M96 Hard Lockup

nknouf · 01-19-2015, 02:29 PM

I'm hoping that someone can help me with a very annoying issue.

At some point recently, my M96 began to hard lockup while using the device. By "hard lockup", I mean I cannot interact with the UI, I cannot connect using adb, I can't access the device at all. The only thing that solves the problem is a hard reset (holding down the power button for 5-10 seconds). This problem occurs fairly regularly, sometimes only a few minutes after powerup, which, as you can image, is rather frustrating (especially since I love the device otherwise!).

I've tried to use catlog to capture the logcat entries just before the lockup, but I haven't been able to discover anything useful.

I have the Arta-Tech version of the M96, all updates have been applied. I'm rooted, but I can't remember if this started happening before or after I rooted the device. I have a lot of ebooks and PDFs on my external SD card (i.e., PDFs in the thousands), so I don't know if that is causing any problems. I also have my Wifi set to auto disable after a period of time.

Any suggestions of what could be going on? Or others who have had this problem? I'm trying to figure it out without doing a full factory reset...

tongtong1993 · 01-20-2015, 12:31 PM

I have the same problem, still figuring out how to fix it. omg. I have tried factory reset, but seemed useless. It somehow worked normally when plugged ;(....

nknouf · 01-20-2015, 12:58 PM

Did you also root your device?

I've also found that I can't seem to trigger the lockup when plugged in, which makes capturing logcat entires quite difficult (especially since catlog doesn't seem to catch anything, even when I ask it to write every line).

tongtong1993 · 01-20-2015, 08:35 PM

I didn't root the device. what is your firmware ver. ?

tongtong1993 · 01-21-2015, 02:37 AM

http://bbs.onyx-international.com.cn...22988-1-1.html
After updated, problem seemed solved.

tongtong1993 · 01-21-2015, 04:03 AM

Just hang again, dun know what to do lolll...

nknouf · 01-21-2015, 10:52 AM

My firmware version is 2014-09-12_00-43_1.6.2_041be89, on a version purchased from Arta Tech via Amazon.

tongtong1993 · 01-21-2015, 11:29 AM

Maybe you can try the update above. The problem is improved but sometimes still hang.
http://pan.baidu.com/s/1ntokkVR (this is the link)

nknouf · 01-29-2015, 10:21 AM

I've found that if I keep Wifi on, I don't seem to have the lockups...at least not yet. With Wifi on I can read for more than 15 minutes without the device locking up!

tongtong1993 · 01-30-2015, 06:35 AM

Did you update the firmware?

nknouf · 01-31-2015, 11:24 PM

No, I haven't updated it yet, as I'm trying out some other things before I go that drastic (as I'd prefer to not have to reinstall all my apps and preferences).

kuskro · 02-01-2015, 05:40 AM

Quote:

Originally Posted by nknouf

No, I haven't updated it yet, as I'm trying out some other things before I go that drastic (as I'd prefer to not have to reinstall all my apps and preferences).

Ask Boostor the way to install his firmware on your devices, he gave a solution for Arta-Tech`s T68. The Boostor's firmware released on 2014-10-13 works like a charm.

kuskro · 02-03-2015, 05:13 AM

deleted, sorry.

01-19-2015, 02:29 PM	#1
nknouf Enthusiast Posts: 34 Karma: 10 Join Date: Dec 2014 Device: Onyx Boox M96 Universe	M96 Hard Lockup I'm hoping that someone can help me with a very annoying issue. At some point recently, my M96 began to hard lockup while using the device. By "hard lockup", I mean I cannot interact with the UI, I cannot connect using adb, I can't access the device at all. The only thing that solves the problem is a hard reset (holding down the power button for 5-10 seconds). This problem occurs fairly regularly, sometimes only a few minutes after powerup, which, as you can image, is rather frustrating (especially since I love the device otherwise!). I've tried to use catlog to capture the logcat entries just before the lockup, but I haven't been able to discover anything useful. I have the Arta-Tech version of the M96, all updates have been applied. I'm rooted, but I can't remember if this started happening before or after I rooted the device. I have a lot of ebooks and PDFs on my external SD card (i.e., PDFs in the thousands), so I don't know if that is causing any problems. I also have my Wifi set to auto disable after a period of time. Any suggestions of what could be going on? Or others who have had this problem? I'm trying to figure it out without doing a full factory reset...

02-03-2015, 05:13 AM	#13
kuskro Connoisseur Posts: 96 Karma: 14918 Join Date: Dec 2014 Device: Onyx Boox T68 & M96	deleted, sorry. Last edited by kuskro; 02-03-2015 at 08:08 AM.

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01-20-2015, 12:31 PM	#2
tongtong1993 Member Posts: 10 Karma: 10 Join Date: Jan 2015 Device: onyx M96	I have the same problem, still figuring out how to fix it. omg. I have tried factory reset, but seemed useless. It somehow worked normally when plugged ;(....

01-20-2015, 12:58 PM	#3
nknouf Enthusiast Posts: 34 Karma: 10 Join Date: Dec 2014 Device: Onyx Boox M96 Universe	Did you also root your device? I've also found that I can't seem to trigger the lockup when plugged in, which makes capturing logcat entires quite difficult (especially since catlog doesn't seem to catch anything, even when I ask it to write every line).

01-20-2015, 08:35 PM	#4
tongtong1993 Member Posts: 10 Karma: 10 Join Date: Jan 2015 Device: onyx M96	I didn't root the device. what is your firmware ver. ?

01-21-2015, 02:37 AM	#5
tongtong1993 Member Posts: 10 Karma: 10 Join Date: Jan 2015 Device: onyx M96	http://bbs.onyx-international.com.cn...22988-1-1.html After updated, problem seemed solved.

01-21-2015, 04:03 AM	#6
tongtong1993 Member Posts: 10 Karma: 10 Join Date: Jan 2015 Device: onyx M96	Just hang again, dun know what to do lolll...

01-21-2015, 10:52 AM	#7
nknouf Enthusiast Posts: 34 Karma: 10 Join Date: Dec 2014 Device: Onyx Boox M96 Universe	My firmware version is 2014-09-12_00-43_1.6.2_041be89, on a version purchased from Arta Tech via Amazon.

01-21-2015, 11:29 AM	#8
tongtong1993 Member Posts: 10 Karma: 10 Join Date: Jan 2015 Device: onyx M96	Maybe you can try the update above. The problem is improved but sometimes still hang. http://pan.baidu.com/s/1ntokkVR (this is the link)

01-29-2015, 10:21 AM	#9
nknouf Enthusiast Posts: 34 Karma: 10 Join Date: Dec 2014 Device: Onyx Boox M96 Universe	I've found that if I keep Wifi on, I don't seem to have the lockups...at least not yet. With Wifi on I can read for more than 15 minutes without the device locking up!

01-30-2015, 06:35 AM	#10
tongtong1993 Member Posts: 10 Karma: 10 Join Date: Jan 2015 Device: onyx M96	Did you update the firmware?

01-31-2015, 11:24 PM	#11
nknouf Enthusiast Posts: 34 Karma: 10 Join Date: Dec 2014 Device: Onyx Boox M96 Universe	No, I haven't updated it yet, as I'm trying out some other things before I go that drastic (as I'd prefer to not have to reinstall all my apps and preferences).

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