Can't sync EZReader Pocket Pro to computer

Robotech_Master · 11-19-2009, 06:53 PM

For some reason I can't get my EZReader to connect to my computer's USB. I've tried two different ports, I've tried it with the power off and on, I've tried resetting it with the button in the back. Nothing works. It starts charging, but I don't get the "press Enter to connect" dialogue.

Any advice?

Solicitous · 11-19-2009, 07:02 PM

Try a different USB cable and see how you go from there. I suspect a bad cable.

theducks · 11-19-2009, 07:51 PM

Quote:

Originally Posted by Robotech_Master

For some reason I can't get my EZReader to connect to my computer's USB. I've tried two different ports, I've tried it with the power off and on, I've tried resetting it with the button in the back. Nothing works. It starts charging, but I don't get the "press Enter to connect" dialogue.

Any advice?

Intel USB2 chips might be the problem.

Look at this test Thread: https://www.mobileread.com/forums/sho...6&postcount=49

Robertb · 11-19-2009, 07:58 PM

Quote:

Originally Posted by Robotech_Master

For some reason I can't get my EZReader to connect to my computer's USB. I've tried two different ports, I've tried it with the power off and on, I've tried resetting it with the button in the back. Nothing works. It starts charging, but I don't get the "press Enter to connect" dialogue.

Any advice?

Dear Robo:

Shut off the device. Then plug one end of the USB cable into the computer and the other end into the Pocket PRO. Once that is done the device should come on automatically. After the warm-up screen it will prompt you:

"HINT: To connect press "OK" (the large black button). To charge battery press any other key"

Make sure you press the large black "OK" button and not one of the other buttons.

Always make sure you have a very full charge before trying to connect. Battery charge gauges are meant as a "guide" and are not always accurate until the gauge "learns" from the battery after a few full charges.

If this does not work, call Astak support at the toll-free number: 1-866-368-8788.

jusmee · 11-19-2009, 10:04 PM

Quote:

Originally Posted by Robotech_Master

For some reason I can't get my EZReader to connect to my computer's USB. I've tried two different ports, I've tried it with the power off and on, I've tried resetting it with the button in the back. Nothing works. It starts charging, but I don't get the "press Enter to connect" dialogue.

Any advice?

Make sure the cable is properly plugged into the reader. The fit is quite tight, and the plastic around the plug hits the overhanging top edge of the case. It has to slide under this to seat properly.

Solicitous · 11-19-2009, 10:47 PM

Quote:

Originally Posted by jusmee

Make sure the cable is properly plugged into the reader. The fit is quite tight, and the plastic around the plug hits the overhanging top edge of the case. It has to slide under this to seat properly.

Does it? I plug mine in and I still see part of the silver USB plug. I have another cable which sits flush, but the supplied cable I feel I'd really need to push hard to point I feel I'd break the unit.

jusmee · 11-19-2009, 11:17 PM

Quote:

Originally Posted by Solicitous

Does it? I plug mine in and I still see part of the silver USB plug. I have another cable which sits flush, but the supplied cable I feel I'd really need to push hard to point I feel I'd break the unit.

I will take a close look again tonight with the supplied cable, but I distinctly remember pushin down a little bit to get the plug to go all the way in. I am not sure, at that point, if any silver was still showing. As I say, I will take a close look and report back.

theducks · 11-20-2009, 11:20 AM

Quote:

Originally Posted by Solicitous

Does it? I plug mine in and I still see part of the silver USB plug. I have another cable which sits flush, but the supplied cable I feel I'd really need to push hard to point I feel I'd break the unit.

I measured the depth of the mini-USB connector. The cable connector is LONGER. Some of it will show with the plug bottomed out.

Do Not Use The Force-- Luke

Robertb · 11-20-2009, 01:14 PM

Quote:

Originally Posted by theducks

I measured the depth of the mini-USB connector. The cable connector is LONGER. Some of it will show with the plug bottomed out.

Do Not Use The Force-- Luke

"Do not use The Force".

Yes, the USB is snug and may require a small amount of added pressure to seat fully.

Just do not go overboard. You do not need to pond it in or use a pliers or anything like that. The USB socket CAN be pushed in too far and break if you muscle it too much.

For me, it clicks into place in the socket with simply "firm" pressure... not immense force.

jusmee · 11-20-2009, 04:37 PM

I checked mine closely, and there is still silver showing when fully inserted (but then I never said it will end up flush). There is a small raised section on the plastic surrounding the metal silver bit and that does indeed go just under the plastic of the case as you insert the plug. The main plastic part of the plug does not.

As you insert the plug, the is a definite feeling of popping into place - not something I have experienced with other USB sockets - just as that plastic raised section passes under the edge, however this may be, or probably is just coincidence.

The plug is quite tight to remove also.

Solicitous · 11-20-2009, 07:04 PM

Quote:

Originally Posted by jusmee

I checked mine closely, and there is still silver showing when fully inserted (but then I never said it will end up flush). There is a small raised section on the plastic surrounding the metal silver bit and that does indeed go just under the plastic of the case as you insert the plug. The main plastic part of the plug does not.

As you insert the plug, the is a definite feeling of popping into place - not something I have experienced with other USB sockets - just as that plastic raised section passes under the edge, however this may be, or probably is just coincidence.

The plug is quite tight to remove also.

Yep, sounds just like how mine plugs in with the supplied cable. I didn't have any concerns except where it had been mentioned by people about being flush.

A little off topic but I upgraded the firmware on my PP last tuesday/wednesday, haven't turned it off (only k/b lock) and read every day for 2-3 hours. It is still sitting at 4 bars. Damn impressed by that update. I know the meter is only a rough guide but I feel confident in getting a months worth of reading per charge.

theducks · 11-20-2009, 07:18 PM

If you have been having errors while actively transferring books.
Run Scandisk (or other disk error checking), I found a lot of errors that were causing Calibre to BSOD while sending to device.
Note you will need to EXIT (quit) Calibre all the way to run the "Repair"

jusmee · 11-20-2009, 08:54 PM

Quote:

Originally Posted by Solicitous

A little off topic but I upgraded the firmware on my PP last tuesday/wednesday, haven't turned it off (only k/b lock) and read every day for 2-3 hours. It is still sitting at 4 bars. Damn impressed by that update. I know the meter is only a rough guide but I feel confident in getting a months worth of reading per charge.

Me too. In fact I am about 2 weeks into a charge (started with the earlier BeBook firmware) and I still have 3 bars.

11-19-2009, 06:53 PM	#1
Robotech_Master Fanatic Posts: 514 Karma: 2954711 Join Date: May 2006	Can't sync EZReader Pocket Pro to computer For some reason I can't get my EZReader to connect to my computer's USB. I've tried two different ports, I've tried it with the power off and on, I've tried resetting it with the button in the back. Nothing works. It starts charging, but I don't get the "press Enter to connect" dialogue. Any advice?

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11-19-2009, 07:02 PM	#2
Solicitous Wizard Posts: 1,434 Karma: 1525776 Join Date: Aug 2009 Location: TAS, Australia Device: Astak Pocket Pro (Black), 2 x Kindle WiFi (Graphite), iPod Touch 4G	Try a different USB cable and see how you go from there. I suspect a bad cable.

11-20-2009, 04:37 PM	#10
jusmee Wizard Posts: 1,047 Karma: 203682 Join Date: Oct 2009 Device: Libre 2	I checked mine closely, and there is still silver showing when fully inserted (but then I never said it will end up flush). There is a small raised section on the plastic surrounding the metal silver bit and that does indeed go just under the plastic of the case as you insert the plug. The main plastic part of the plug does not. As you insert the plug, the is a definite feeling of popping into place - not something I have experienced with other USB sockets - just as that plastic raised section passes under the edge, however this may be, or probably is just coincidence. The plug is quite tight to remove also.

11-20-2009, 07:18 PM	#12
theducks Well trained by Cats Posts: 29,795 Karma: 54830978 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	If you have been having errors while actively transferring books. Run Scandisk (or other disk error checking), I found a lot of errors that were causing Calibre to BSOD while sending to device. Note you will need to EXIT (quit) Calibre all the way to run the "Repair"