · 08-26-2009, 07:08 AM

Quote:

Originally Posted by neilmarr

Tried the re-format advice, Mosherix, but it seems to be taking a heck of a lot of time. For fifteen or twenty minutes, I've had a greyscale screen with an exclamation mark against an back octagonal shape and the words 'formatting internal memory'. Does the delay suggest something else is wrong, or is it normal? Thanks. Neil

Sounds like the battery might be flat. And if that is the case, you may need to get an AC adapter to charge your 505. A PSP compatible AC Adapter (not USB) is what you want.

neilmarr · 08-26-2009, 07:39 AM

Thanks, JS: The battery shows as fully charged (no red light showing and all cells are a healthy black on the battery status icon) but I've been using a USB. I'm not sure that re-formatting will solve my turn-off problem, though, even if I send to the
UK for an a/c adapter, and -- with Sony 'support' being about a light year short of bloody useless, I'm thinking of trashing this thing and trying some other reading device when I can afford to. Very, very disappointed with all the 505 hiccups. Cheers. Neil

neilmarr · 08-27-2009, 02:33 AM

Just for interest folks: As an experiment, I charged up the 505 via usb cable last night until the red light wasn't showing and the battery icon claimed a 'full' charge with four black cells showing. I then left the reader open without turning a single page. According to Sony claims, this should mean there would be zero drainage. However, when I woke up and checked this morning, the battery was as flat as a flapjack. I think those who recommend the AC charger are probably right. Sony is making false claims about the effectiveness of its 'free' usb cable. Many thanks. Neil

igorsk · 08-27-2009, 04:03 AM

Did you leave it connected and turned off the PC?

neilmarr · 08-27-2009, 04:21 AM

Hya Igorsk: When the reader told me it was 'fully charged', I left it disconnected from the PC. I just ordered an AC charger from Amazon in the UK (for some reason 30% cheaper than buying it from Amazon in France, where I live). It'll be interesting to see if that solves the problem. I'll certainly report back here. All the generous advice has been wonderful.

Incidentally, I head up the editorial team for a small indie publishing house. For the past eight years, we've covered all paperback releases (twelve a year) with ebook versions. They work perfectly on the PRS 505. If it wouldn't be breaking any house rules, I could post the bookshop URL here and offer any title or titles free to MobileRead members. Perhaps a long-standing member, mod or administrator could let me know if this is OK. I can be contacted on ntmarrATbewrite.net (use the @ sign, natch).

Thanks again for all the kind help, folks. I'm going to make this superb community a regular calling point. Best wishes. Neil

igorsk · 08-27-2009, 10:38 AM

If your Reader discharged without being connected to USB, then that definitely is not normal. You might have to use the warranty.
You can definitely post a URL to your shop, probably best in the Reading Recommendations forum. As long as you disclose that you work for them it's perfectly fine.

neilmarr · 08-27-2009, 11:01 AM

Hmmm ... I'll try again tonight, Igorsk, and leave it connected to see what happens. It'll be interesting to see if the AC charger solves the problem, though. If so, I'll certainly post the result -- if not, I'll post that, too.

I'll go into *Reading Recommendations* now, too, and post the URL for our own wee house.

Thing is with ebooks, that they cost so little to produce and zero to distribute because all the hard and expensive work -- editorial, design, technical, promo, what have you -- has gone into the paperback.

From our own site, we offer them at a nominal £1 ($2), but they go at full price on secondary retail sites like Amazon, etc. etc. Being ebook believers for ten years now, though, we're always happy to give them away free to anyone breaking into e-reading; especially folks who discuss ebooks as a community.

We (and our authors) see freeebooks as promoting our own titles and authors, handy (and cheap to distribute) for reviewers who are becoming more and more inclined to read digital versions ... and encouraging ebook reading in general.

Cheers. Neil

igorsk · 08-27-2009, 11:14 AM

You misunderstood my question. Leaving the reader connected to a turned off computer is exactly what could lead to the battery discharge. Since you didn't do that and the battery still discharged this looks like a faulty unit...

08-25-2009, 09:36 AM	#1
neilmarr neilmarr Posts: 7,216 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	PRS-505 will not turn OFF My 505 was working fine until a few days ago, then I found I couldn't turn it off with the power switch and that it doesn't even close in sleep mode. I've tried everything I can think of with no result and there's no advice around on the net on this particular problem. I live in France, so Sony's help lines, etc are useless to me. Any thoughts? Cheers and best wishes. Neil

08-27-2009, 02:33 AM	#10
neilmarr neilmarr Posts: 7,216 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	Just for interest folks: As an experiment, I charged up the 505 via usb cable last night until the red light wasn't showing and the battery icon claimed a 'full' charge with four black cells showing. I then left the reader open without turning a single page. According to Sony claims, this should mean there would be zero drainage. However, when I woke up and checked this morning, the battery was as flat as a flapjack. I think those who recommend the AC charger are probably right. Sony is making false claims about the effectiveness of its 'free' usb cable. Many thanks. Neil Last edited by neilmarr; 08-27-2009 at 02:36 AM.

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08-25-2009, 09:46 AM	#2
Mosherix Enthusiast Posts: 25 Karma: 120 Join Date: Mar 2009 Location: Guadalajara Mexico Device: iPod Touch, iPad, PRS 300	Have you seen this thread? https://www.mobileread.com/forums/showthread.php?t=43987 Formating the internal memory might fix the problem

08-25-2009, 10:09 AM	#3
neilmarr neilmarr Posts: 7,216 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	Thanks, Mosherix. I'll take a look right now. Cheers. Neil

08-25-2009, 10:22 AM	#4
neilmarr neilmarr Posts: 7,216 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	Tried the re-format advice, Mosherix, but it seems to be taking a heck of a lot of time. For fifteen or twenty minutes, I've had a greyscale screen with an exclamation mark against an back octagonal shape and the words 'formatting internal memory'. Does the delay suggest something else is wrong, or is it normal? Thanks. Neil

08-26-2009, 01:29 AM	#5
mickylonster Junior Member Posts: 5 Karma: 10 Join Date: Aug 2009 Device: prs 505 e reader	Hi Neilmar, I too posted this problem on this site last week , and I received lots of constructive sugestions . I even went out and bought a "psp" charger, However the problem still rermains IT WILL NOT TURN OFF !! I have tried re-setting it throught the tiny hole in the back , Nada ! So to enable myself to read , I charge it through the a/c charger , to do this I use the slide switch at the top and slide to on , this seems to function ok as the tiny orange light , lights up , however as soon as I plug the a/c charger into the book the light turns red and stays on , the book then goes to "continue to read " thus I am able to read the current book whilst charging , the only downside to this is that when I have finished reading , I just leave the book to dis-charge the battery. Which is "a pain in bum," I will be returning it to the retailer in the uk , when I go there in January 2010. I do hope you get yours sorted out , cheers , Mickylonster

08-26-2009, 02:51 AM	#6
neilmarr neilmarr Posts: 7,216 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	The problem isn't as rare as I thought then, Micky. At my side, things are now worse than before. I left the machine on charge overnight and this morning woke up to a blank screen. When I uncoupled the thing, it wouldn't turn on. I tried toggling the switch and re-setting and eventully got the 'reader starting up' page. Then the menu is shown with the circling arrows ... then nothing. Blank as though turned off and it won't turn on again. At the moment, I've coupled it up again to the computer and the red charging light shows -- but nothing on screen to say the PRS is USB connected. I'm beginning to think that you and I have duff machines with a fatal flaw. Like yours, this PRS was bought in the UK and I'm out of the country, so it's not easy to fix a replacement with the dealer. How long is the warranty period in the UK? This one was bought at the start of the summer. Thanks and good luck with yours. Neil

08-26-2009, 06:01 AM	#7
neilmarr neilmarr Posts: 7,216 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	By the way, I've been trying to re-format internal memory but have never completed the process because -- after an hour of the 'formatting internal memory' exclamation mark showing on screen -- I've felt that the function may not be working. Am I wrong? How long should re-formatting take? Cheers. Neil

08-26-2009, 07:39 AM	#9
neilmarr neilmarr Posts: 7,216 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	Thanks, JS: The battery shows as fully charged (no red light showing and all cells are a healthy black on the battery status icon) but I've been using a USB. I'm not sure that re-formatting will solve my turn-off problem, though, even if I send to the UK for an a/c adapter, and -- with Sony 'support' being about a light year short of bloody useless, I'm thinking of trashing this thing and trying some other reading device when I can afford to. Very, very disappointed with all the 505 hiccups. Cheers. Neil

08-27-2009, 04:03 AM	#11
igorsk Wizard Posts: 3,442 Karma: 300001 Join Date: Sep 2006 Location: Belgium Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear	Did you leave it connected and turned off the PC?

08-27-2009, 04:21 AM	#12
neilmarr neilmarr Posts: 7,216 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	Hya Igorsk: When the reader told me it was 'fully charged', I left it disconnected from the PC. I just ordered an AC charger from Amazon in the UK (for some reason 30% cheaper than buying it from Amazon in France, where I live). It'll be interesting to see if that solves the problem. I'll certainly report back here. All the generous advice has been wonderful. Incidentally, I head up the editorial team for a small indie publishing house. For the past eight years, we've covered all paperback releases (twelve a year) with ebook versions. They work perfectly on the PRS 505. If it wouldn't be breaking any house rules, I could post the bookshop URL here and offer any title or titles free to MobileRead members. Perhaps a long-standing member, mod or administrator could let me know if this is OK. I can be contacted on ntmarrATbewrite.net (use the @ sign, natch). Thanks again for all the kind help, folks. I'm going to make this superb community a regular calling point. Best wishes. Neil

08-27-2009, 10:38 AM	#13
igorsk Wizard Posts: 3,442 Karma: 300001 Join Date: Sep 2006 Location: Belgium Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear	If your Reader discharged without being connected to USB, then that definitely is not normal. You might have to use the warranty. You can definitely post a URL to your shop, probably best in the Reading Recommendations forum. As long as you disclose that you work for them it's perfectly fine.

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08-27-2009, 11:01 AM	#14
neilmarr neilmarr Posts: 7,216 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	Hmmm ... I'll try again tonight, Igorsk, and leave it connected to see what happens. It'll be interesting to see if the AC charger solves the problem, though. If so, I'll certainly post the result -- if not, I'll post that, too. I'll go into Reading Recommendations now, too, and post the URL for our own wee house. Thing is with ebooks, that they cost so little to produce and zero to distribute because all the hard and expensive work -- editorial, design, technical, promo, what have you -- has gone into the paperback. From our own site, we offer them at a nominal £1 ($2), but they go at full price on secondary retail sites like Amazon, etc. etc. Being ebook believers for ten years now, though, we're always happy to give them away free to anyone breaking into e-reading; especially folks who discuss ebooks as a community. We (and our authors) see freeebooks as promoting our own titles and authors, handy (and cheap to distribute) for reviewers who are becoming more and more inclined to read digital versions ... and encouraging ebook reading in general. Cheers. Neil

08-27-2009, 11:14 AM	#15
igorsk Wizard Posts: 3,442 Karma: 300001 Join Date: Sep 2006 Location: Belgium Device: PRS-500/505/700, Kindle, Cybook Gen3, Words Gear	You misunderstood my question. Leaving the reader connected to a turned off computer is exactly what could lead to the battery discharge. Since you didn't do that and the battery still discharged this looks like a faulty unit...