Help! Kobo is worse than frozen. Borders says firmware issue. - Page 2

SonDan1 · 05-19-2011, 11:20 PM

Same thing happened to mine last week. I took in in today and got a new one from Borders since I had purchased the replacement plan. It is charging as I type this.

I had not damaged my unit in anyway. Incidentally the battery would not stay charged and even if I turned it completely off then turned it on again in two days I would have to recharge and reset the unit.

I think I had a lemon. Am hoping this time I have a peach!

Lizzie998 · 05-19-2011, 11:45 PM

Im an Australian customer and had a problem with the Dpad button. I spoke to Kobo customer service in Canada and they were really helpful and understanding and sent me a replacement unit and the prepaid packaging to send my old one back to them. I cant say enough positive things about Kobo's customer service. and there wasnt even any time i had to live without my Kobo cause I got the replacement one and sent the old one back on the same day!!!

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05-19-2011, 11:20 PM	#16
SonDan1 Connoisseur Posts: 91 Karma: 2088 Join Date: Aug 2010 Device: Nook 1, Aluratek Libre Pro,Kobo Wi-Fi, Samsung Galaxy Tab, KoboT, NST	Same thing happened to mine last week. I took in in today and got a new one from Borders since I had purchased the replacement plan. It is charging as I type this. I had not damaged my unit in anyway. Incidentally the battery would not stay charged and even if I turned it completely off then turned it on again in two days I would have to recharge and reset the unit. I think I had a lemon. Am hoping this time I have a peach!

05-19-2011, 11:45 PM	#17
Lizzie998 Junior Member Posts: 4 Karma: 10 Join Date: May 2011 Device: Kobo	Im an Australian customer and had a problem with the Dpad button. I spoke to Kobo customer service in Canada and they were really helpful and understanding and sent me a replacement unit and the prepaid packaging to send my old one back to them. I cant say enough positive things about Kobo's customer service. and there wasnt even any time i had to live without my Kobo cause I got the replacement one and sent the old one back on the same day!!!