Troubleshooting Kindle Touch: Wi-fi doesn't connect

myral · 12-31-2012, 08:56 AM

Hi. I've got a Kindle Touch with Wi-fi. Although it previously would connect to wi-fi networks without a problem, now it can't detect any network at all. Is there a fix for this or should I contact Amazon? I tried fully charging the battery and a soft reset, but nothing changed.
Thanks in advance for your assistance.

DustyDisks · 12-31-2012, 09:02 AM

Double check your WiFi settings, which you probably already have done. The next step would be to try and do a hard reset or factory reset and see if that clears up your problem.

If it does not, call amazon cs and see what they have to say.

myral · 12-31-2012, 09:11 AM

Thank you for the suggestions. Factory reset... my sister (who has the device) won't like that... I'll keep you posted.

DustyDisks · 12-31-2012, 09:38 AM

Quote:

Originally Posted by myral

Thank you for the suggestions. Would you happen to know how to perform a hard reset? Sorry to ask, but I don't have the user's manual, as I've given the Kindle to my sister.

To reset back to factory defaults that will wipe/delete all of your books and stuff. So use the usb cable and copy your stuff/books that you want to save to your computer before you reset and reload back to it after you do the reset.

I have not owned the touch so I can not help you there., But here is the link to the manuals , just scroll down and find your model kindle and down load the PDF manual. They even have a choice of languages if English is not your first language.

Hope this helps!

Edit: It helps to include the link (early morning lack of caffeine )

http://www.amazon.com/gp/help/custom...deId=200317150

HarryT · 12-31-2012, 09:44 AM

Presumably you've checked to see that other devices can see the WiFi network, just in case it's the network that's faulty, rather than the Kindle, and that the network ID is set to "visible"?

soulfuldog · 12-31-2012, 10:14 AM

Before you do a factory reset on your Kindle you should instead just try restarting your router. That'll possibly enable the Kindle to reconnect with causing you any hassle of restoring books etc!

myral · 01-03-2013, 11:03 AM

Yes, the network is visible on my other devices, as are multiple other networks in the area. Unfortunately, the Kindle doesn't detect them or other networks that my sister has tried to connect to in her home.
She'll bring it over tomorrow, so we shall see what will happen.

12-31-2012, 08:56 AM	#1
myral Enthusiast Posts: 34 Karma: 10 Join Date: Sep 2008 Location: Europe Device: Kindle 3, PocketBook 360, Kindle 2, CyBook gen 3	Kindle Touch: Wi-fi doesn't connect Hi. I've got a Kindle Touch with Wi-fi. Although it previously would connect to wi-fi networks without a problem, now it can't detect any network at all. Is there a fix for this or should I contact Amazon? I tried fully charging the battery and a soft reset, but nothing changed. Thanks in advance for your assistance.

12-31-2012, 09:11 AM	#3
myral Enthusiast Posts: 34 Karma: 10 Join Date: Sep 2008 Location: Europe Device: Kindle 3, PocketBook 360, Kindle 2, CyBook gen 3	Thank you for the suggestions. Factory reset... my sister (who has the device) won't like that... I'll keep you posted. Last edited by myral; 12-31-2012 at 09:36 AM. Reason: found out how to perform factory reset.

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12-31-2012, 09:02 AM	#2
DustyDisks Old Fart In Training Posts: 534 Karma: 2742476 Join Date: Jan 2011 Location: Gladewater, Texas Device: K3+3g/KFHD 7"/Nexus 7/Nexus 7.2	Double check your WiFi settings, which you probably already have done. The next step would be to try and do a hard reset or factory reset and see if that clears up your problem. If it does not, call amazon cs and see what they have to say.

12-31-2012, 09:44 AM	#5
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Presumably you've checked to see that other devices can see the WiFi network, just in case it's the network that's faulty, rather than the Kindle, and that the network ID is set to "visible"?

12-31-2012, 10:14 AM	#6
soulfuldog I ♥ Calibre Posts: 2,073 Karma: 5678911 Join Date: Aug 2011 Location: UK Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2	Before you do a factory reset on your Kindle you should instead just try restarting your router. That'll possibly enable the Kindle to reconnect with causing you any hassle of restoring books etc!

01-03-2013, 11:03 AM	#7
myral Enthusiast Posts: 34 Karma: 10 Join Date: Sep 2008 Location: Europe Device: Kindle 3, PocketBook 360, Kindle 2, CyBook gen 3	Yes, the network is visible on my other devices, as are multiple other networks in the area. Unfortunately, the Kindle doesn't detect them or other networks that my sister has tried to connect to in her home. She'll bring it over tomorrow, so we shall see what will happen.

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