Arc JB update not showing up

el_rico · 04-07-2013, 04:25 AM

Hello,

First, please excuse my poor English...

Second, my question. I now have a Kobo Arc (but will still use my "old" Kobo for novels!) and I initialized it 2 days ago. It first applied an update (270 or 280 Mb, I cannot remember exactly), but my device is still running Android 4.0.4.

Since then, the update to JB 4.1.1 has never been proposed and when I go to Parameters | About | Check for update (rough translation from the French UI I'm using), it claims that it is up to date!

Is it normal (maybe Kobo is delaying part of the devices to avoid overloading their server)? If not, what can I do, what can I check? (BTW, normal Internet access, just behind my router I manage with just NAT).

Also, I'm not sure I should update when reading this thread. When it works, what is the best way to do the update? Factory reset then update, update the factory reset?

Thanks!

JD Gumby · 04-07-2013, 07:00 AM

Quote:

Originally Posted by el_rico

First, please excuse my poor English...

This is the Internet. Poor English is the norm.

And, like many who have English as a second language, your English is better than what typically comes out of native English speakers these days.

Quote:

Since then, the update to JB 4.1.1 has never been proposed and when I go to Parameters | About | Check for update (rough translation from the French UI I'm using), it claims that it is up to date!

I had to hit the "Check Now" button a couple of times when the the update was first released to get it to acknowledge and start updating. Just going to the update screen was not enough.

Quote:

Also, I'm not sure I should update when reading this thread. When it works, what is the best way to do the update? Factory reset then update, update the factory reset?

I would suggest downloading an alternate launcher (Nova Launcher is my preference), then triggering the update. If you are one of the unlucky ones who end up having Tapestries constantly crash on you (like I am), you will still be able to easily access stuff and can then do a factory reset - assuming, of course, you don't end up preferring the alternate launcher and stick with that.

And, if you do decide to factory reset, you'll have the alternate launcher ready just in case it turns out that the reset doesn't fix the problem.

PeterT · 04-07-2013, 08:46 AM

With my wife's Arc the update did not appear until I turned her tablet off and back on.

el_rico · 04-07-2013, 10:29 AM

Thanks for your answers. I've rebooted and tried many times to check for an update without success so far. Maybe a server is down during this week-end: I'll try again tomorrow and I'll report here!

I've installed Nova launcher and I'm ready for the update (I won't miss the random suggestions!)

Forgetful · 04-08-2013, 01:00 AM

Kobo have pulled the Jelly Bean update at the moment due to problems with Google Movies.
I've been told if you have updated your device already it should be fine but there is a hold on this update being pushed to current devices at present.

Misha.Choco · 04-08-2013, 03:14 AM

Quote:

Originally Posted by Forgetful

Kobo have pulled the Jelly Bean update at the moment due to problems with Google Movies.
I've been told if you have updated your device already it should be fine but there is a hold on this update being pushed to current devices at present.

Thank you very much for that information! I returned my Kobo Arc 32 Go to
get the Kobo Arc 64 Go today then tried to update it but it wouldn't work. I was starting to think I was going nuts...

I hope they Will find a solution quickly!

el_rico · 04-08-2013, 04:52 AM

OK, so let's wait. Maybe a direct jump to 4.2.2?!

This information should be pinned on this forum.

Problem is that after 2 complete days, I have at least one reason to upgrade: Wifi sometimes get stuck (Wifi link is up, but nothing is transferred or at an extremely low speed).

Thanks!

stevov · 04-08-2013, 08:02 AM

Quote:

Originally Posted by Forgetful

Kobo have pulled the Jelly Bean update at the moment due to problems with Google Movies.
I've been told if you have updated your device already it should be fine but there is a hold on this update being pushed to current devices at present.

where did you read this

Dangze · 04-08-2013, 08:32 AM

Quote:

Originally Posted by Forgetful

Kobo have pulled the Jelly Bean update at the moment due to problems with Google Movies.
I've been told if you have updated your device already it should be fine but there is a hold on this update being pushed to current devices at present.

Let's dream of a new update where the layout is changed back to the good "old" one (clock and other notifications in lower right corner) !...
Mr KOBO, if you read me...

Forgetful · 04-08-2013, 02:19 PM

I was informed through one of the retailers that sell Kobos.

stevov · 04-08-2013, 02:27 PM

Quote:

Originally Posted by Forgetful

I was informed through one of the retailers that sell Kobos.

Thanks

el_rico · 04-09-2013, 08:31 AM

That would be great to have some kind of "official" acknowledgement though...

stevov · 04-09-2013, 09:22 AM

Every time I go to customer support faq and select arc and ask a question it takes me to Kobo glo.if they can't get their own website right what chance have you got.

el_rico · 04-09-2013, 09:38 AM

Well, you know better than I do, I'm a newcomer! It seems that at least one person from Kobo comes to this forum, so, maybe?

They should definitely release the source code; I really do not understand why they don't. Also, having only an OTA process for updating (and no possible downgrade) makes me a bit anxious for the future...

Kobo-Robin · 04-10-2013, 10:55 AM

Quote:

Originally Posted by el_rico

Well, you know better than I do, I'm a newcomer! It seems that at least one person from Kobo comes to this forum, so, maybe?

They should definitely release the source code; I really do not understand why they don't. Also, having only an OTA process for updating (and no possible downgrade) makes me a bit anxious for the future...

https://www.mobileread.com/forums/sho...71#post2478171

04-07-2013, 04:25 AM	#1
el_rico Member Posts: 12 Karma: 10 Join Date: Jul 2012 Device: Kobo Touch, Kobo Arc	JB update not showing up Hello, First, please excuse my poor English... Second, my question. I now have a Kobo Arc (but will still use my "old" Kobo for novels!) and I initialized it 2 days ago. It first applied an update (270 or 280 Mb, I cannot remember exactly), but my device is still running Android 4.0.4. Since then, the update to JB 4.1.1 has never been proposed and when I go to Parameters \| About \| Check for update (rough translation from the French UI I'm using), it claims that it is up to date! Is it normal (maybe Kobo is delaying part of the devices to avoid overloading their server)? If not, what can I do, what can I check? (BTW, normal Internet access, just behind my router I manage with just NAT). Also, I'm not sure I should update when reading this thread. When it works, what is the best way to do the update? Factory reset then update, update the factory reset? Thanks!

04-09-2013, 09:22 AM	#13
stevov Groupie Posts: 172 Karma: 805314 Join Date: Dec 2012 Location: East Ayrshire, Scotland Device: Asus Fonepad,kobo arc,htc onex, htc titan	Every time I go to customer support faq and select arc and ask a question it takes me to Kobo glo.if they can't get their own website right what chance have you got. Last edited by stevov; 04-09-2013 at 11:44 AM.

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04-07-2013, 08:46 AM	#3
PeterT Grand Sorcerer Posts: 12,166 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	With my wife's Arc the update did not appear until I turned her tablet off and back on.

04-07-2013, 10:29 AM	#4
el_rico Member Posts: 12 Karma: 10 Join Date: Jul 2012 Device: Kobo Touch, Kobo Arc	Thanks for your answers. I've rebooted and tried many times to check for an update without success so far. Maybe a server is down during this week-end: I'll try again tomorrow and I'll report here! I've installed Nova launcher and I'm ready for the update (I won't miss the random suggestions!)

04-08-2013, 01:00 AM	#5
Forgetful Junior Member Posts: 5 Karma: 18 Join Date: Apr 2013 Device: Kobo Touch, Glo, Arc and Mini. Nexus 10	Kobo have pulled the Jelly Bean update at the moment due to problems with Google Movies. I've been told if you have updated your device already it should be fine but there is a hold on this update being pushed to current devices at present.

04-08-2013, 04:52 AM	#7
el_rico Member Posts: 12 Karma: 10 Join Date: Jul 2012 Device: Kobo Touch, Kobo Arc	OK, so let's wait. Maybe a direct jump to 4.2.2?! This information should be pinned on this forum. Problem is that after 2 complete days, I have at least one reason to upgrade: Wifi sometimes get stuck (Wifi link is up, but nothing is transferred or at an extremely low speed). Thanks!

04-08-2013, 02:19 PM	#10
Forgetful Junior Member Posts: 5 Karma: 18 Join Date: Apr 2013 Device: Kobo Touch, Glo, Arc and Mini. Nexus 10	I was informed through one of the retailers that sell Kobos.

04-09-2013, 08:31 AM	#12
el_rico Member Posts: 12 Karma: 10 Join Date: Jul 2012 Device: Kobo Touch, Kobo Arc	That would be great to have some kind of "official" acknowledgement though...

04-09-2013, 09:38 AM	#14
el_rico Member Posts: 12 Karma: 10 Join Date: Jul 2012 Device: Kobo Touch, Kobo Arc	Well, you know better than I do, I'm a newcomer! It seems that at least one person from Kobo comes to this forum, so, maybe? They should definitely release the source code; I really do not understand why they don't. Also, having only an OTA process for updating (and no possible downgrade) makes me a bit anxious for the future...

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