Did your Upgrade work ? Windows Versions

PeterT · 07-02-2010, 08:31 PM

I'm curious to see if others are seeing the same problems as I am in 64 Bit Vista.

I'd like to collect success / failure stats for Windows and the Kobo Upgrade,

wrenn1 · 07-02-2010, 08:32 PM

Mine was done in 10 minutes without problems. I have Windows 7

jimr · 07-02-2010, 08:34 PM

Windows Vista 32 bit went off without a hitch!

SameerH · 07-02-2010, 08:37 PM

Great idea for a poll.

luqmaninbmore · 07-02-2010, 08:43 PM

I am recording my experience as a fail for windows XP. It did in fact update the reader (the Firmware is listed as 1.4 and the 1.4 features are there), but it seems to have nuked the main partition in internal storage, it no longer connects as a USB mass storage device, and it locks up at shut down. I really like the reader itself; it feels very nice in my hand and I like the extensive use it makes of book covers. I also think the bluetooth option is neat. I just want it to work properly.

Luqman

StealthyScribe · 07-02-2010, 09:24 PM

Failed...Vista 64 bit. I've contacted Kobo 4 times today about it, no one that I spoke with had any answers. The last guy finally took my contact info and said someone would get back to me next week. The interesting thing is, the same issue happens for those with XP (installing the driver), and it still works, but for me, after the driver is installed it fails. Very frustrating.

PeterT · 07-02-2010, 10:16 PM

Quote:

Originally Posted by StealthyScribe

Failed...Vista 64 bit. I've contacted Kobo 4 times today about it, no one that I spoke with had any answers. The last guy finally took my contact info and said someone would get back to me next week. The interesting thing is, the same issue happens for those with XP (installing the driver), and it still works, but for me, after the driver is installed it fails. Very frustrating.

I had some contact with them last night and am waiting for a call back.

I sense the issue is related to the installation of LIBUSB0.SYS / DLL and seems to be an issue with the security certificates.

SensualPoet · 07-02-2010, 11:08 PM

I am running Windows 7 64 bit on a newish computer (Oct 2009) which was purchased just before the OS was released; so this is really an "upgrade" to Vista 64. Plus, I upgraded from regular to Pro 64 via download direct from Microsoft a few days later.

The browser I use is Google Chrome, currently version 5.0.xxx.

The only issue I experienced during the upgrade was pausing for a bit to locate a paper clip in the house ... ! I had not realised, even with the warning screen starting the upgrade, that his was mandatory ... I thought it was an "in case of emergency ..." piece of advice.

Kudos, again, on such CLEAR hand-holding instructions for the upgrade. Hopefully the install for spanking brand new users has been similarly improved.

Vardd · 07-02-2010, 11:33 PM

I am running Vista x86, worked perfectly. followed instruction, 10 min later i was done and i was back reading. Good job on the instruction for the upgrade.

JCKobo · 07-02-2010, 11:34 PM

We have a solution for Vista 64 users. Stay tuned.

JCKobo · 07-02-2010, 11:35 PM

Peter, your diagnostic report you sent us was invaluable and was a big help towards getting a fix ready.

m0_joe · 07-03-2010, 12:53 AM

tried 2 kobos on 64 bit both didn't work. Help desk ticket has been placed with Kobo. I am have a laptop with 32 bit vista. I am going to try the update with that one. Unfortunately I had to send one of my Kobo's back to the company (it was defective...again)

JCKobo · 07-03-2010, 09:03 AM

Quote:

Originally Posted by m0_joe

tried 2 kobos on 64 bit both didn't work. Help desk ticket has been placed with Kobo. I am have a laptop with 32 bit vista. I am going to try the update with that one. Unfortunately I had to send one of my Kobo's back to the company (it was defective...again)

Did you try the instructions I posted regarding Vista 64? There's a few quirks that we missed but fixed yesterday.

More details here:

http://kobo.zendesk.com/entries/2075...ice-to-upgrade

PeterT · 07-03-2010, 11:49 AM

I'd love to change my vote now lol

All going well for me. Still need to do the Wife's PC and Kobo later on (another 64 bit Vista).

PeterT · 07-03-2010, 05:04 PM

I can now report that the wife's 64 bit Vista worked perfectly, and there were no issues at all; devcie driver installed by itself.

View Poll Results: Did your Upgrade work by Windows Version
Worked - Windows XP	28	38.89%
Worked - Vista	8	11.11%
Worked - Windows 7	13	18.06%
Worked - Vista 64 bit	0	0%
Worked - Windows 7 64 bit	14	19.44%
Failed - Windows XP	3	4.17%
Failed - Vista	0	0%
Failed - Windows 7	2	2.78%
Failed - Vista 64 bit	5	6.94%
Failed - Windows 7 64 bit	0	0%
Multiple Choice Poll. Voters: 72. You may not vote on this poll

07-02-2010, 08:31 PM	#1
PeterT Grand Sorcerer Posts: 12,166 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Did your Upgrade work ? Windows Versions I'm curious to see if others are seeing the same problems as I am in 64 Bit Vista. I'd like to collect success / failure stats for Windows and the Kobo Upgrade,

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07-02-2010, 08:32 PM	#2
wrenn1 Addict Posts: 259 Karma: 48576 Join Date: Jun 2010 Device: Kobo	Mine was done in 10 minutes without problems. I have Windows 7

07-02-2010, 08:34 PM	#3
jimr Member Posts: 92 Karma: 32 Join Date: May 2010 Location: Kitchener, Ontario Device: Original Kobo	Windows Vista 32 bit went off without a hitch!

07-02-2010, 08:37 PM	#4
SameerH Product Manager Posts: 487 Karma: 590887 Join Date: May 2010 Location: Toronto Device: Kobo Aura H2O	Great idea for a poll.

07-02-2010, 08:43 PM	#5
luqmaninbmore Da'i Posts: 1,144 Karma: 1217499 Join Date: Oct 2008 Location: Baltimore Device: Toshiba Thrive, Kobo Touch, Kindle 1, Aluratek Libre, T-Mobile Comet	I am recording my experience as a fail for windows XP. It did in fact update the reader (the Firmware is listed as 1.4 and the 1.4 features are there), but it seems to have nuked the main partition in internal storage, it no longer connects as a USB mass storage device, and it locks up at shut down. I really like the reader itself; it feels very nice in my hand and I like the extensive use it makes of book covers. I also think the bluetooth option is neat. I just want it to work properly. Luqman

07-02-2010, 09:24 PM	#6
StealthyScribe Feverish Posts: 70 Karma: 42 Join Date: May 2010 Location: Alberta Device: Black Kobo	Failed...Vista 64 bit. I've contacted Kobo 4 times today about it, no one that I spoke with had any answers. The last guy finally took my contact info and said someone would get back to me next week. The interesting thing is, the same issue happens for those with XP (installing the driver), and it still works, but for me, after the driver is installed it fails. Very frustrating.

07-02-2010, 11:08 PM	#8
SensualPoet Wizard Posts: 2,302 Karma: 2607151 Join Date: Nov 2009 Location: Toronto Device: Kobo Aura HD, Kindle Paperwhite, Asus ZenPad 3, Kobo Glo	I am running Windows 7 64 bit on a newish computer (Oct 2009) which was purchased just before the OS was released; so this is really an "upgrade" to Vista 64. Plus, I upgraded from regular to Pro 64 via download direct from Microsoft a few days later. The browser I use is Google Chrome, currently version 5.0.xxx. The only issue I experienced during the upgrade was pausing for a bit to locate a paper clip in the house ... ! I had not realised, even with the warning screen starting the upgrade, that his was mandatory ... I thought it was an "in case of emergency ..." piece of advice. Kudos, again, on such CLEAR hand-holding instructions for the upgrade. Hopefully the install for spanking brand new users has been similarly improved.

07-02-2010, 11:33 PM	#9
Vardd Member Posts: 16 Karma: 10 Join Date: Jun 2010 Device: Kobo	I am running Vista x86, worked perfectly. followed instruction, 10 min later i was done and i was back reading. Good job on the instruction for the upgrade.

07-02-2010, 11:34 PM	#10
JCKobo Kobo Product Guy Posts: 244 Karma: 36848 Join Date: Aug 2009 Location: Toronto Device: Kobo Vox	We have a solution for Vista 64 users. Stay tuned.

07-02-2010, 11:35 PM	#11
JCKobo Kobo Product Guy Posts: 244 Karma: 36848 Join Date: Aug 2009 Location: Toronto Device: Kobo Vox	Peter, your diagnostic report you sent us was invaluable and was a big help towards getting a fix ready.

07-03-2010, 12:53 AM	#12
m0_joe Member Posts: 17 Karma: 14 Join Date: May 2010 Device: kobo	tried 2 kobos on 64 bit both didn't work. Help desk ticket has been placed with Kobo. I am have a laptop with 32 bit vista. I am going to try the update with that one. Unfortunately I had to send one of my Kobo's back to the company (it was defective...again)

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07-03-2010, 11:49 AM	#14
PeterT Grand Sorcerer Posts: 12,166 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	I'd love to change my vote now lol All going well for me. Still need to do the Wife's PC and Kobo later on (another 64 bit Vista).

07-03-2010, 05:04 PM	#15
PeterT Grand Sorcerer Posts: 12,166 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	I can now report that the wife's 64 bit Vista worked perfectly, and there were no issues at all; devcie driver installed by itself.