My DX is acting up. Again.

Scott Nielsen · 02-27-2010, 06:33 AM

A few months back my first DX froze so badly that neither me nor Amazon CS could get it back to life (prior to that a hard reset had always worked). To Amazon's credit I got a replacement device without any argument.

My replacement unit, which I've only had for a month or so, is now starting to act up though which worries me. I have two issues:

1. Searching/finding an author or, god forbid, a title from the home scree takes anywhere from four minutes up to eight minutes. Clearly something is wrong - I seem to recall a time when this could be measured in 10 to 20 seconds. This on a library of about 1,300 books so not exceedingly large.

2. The device freezes on my frequently. Not once in awhile but like once or twice a day. It's becoming infuriating.

Amazon CS had nothing really clever to suggest so I figured I throw it out here to see if anyone has any bright ideas.

The only thing I could come up with myself was to remove all books from the device, leave it for a day or so in order for the old indexing to, erm, 'un-index' itself and then reload my books again. Unfortunately it did not improve my situation on either account.

daffy4u · 02-27-2010, 08:04 AM

What steps did Amazon have you perform the first time? Restart or reset to factory settings? Any hacks on it? Are you up to date on your firmware?

From the troubleshooting page.

Quote:

Kindle screen frozen or Kindle unresponsive.

Possible cause: * Low battery charge.

1. Plug the Kindle into a wall outlet.
2. Ensure the Kindle is charging (the indicator light should be on).
3. Wait 2 minutes.
4. If necessary unplug the Kindle and reset by moving and holding the power switch for 15 seconds before releasing it.

Scott Nielsen · 02-27-2010, 08:24 AM

I'm on 2.3.3 and was asked to monitor for a week to see if I could find a pattern to the freezes. I did ask about whether I should do a factory reset but was told it was unlikely to help so have not done so yet.

CS is dumbfounded as to why a search takes so long.

I have no hacks on it.

The lady I spoke to said she'll ask around and get back to me. I got the impression they'd replace this device for me as well if it can't be figured out but that isn't a great solution to me; I live in Malaysia and bought my DX at the launch so it's not an international version, therefore they cannot ship a replacement to an address outside of the U.S. It'd also cost me more than a little to ship my current unit back to the U.S.

rcuadro · 02-27-2010, 11:33 AM

Does it freeze when reading the same document?

angelad · 02-27-2010, 02:33 PM

Your body just affects DXs weirdely. YOu must be putting out crazy energy, hehe.

Either way 4-8 minutes for searching sounds extreme. Something ain't right with your unit. You probably might as well ask for another replacement.

02-27-2010, 06:33 AM	#1
Scott Nielsen Groupie Posts: 155 Karma: 112134 Join Date: May 2009 Location: Kuala Lumpur Device: iPad, K3, K4, T1	My DX is acting up. Again. A few months back my first DX froze so badly that neither me nor Amazon CS could get it back to life (prior to that a hard reset had always worked). To Amazon's credit I got a replacement device without any argument. My replacement unit, which I've only had for a month or so, is now starting to act up though which worries me. I have two issues: 1. Searching/finding an author or, god forbid, a title from the home scree takes anywhere from four minutes up to eight minutes. Clearly something is wrong - I seem to recall a time when this could be measured in 10 to 20 seconds. This on a library of about 1,300 books so not exceedingly large. 2. The device freezes on my frequently. Not once in awhile but like once or twice a day. It's becoming infuriating. Amazon CS had nothing really clever to suggest so I figured I throw it out here to see if anyone has any bright ideas. The only thing I could come up with myself was to remove all books from the device, leave it for a day or so in order for the old indexing to, erm, 'un-index' itself and then reload my books again. Unfortunately it did not improve my situation on either account.

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02-27-2010, 08:24 AM	#3
Scott Nielsen Groupie Posts: 155 Karma: 112134 Join Date: May 2009 Location: Kuala Lumpur Device: iPad, K3, K4, T1	I'm on 2.3.3 and was asked to monitor for a week to see if I could find a pattern to the freezes. I did ask about whether I should do a factory reset but was told it was unlikely to help so have not done so yet. CS is dumbfounded as to why a search takes so long. I have no hacks on it. The lady I spoke to said she'll ask around and get back to me. I got the impression they'd replace this device for me as well if it can't be figured out but that isn't a great solution to me; I live in Malaysia and bought my DX at the launch so it's not an international version, therefore they cannot ship a replacement to an address outside of the U.S. It'd also cost me more than a little to ship my current unit back to the U.S.

02-27-2010, 11:33 AM	#4
rcuadro Wizard Posts: 1,686 Karma: 874275 Join Date: Nov 2008 Location: Virginia Beach, VA Device: Kindle DX	Does it freeze when reading the same document?

02-27-2010, 02:33 PM	#5
angelad Groupie Posts: 163 Karma: 64 Join Date: Jun 2009 Device: kindle dx	Your body just affects DXs weirdely. YOu must be putting out crazy energy, hehe. Either way 4-8 minutes for searching sounds extreme. Something ain't right with your unit. You probably might as well ask for another replacement.

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