Crashes with Copy from Viewer

Pagali · 07-28-2015, 06:35 PM

On a Windows 8.1 computer, Calibre version 2.33.0

Sometimes when I try to copy a few words or a sentence from the Calibre viewer, for an online book discussion group, I get the following crash:

calibre-parallel.exe has stopped working

Problem Event Name: APPCRASH
Application Name: calibre-parallel.exe
Application Version: 2.33.0.0
Application Timestamp: 55a936bf
Fault Module Name: ntdll.dll
Fault Module Version: 6.3.9600.17736
Fault Module Timestamp: 550f42c2
Exception Code: c0000005
Exception Offset: 0004212f
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: a10f
Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069

This started perhaps 4 or 5 versions ago. I've noticed also that the standard Ctrl-C for copy doesn't copy anything (but doesn't cause a crash). It's necessary to use the right-click context menu and choose Copy, but then the crash occurs.

I finally started using CoolReader instead in order to be able to copy. But I really prefer the Calibre viewer, and would like to use it, if it would work.

Thanks for any insight into this problem!

BetterRed · 07-28-2015, 09:47 PM

@Pagali- it could be interference from 3rd party program.

First have a look at the following to see if anything rings any alarms ==>> calibre freezes/crashes occasionally?

Assuming nothing rdoes, try running the viewer directly in Safe Mode - if that works you'll have to figure out the culprit via a process of elimination. Keyboard and clipboard enhancers/gadgets are the sort of things that might create problems.

Failing that try doing a System File Check

Running sfc /scannow has been known to fix APPCRASH errors.

Ctrl+C in the Viewer works for me on Windows 7 and Windows 10 - can't imagine why it shouldn't work for you on 8.1.

BR

Pagali · 07-28-2015, 10:54 PM

Thank you BR! I think it was the SetPoint program that was causing the problem. At least it works now!

I actually had been to the manual and searched as many ways as I could think of -- but somehow I hadn't found that page you linked. I do try to be a responsible user.

Thanks again!

BetterRed · 07-28-2015, 11:30 PM

Quote:

Originally Posted by Pagali

Thank you BR! I think it was the SetPoint program that was causing the problem. At least it works now!

I actually had been to the manual and searched as many ways as I could think of -- but somehow I hadn't found that page you linked. I do try to be a responsible user.

Thanks again!

No worries -

I forgot to mention Mouse enhancers/gadgets

BR

07-28-2015, 06:35 PM	#1
Pagali Enthusiast Posts: 38 Karma: 62 Join Date: Jul 2010 Location: Calif Device: PC, Nexus 7 2013, Nexus 4	Crashes with Copy from Viewer On a Windows 8.1 computer, Calibre version 2.33.0 Sometimes when I try to copy a few words or a sentence from the Calibre viewer, for an online book discussion group, I get the following crash: calibre-parallel.exe has stopped working Problem Event Name: APPCRASH Application Name: calibre-parallel.exe Application Version: 2.33.0.0 Application Timestamp: 55a936bf Fault Module Name: ntdll.dll Fault Module Version: 6.3.9600.17736 Fault Module Timestamp: 550f42c2 Exception Code: c0000005 Exception Offset: 0004212f OS Version: 6.3.9600.2.0.0.768.101 Locale ID: 1033 Additional Information 1: 5861 Additional Information 2: 5861822e1919d7c014bbb064c64908b2 Additional Information 3: a10f Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069 This started perhaps 4 or 5 versions ago. I've noticed also that the standard Ctrl-C for copy doesn't copy anything (but doesn't cause a crash). It's necessary to use the right-click context menu and choose Copy, but then the crash occurs. I finally started using CoolReader instead in order to be able to copy. But I really prefer the Calibre viewer, and would like to use it, if it would work. Thanks for any insight into this problem!

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07-28-2015, 09:47 PM	#2
BetterRed null operator (he/him) Posts: 20,576 Karma: 26954694 Join Date: Mar 2012 Location: Sydney Australia Device: none	@Pagali- it could be interference from 3rd party program. First have a look at the following to see if anything rings any alarms ==>> calibre freezes/crashes occasionally? Assuming nothing rdoes, try running the viewer directly in Safe Mode - if that works you'll have to figure out the culprit via a process of elimination. Keyboard and clipboard enhancers/gadgets are the sort of things that might create problems. Failing that try doing a System File Check Running sfc /scannow has been known to fix APPCRASH errors. Ctrl+C in the Viewer works for me on Windows 7 and Windows 10 - can't imagine why it shouldn't work for you on 8.1. BR

07-28-2015, 10:54 PM	#3
Pagali Enthusiast Posts: 38 Karma: 62 Join Date: Jul 2010 Location: Calif Device: PC, Nexus 7 2013, Nexus 4	Thank you BR! I think it was the SetPoint program that was causing the problem. At least it works now! I actually had been to the manual and searched as many ways as I could think of -- but somehow I hadn't found that page you linked. I do try to be a responsible user. Thanks again!

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