07-27-2011, 04:12 AM | #1 |
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Experience with www.onyx-boox.com service and refunds
Hello,
Has anyone experience with the customer service of onyx-boox.com? I have (pre-)ordered a M90 from them, and returned it because of the blind spot on the touchscreen. I have send the parcel 16 days ago and not heard of them since. I send them 2 messages, one 2 days ago, one today requesting the status of the return and my money back. I am a bit pissed off because they are not reacting. Is there anything else I can do? Has anyone experience with the customer service of www.onyx-boox.com? Regards, Nathan |
07-27-2011, 04:47 AM | #2 | |
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Quote:
Success! |
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07-27-2011, 07:40 AM | #3 |
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Well, I send them an eMail in addition to the tickets I opened. Lets see what the outcome will be ...
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07-27-2011, 08:32 AM | #4 |
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07-27-2011, 08:58 AM | #5 |
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Hey,
I got a reply and very soon afterwards the money was refunded. The original delay was probably because I did not mark the parcel properly (no RMA number) so I guess the delay was partly my fault. But now everything worked very fast, thumbs up ! Regards, Nathan |
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07-28-2011, 01:41 AM | #6 |
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Due to the delay of the first batch, I asked for a refund and I got it after 2 days.
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09-19-2011, 08:39 AM | #7 |
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Onyx-boox.com service simply does not exist: avoid the nightmare if you still can...
There is practically no assistance, almost not at all... When I asked something I have usually received no answer. I think they simply do not have any assistance: their technicians are not supposed to be in contact with the customers, the only person who is authorised to keep contacts with customers (a lady, in my experience) does not have any technical skill and, finally, it is even possible that their technicians (based in China) do not speak English enough to provide assistance.
I hope someone will tell me, and prove me, that all I have just said is wrong. According to my experience, and to the situation so far, buying a product from these gentlemen can become a nightmare. I did, and I am owing a device which so many problems as if it was a prototype, well before the stage of introduction into the market. If this is the way China is approaching the Hi-Tech western market, including Australia, where I live, then I hope that this unfair, unethical and consumer insulting strategy will turn into a business demolishing boomerang. They would deserve it. Is it all so wrong and bad with the M90? Not at all! It is a pleasure reading on such a nice screen! But I am waiting the moment when everything will crash, when the screen will simply die, or any really major problem will happen. At that point I will write, write again, call the USA office, communicate with their main office in China, perhaps start some legal action, definitely write hundreds of e mails to all the Hi-Tech magazines of the Western world, write to all the Consumers' Associations I will be able to reach, and who knows what else... Well, if I were you, if you still can, I would avoid the nightmare. |
09-20-2011, 12:35 PM | #8 | |
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sadly, there's still non around. |
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09-22-2011, 09:07 AM | #9 |
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09-22-2011, 10:03 AM | #10 |
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09-22-2011, 07:54 PM | #11 | |
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Quote:
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09-23-2011, 07:09 AM | #12 | |
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PS: in addition it has only DDR400 128MB so it will be slow |
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09-23-2011, 07:54 AM | #13 |
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@DaleDe
Also, they are saying nothing about pearl display in the related too short pdf. |
09-23-2011, 08:43 AM | #14 |
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The blurb on the page the link goes to claims it is a pearl screen.
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09-23-2011, 10:30 AM | #15 |
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Jinke is the maker of many brands and devices that we all use already. They market under the Hanlin name and they use ADE for ePub and PDF with all the features available. They also include Cool Reader on all their products and have good support for lots of formats. lBook is from Jinke, as is Astak readers, several BEBOOK, and many more.
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