10-11-2012, 12:03 AM | #31 |
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Meh I thought David had a point and I don't see how he's being trollish. I do understand the OP's POV as well so I'm not taking sides on the actual issue but I do think its ridiculous to call people trolls just because they have a POV that they feel strongly about. Now if he was going out of his way to search for these threads I'd agree about the trollish thing.
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10-11-2012, 01:47 AM | #32 | |
Seriously?
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Sorry to disappoint, but you don't get to decide what my motivations and intentions are. |
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10-12-2012, 07:22 AM | #33 | |
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Here's documented proof that doing free returns of merchandise is good business:
http://bottomline.nbcnews.com/_news/...hases-357?lite Quote:
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10-12-2012, 10:12 AM | #34 | |
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Quote:
In my original post I gave a story as context and then asked which retailers offer discounts, as those are the ones I would like to frequent. I wasn't seeking solace, or advice on how to extract a refund from Kobo (which I got without particular difficulty, BTW), or whether it was appropriate of me to expect one. Rather than answering my reasonable question, he chose to make a provocative and irrelevant statement. It's irrelevant because it's not related to what I asked: I was looking for advice on where to shop *in the future.* Rather than allowing the discussion to flow towards which retailers offer discounts, it diverts things to whether or not I am taking responsibility for my actions. It's provocative partly because its blunt phrasing is an attack designed to provoke an emotional response. It does so because entices me to defend myself and my "mistake." In addition, it seems clear to everyone else that I was simply expecting the level of service found in most other on-line retailers and B&M stores. Assisting a customer in instances such as this is just good customer service: common sense for the retailer because it keeps customers coming back. This is so obvious it hardly needs to be said. So his comment was also provocative in that it ignores this. Finally, searching through his previous posts immediately revealed a similar comment in response to another poster who was trying to get a refund from Kobo. So what sort of person repeatedly posts inflammatory, irrelevant, messages to online fora with the (apparent) intent of provoking an emotional response? So I called a spade, a spade. So now he's largely succeeded in diverting the thread into a discussion of my character, which apparently is of great interest to him. *sigh* Last edited by raac; 10-12-2012 at 10:13 AM. Reason: add bracket |
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10-12-2012, 10:24 AM | #35 | |
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Quote:
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10-12-2012, 10:29 AM | #36 | |
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Quote:
Last edited by hwlester; 10-12-2012 at 10:32 AM. |
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10-12-2012, 10:37 AM | #37 |
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10-12-2012, 10:46 AM | #38 |
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It's not hard to accidentally click Buy instead of Add to Wishlist.
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10-12-2012, 11:18 AM | #39 |
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10-12-2012, 11:48 AM | #40 |
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10-12-2012, 12:01 PM | #41 |
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Yes, over e-mail it wasn't very impressive. Just a dismissive "we can't help you, sorry." Over the phone the issue got escalated and was dealt with right away. I told them both that I'd bought it assuming it was a the second edition and that it had formatting issues.
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10-12-2012, 12:43 PM | #42 | |
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Quote:
On the other hand, Amazon websites simply automate the return process and save a couple bucks while earning a bit extra goodwill. Hmmm... |
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10-12-2012, 01:39 PM | #43 | |
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10-12-2012, 04:31 PM | #44 | ||
Seriously?
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I don't consider ebooks, or ANY digital media for that matter (music, magazine, television/movies), to be the same as their physical counterpart. I don't agree with the premise that it's the same as B&M stores because the store clerk is able to make some kind of determination if the item has been used, and that's not possible (as far as I know) with a downloaded file. But what does make sense is that it's a good policy because it keeps people coming back. I didn't ignore this, as it simply never occurred to me. As someone who doesn't click on wrong buttons, who would never choose the wrong item, to whom the entire idea of EVER doing such a thing is so illogical as to be rendered impossible, it's just not something I would ever have to consider. Quote:
Anything and everything else, what you read into someone else's words, how and why you perceive things the way you do, and how you subsequently react, that's all on you. I am not responsible for how you feel or your actions. |
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10-12-2012, 05:03 PM | #45 |
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I was following one of the free threads on MobileRead and didn't notice the post was a couple months old and the book was no longer free until I had already clicked Buy. I hit the browser's stop button, but too late. I never downloaded it, and immediately requested a refund after discovering how from their FAQ.
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