Defective LED on Paperwhite 2

taphil · 10-01-2013, 10:52 PM

Looks like I got a dud. I didn't notice it in the daytime when I got it, but went to read at night and it was obvious.

The left LED on the bottom doesn't turn on evenly with the other 3 LEDs. When the brightness setting is below 11, the left LED stays off. Above 11, it does turn on but it's not as bright as the other 3 LEDs. This causes a huge dark spot over the bottom left quarter of the screen with any brightness setting. It's even more obvious that in the pictures show.

This is ad-free PW2. I'll probably return it to Amazon and pick up the ad version at Best Buy and pay the $20. Question though: does the $20 fee to make the Kindle ad-free apply to the lifetime of that particular device, or does it carry over to Kindles I get in the future?

jswinden · 10-01-2013, 10:57 PM

Wow, send it back for sure. That is obviously a bad unit. The SO, or lack thereof, applies only to one specific Kindle. SO, or lack thereof, are not transferable to another Kindle.

taphil · 10-01-2013, 11:02 PM

So if I pay to remove SO, will it permanently be disabled if I were to sell it in the future and someone else registered it with their account?

ixtab · 10-02-2013, 06:06 AM

Quote:

Originally Posted by taphil

So if I pay to remove SO, will it permanently be disabled if I were to sell it in the future and someone else registered it with their account?

Exactly.

sirmaru · 10-02-2013, 08:00 AM

Quote:

Originally Posted by taphil

Looks like I got a dud. I didn't notice it in the daytime when I got it, but went to read at night and it was obvious.

The left LED on the bottom doesn't turn on evenly with the other 3 LEDs. When the brightness setting is below 11, the left LED stays off. Above 11, it does turn on but it's not as bright as the other 3 LEDs. This causes a huge dark spot over the bottom left quarter of the screen with any brightness setting. It's even more obvious that in the pictures show.

This is ad-free PW2. I'll probably return it to Amazon and pick up the ad version at Best Buy and pay the $20. Question though: does the $20 fee to make the Kindle ad-free apply to the lifetime of that particular device, or does it carry over to Kindles I get in the future?

Call Amazon CS and they will send you a new unit as a replacement with no cost to you. Yours is the first real defect I've seen posted here for the PW 2013. They may even give you a small credit for your inconvenience.

10-01-2013, 10:52 PM	#1
taphil Junior Member Posts: 2 Karma: 10 Join Date: Oct 2013 Device: Kindle Paperwhite 2	Defective LED on Paperwhite 2 Looks like I got a dud. I didn't notice it in the daytime when I got it, but went to read at night and it was obvious. The left LED on the bottom doesn't turn on evenly with the other 3 LEDs. When the brightness setting is below 11, the left LED stays off. Above 11, it does turn on but it's not as bright as the other 3 LEDs. This causes a huge dark spot over the bottom left quarter of the screen with any brightness setting. It's even more obvious that in the pictures show. This is ad-free PW2. I'll probably return it to Amazon and pick up the ad version at Best Buy and pay the $20. Question though: does the $20 fee to make the Kindle ad-free apply to the lifetime of that particular device, or does it carry over to Kindles I get in the future? Attached Thumbnails

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10-01-2013, 10:57 PM	#2
jswinden Nameless Being	Wow, send it back for sure. That is obviously a bad unit. The SO, or lack thereof, applies only to one specific Kindle. SO, or lack thereof, are not transferable to another Kindle.

10-01-2013, 11:02 PM	#3
taphil Junior Member Posts: 2 Karma: 10 Join Date: Oct 2013 Device: Kindle Paperwhite 2	So if I pay to remove SO, will it permanently be disabled if I were to sell it in the future and someone else registered it with their account?