Trying to re-register a second hand reader

jrlonline · 06-28-2008, 11:06 AM

Hi everyone.

New to ebooks, and new to this forum.

I got my sony reader PRS500 second hand through ebay about ten days ago, and got it up and running. It is fab.

I'm in the UK, so I got a friend to send me some vouchers and I bought some books from the sony store. But it wouldn't let me add them to my device as the book was registered to another user.

I called Sony in the US and they did a hard reset, and that didn't seem to work, so they gave me a number to call that doesn't work from the UK.

Anyone else had this problem? Maybe the person I bought it from could go onto the website somewhere and changed his email to mine, or added mine or something?

Any help much appreciated......

HarryT · 06-28-2008, 11:50 AM

Do you mean the Reader is registered to another account? You said "the book", which doesn't make a lot of sense.

The easiest thing to do would be for the previous owner to remove the Reader from his account. You should then be able to register it to yours.

jrlonline · 06-28-2008, 12:28 PM

Thanks Harry,

sorry, yes I do mean the reader, not the book.

Thanks. I will ask him to remove himself from the sony store.

Fiacha · 06-28-2008, 12:39 PM

It is a little bit more complicated. The seller will need to give you a working username/password for his account so that you can remove the reader from the account. This is because the device needs to be connected to the account at the time it is removed. Then you can switch to your account and add the device.

I suppose that this is all part of making the DRM work.

Fiacha

jrlonline · 06-28-2008, 02:09 PM

great - thanks for the tip.

06-28-2008, 11:06 AM	#1
jrlonline Junior Member Posts: 5 Karma: 10 Join Date: Jun 2008 Device: Sony PRS-500	Trying to re-register a second hand reader Hi everyone. New to ebooks, and new to this forum. I got my sony reader PRS500 second hand through ebay about ten days ago, and got it up and running. It is fab. I'm in the UK, so I got a friend to send me some vouchers and I bought some books from the sony store. But it wouldn't let me add them to my device as the book was registered to another user. I called Sony in the US and they did a hard reset, and that didn't seem to work, so they gave me a number to call that doesn't work from the UK. Anyone else had this problem? Maybe the person I bought it from could go onto the website somewhere and changed his email to mine, or added mine or something? Any help much appreciated...... Last edited by jrlonline; 06-28-2008 at 02:06 PM.

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06-28-2008, 11:50 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Do you mean the Reader is registered to another account? You said "the book", which doesn't make a lot of sense. The easiest thing to do would be for the previous owner to remove the Reader from his account. You should then be able to register it to yours.

06-28-2008, 12:28 PM	#3
jrlonline Junior Member Posts: 5 Karma: 10 Join Date: Jun 2008 Device: Sony PRS-500	Thanks Harry, sorry, yes I do mean the reader, not the book. Thanks. I will ask him to remove himself from the sony store.

06-28-2008, 12:39 PM	#4
Fiacha Enthusiast Posts: 31 Karma: 376 Join Date: Jan 2008 Location: Pacific NorthWest Device: Kobo H20, Nook Glowlight 3	It is a little bit more complicated. The seller will need to give you a working username/password for his account so that you can remove the reader from the account. This is because the device needs to be connected to the account at the time it is removed. Then you can switch to your account and add the device. I suppose that this is all part of making the DRM work. Fiacha

06-28-2008, 02:09 PM	#5
jrlonline Junior Member Posts: 5 Karma: 10 Join Date: Jun 2008 Device: Sony PRS-500	great - thanks for the tip.

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